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Ewing Buick GMC
Plano, TX
1,677 Reviews
The history of Ewing Buick GMC began in 1940 when Fin Ewing's grandfather, Bruton Orand, moved from Waco to Dallas to take over the management of Morris Buick. Soon after, Mr. Orand started Orand Buick at 2128 Cedar Springs near downtown Dallas, the present location of The Crescent. Mr. Orand probably didn't know at the time that he was founding a family-owned business that would span over 70 years.
His first challenge was to weather World War II. This was a time when tires were not available and gas was rationed. In fact, one might say it was the worst possible time to go into the car business! He persevered, however, using the basic principles of serving the customer and maintaining a high level of integrity, and as a result, his business prospered.
When Bruton Orand died in 1961, his son-in-law, Finley Ewing, Jr., who had gone to work for Mr. Orand in 1957, took over the business. Under Mr. Ewing's leadership, plans for future growth took shape. In 1972, Mercedes-Benz of Plano was formed and became the owner of the newly-awarded Mercedes-Benz franchise, setting up shop at new facilities off the Dallas Parkway. In 1973, the Orand Buick name was changed to Ewing Buick before it relocated to its new facilities off the Dallas Parkway just north of Mercedes-Benz of Plano.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,677 reviews
January 20, 2015
Super Service! Ken was exactly what a guy hopes for in a car salesman. Honest, straightforward, friendly (but not overly friendly!) and knowledgeable. We purchase Ken was exactly what a guy hopes for in a car salesman. Honest, straightforward, friendly (but not overly friendly!) and knowledgeable. We purchased our Buick LeBaron from him almost a year ago, and then last week he called just to see how we were doing and how the car was running. Very considerate. I highly recommend Ken Foster if you're looking for a car. More
by Joe Harms
Employees Worked With
Kenneth Foster
January 06, 2015
Two sales managers were not helpful and very disrespectful. Worked with sales associate for several hours Friday 1/2/15 for purchasing a new gmc Denali. Associate was very helpful but car could not be located t Worked with sales associate for several hours Friday 1/2/15 for purchasing a new gmc Denali. Associate was very helpful but car could not be located that day. So resumed process on Saturday 1/3/15. When it came time to work with the two managers on duty Saturday 1/3/15 for trade in and purchase price, the entire experience changed. Not helpful. Actually kind of rude. Horrible trade in value for my car. Out of any normal range. Car max, and TWO other local dealers offers were much higher. They were trying to make 4k+ profit immediately with my trade in and on top of that, they were not negotiating at all on the purchase price of the car. Very insulting given that I had been at the dealership for at least six hours in two days and was looking for a long term deal with the dealership. The two managers NEVER introduced themselves so I never got their names. The absolute worst buying experience I have ever had, not because of the sales associate, but the managers. I will take my 75k purchase someone else. More
by Sully
Employees Worked With
Managers never gave me their names
January 04, 2015
Great car buying experience I am a repeat customer of Suzanne's. I wouldn't deal with any one but her. She's pleasant, funny, knowledgeable and a pleasure to deal with. You don't I am a repeat customer of Suzanne's. I wouldn't deal with any one but her. She's pleasant, funny, knowledgeable and a pleasure to deal with. You don't feel like a lamb being lead to slaughter by pushy sales people when dealing with her. She communicates promptly with you by text or voice and provides all the information you need to make an informed decision. She even set up my blue tooth in the new vehicle and cleared out the settings on my previous vehicle (which I also bought from her). I'm excited to start 2015 out in a brand new Enclave and I'll be back in a few years when its time to upgrade! More
by jmmorrisseymd
Employees Worked With
January 01, 2015
No Pressure Buying I have never purchased a new car on my own before, and after looking at a few dealerships earlier in the week to get an overview of what I might like, I have never purchased a new car on my own before, and after looking at a few dealerships earlier in the week to get an overview of what I might like, I was really nervous when I walked into Ewing. I was well greeted, and immediately shown the car I wanted to see. There was no pressure and no profiling. I didn't feel like I was being questioned like I had at other dealerships. David Saner was kind, knowledgeable and most important to me, he made me feel comfortable. I came in the next day with my dad to buy the car and was met with the same care. Thank you for making the car buying experience a good one. More
by Jennifer
Employees Worked With
David Saner
December 17, 2014
AWESOME Randy Harp, I must say you are the BEST salesperson ever you took care of business like a real sales. The experience I received was the best I ever re Randy Harp, I must say you are the BEST salesperson ever you took care of business like a real sales. The experience I received was the best I ever received from a dealership. I will tell my family/friends to visit you on there next auto purchase. You didn't pressure me on buying a vehicle I didn't want like other dealerships I.did my research online and got the vehicle I want. Thank you so much. Tracy Smith More
by tadtad31
December 11, 2014
