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Executive Jeep - Service Center

North Haven, CT

4.7
1,246 Reviews
Call Service Center (203) 239-5371

1,246 Reviews of Executive Jeep - Service Center

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January 03, 2023

Always friendly and helpful staff. I am always able to find an appointment time that works with my busy schedule. More

by CLUTCH5592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2023 -

Executive Jeep responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 03, 2023

I only bring my vehicles to Executive Jeep for service. The advisors are very helpful and I am always satisfied with service and price. More

by rsrbrts7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2023 -

Executive Jeep responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 02, 2023

Tyler was an extremely nice and helpful member of the dealership’s staff. Thank you! More

by ggrant1235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Executive Jeep responded

Thank you for your review! We're happy to hear that Tyler was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 01, 2023

People and services are exemplary. Great place to buy a Jeep. Fair and appreciative salesperson More

by TDPROPH20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Executive Jeep responded

Thank you for choosing Executive Jeep--we look forward to having you as a valued customer for many years to come!

December 31, 2022

Excellent! Always had a good experience here. Appointments and service is great. The best service. More

by AFUSCO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 31, 2022

The service tech forgot to turn off the change oil light after my oil change. More

by SEBBYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leilani Rodriguez
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Dec 31, 2022 -

SEBBYMAN responded

The service tech forgot to turn off the change oil light after my oil change.

December 30, 2022

Service was good but my recall headlight took over six months to come in for the replacement More

by leeed_leeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Wagoner
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Dec 31, 2022 -

Executive Jeep responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, but do apologize for the long wait for your headlight.

December 30, 2022

I have been going to this dealership for years. They provide excellent service. The device representative was very pleasant. More

by ANGELHAIR3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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Dec 31, 2022 -

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 30, 2022

The brakes were done in a timely fashion and checkout was smooth and pleasant. She was very professional More

by MCELINE1954
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Gargano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ruben Chaudhry, Leilani Rodriguez
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Dec 30, 2022 -

Executive Jeep responded

Thanks for sharing about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!

December 29, 2022

The repair work was sloppy. Car was a dirty mess when returned. Fluids were not replenish after repair work. Was charged twice for labor. More

by JMDROZD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haroon Chaudhry
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Dec 29, 2022 -

Executive Jeep responded

Mr. Drozd If you have a moment can you please elaborate on the items mention in your review, I apologize for any inconvenience that this may has caused. However, if you could please explain the repair work being sloppy, being charge twice for the repair and the dirty mess. I can resolve these concerns for you Thank you Frank Gargano Service Manager

Dec 30, 2022 -

JMDROZD responded

My car was covered in fingerprints, engine coolant and power steering fluid. I was charged almost $300 to change the serpentine belt because, according to the service advisor, "there is alot of stuff in a small space that has to be removed". I also had the thermostat replaced at the same time. This repair requires the same "stuff" to be removed. My car has the V6, not the V8 so there is an extra ~12 inches of clearance before the radiator fan. Labor for the belt should have been massively reduced because most of the labor (removing the air intake, up to the throttle body) was performed for the thermostat housing replacement. At this same visit, the dealership also replaced the power steering assembly. The front driver side fender liner is now missing some of the connection hardware and now rattles. The front passenger side fender liner was ripped. Now it too rattles. The power steering reservoir was several centimeters below the minimum line. Possibly allowing air to enter the new assembly that caused a noise. I added fluid. The noise is now gone. The dealership also performed an alignment after all the repairs were completed. The jeep now pulls to the right. I did not notice most of these issues when I first got my car back from the dealership. It was only after diving for two weeks and tracking down the noises, did I discover these problems.

Dec 30, 2022 -

Executive Jeep responded

Good morning, I spoke to the service manager and he will be reaching out to you to help you resolve the issues your are having. Happy New Year Scott orsini

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