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Executive Jeep

North Haven, CT

4.7
1,486 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,486 reviews

June 16, 2023

Great service ! ! As soon as I got there someone was ready to help me ! They also washed my car for me !! More

by allegra.dominique22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Jun 17, 2023 -

Executive Jeep responded

Thanks for sharing about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!

June 16, 2023

Very good service and the oil change was was completely quickly plus a free car wash More

by FKONECNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Jun 17, 2023 -

Executive Jeep responded

Thanks for sharing about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!

June 15, 2023

The dealership is always extremely clean and everyone is pleasant to deal with. We always bring our car to Jason as he's dependable and knowledgeable and a pleasure to work with. He makes sure what needs to More

by Pnj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Executive Jeep responded

Thank you so much for your kind words for Jason, and for taking the time to leave us this wonderful feedback!

June 13, 2023

Staff is very commendable. But scheduling is not. 10 days out on quick oil change.and then takes 90 mins for plain oil change. Once wait six hrs for 4 new.tires. had the first More

by linhoo1044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Benot
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Executive Jeep responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 13, 2023

Always outstanding work. My thanks to Jason. and Alberto. I plan on returning because they are very sensitive to my needs and do not recommend unnecessary services. More

by Harold.kennedy.jr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Executive Jeep responded

Harold, Thank you! Jason, Alberto, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Jeep.

June 13, 2023

Dealer was very helpful, explain the whole process of getting my vehicle fixed, they updated me step by step! great service! More

by esmeraldaa.perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Executive Jeep responded

Esmeralda, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 13, 2023

I have used this dealership for several years and Not! experienced, the quick and efficient and positive reassurance that I had this time . Leilani she was nothing less than wonderful kept me in the loop More

by LOUANNSANTIAGO
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez, Leilani Rodriguez
Jun 14, 2023 -

Executive Jeep responded

Louann, Thank you for the kind words for our service department! We look forward to sharing your compliments with Leilani, and don't hesitate to let us know if we can be of further assistance.

Jun 14, 2023 -

LOUANNSANTIAGO responded

And I also want to thank Maria At the service desk, And Who Drove me back and forth from home while awaiting my for my jeep to be Serviced, Thank you also Maria you where GREAT!! and very kind. 10 stars to you too!

Jun 14, 2023 -

Executive Jeep responded

Thank you for those kind words we will pass this along to Maria we appreciate your business

June 13, 2023

I wish I bought my SUV and my child's at Napoli and didn't jump ship. More

by mellrose76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ty Hubbard
Jun 17, 2023 -

Executive Jeep responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 12, 2023

Only need 3 words - Alberto, the best! He is an expert who never steers us wrong, beyond professional. Reason why we will continue to purchase vehicles and come to the dealership. More

by potran1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Executive Jeep responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Alberto delivered such a great experience!

June 12, 2023

Great service and efficiency. I am informed of service being done at drop off and while service is being performed as well as service needed then or the near future. More

by DW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Jun 12, 2023 -

Executive Jeep responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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