Great Experience with Ewing Buick GMC Very impressed with our sales representative, the finance manager and the service department. We are very pleased with our recent purchase as well as Very impressed with our sales representative, the finance manager and the service department. We are very pleased with our recent purchase as well as the service we received this week when we came back in for service! More
by chuckligon
Employees Worked With
December 09, 2014
Great Staff I live in McKinney and came to your dealership because I was very disappointed in the service I got at the McKinney store. Your sales staff John and L I live in McKinney and came to your dealership because I was very disappointed in the service I got at the McKinney store. Your sales staff John and Larry actually listened to my needs and gave me what I asked for. I knew what I wanted, did my homework and we were able to get to the deal much quicker and did not waste each others time. It was a great experience ! John was so helpful and sweet and stayed late to sit with me in my new car and show me how all the buttons and gadgets worked. He made the experience fun.....but someone get him some better candy on his desk...hahaha ( we had a fun time joking about that ) More
by kim.schaeferducote
Employees Worked With
John Bonza
December 08, 2014
50th B-Day Purchase I have not purchased a new car for 15 years and didn't really need one since I have two vehicles already paid for, but I wanted something new for my 5 I have not purchased a new car for 15 years and didn't really need one since I have two vehicles already paid for, but I wanted something new for my 50th birthday and I couldn't have made a better choice of vehicle or dealership on 11/28/2014. Sean Anbari-Sales, John Bonza-Sales did a great job, no up selling and handled the process in a very timely manner. Joe Ensey was a straight forward finance guy that explained the financing breakdown precisely and with respect. Very good experience! 2015 GMC ACADIA DENALI M Carter More
by Maria Carter
Employees Worked With
Sean Anbari, John Bonza
December 03, 2014
Beware of Overcharging I’ve been servicing my 2010 Buick Enclave with you for over 5 years. My extended warranty recently expired. I recently took the car in to diagnose a I’ve been servicing my 2010 Buick Enclave with you for over 5 years. My extended warranty recently expired. I recently took the car in to diagnose and repair whatever was causing the check engine light to illuminate. My service representative called the next day informing me that I’d somehow damaged the exhaust system causing a leak and destroying both 02 sensors. He explained that to do this kind of damage would have required that I had hit something hard underneath the car. He also explained that the only way to repair it was to replace a significant part of the exhaust assembly. In addition to this, he told me I had a right front boot leaking and recommended I replaced the entire front axle. The total quote for the repair was $2,600. Something didn’t feel right about the exhaust issue and asked for a second opinion from a 3rd party service company with whom I’ve had several good experiences. They agreed that what Buick was telling me sounded suspicious. I called my Service Manager at Buick and asked him to put my car on the lift and show me the damaged exhaust. I was in Ewing Buick's service garage when they put my car on the lift, and was surprised by what I didn’t see. No visible damage to the exhaust at all. The Service Tech then told me a different story than the Service Manager explaining the issue was due to a barely visible rupture at a weld point. He then explained that he found the rupture using a soap & water test, and this rupture caused both of my 02 sensors to be destroyed. I couldn’t see the rupture, and I have a close up photo of the area he was referring to. I asked the service technician and his colleague if this rupture could be repaired via weld vs. replacing the assembly, but they firmly recommended replacing the entire unit. I sensed that Buick was taking me for a ride so I asked for my keys, explaining politely that I was going to take my vehicle to a 3rd party for the repairs. Buick charged me $125 for the diagnosis. After performing a number of tests including smoke and soap, the 3rd party service company did not find any leak and only 1 02 sensor needed to be replaced vs the 2 Buick quoted. The 2nd 02 sensor was fine. Regarding the leak, I even shared with them the picture I took of the weld where your folks were claiming the leak was so they’d have a place to focus, but there was no leak there. For my leaky right front boot, they replaced the axle with an aftermarket one. My total bill was $784.56 vs. the $2,600 Ewing Buick quoted me. I’ve been a great customer for years, paying for nearly every recommended add-on service that was recommended to me by Ewing Buick. But given all the evidence, it is hard for me to believe that their Service department didn’t mislead me and wasn’t trying to gouge. It sure does leave a bad taste in my mouth. And paying $125 for the bogus diagnosis that Buick said would cost me 3x more in repairs than it actually ended up costing somewhere else doesn’t make me feel any better. I’ve spent an awful lot of money with Ewing over the 5 years I've owned my Enclave, but it’s hard for me to see how I'd sign up to do it again. More
by jwalliser
Employees Worked With
Declining to add individual's name because I don't know if it is published in my post.
October 28, 2014
No hassle at all Randy Harp was so helpful and professional. Test drove the vehicle one morning and drove it home the next day. Very easy. We will definitely buy our Randy Harp was so helpful and professional. Test drove the vehicle one morning and drove it home the next day. Very easy. We will definitely buy our next vehicle with Randy. More
by littlefruitcake
Employees Worked With
