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Executive Kia - Service Center

Wallingford, CT

4.7
1,353 Reviews

1,353 Reviews of Executive Kia - Service Center

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May 15, 2023

I went in for a recall service repair, and found out i needed other work to be done. Thankfully I was able to get everything taken care of in one day. More

by Sexy_paws26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Executive Kia responded

Thanks for sharing about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

May 13, 2023

I love this dealership and I am convinced it can not be duplicated or beat! More

by Sue Petruzzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not sure of the people that took care of me that day but EVERY one of them was professional and nice
May 15, 2023 -

Executive Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia, Sue, we look forward to having you as one of our valued customers for many more years to come! Carl Maratta Service Manager

May 09, 2023

It was great! Super helpful and time efficient. They were great! They were super helpful and efficient with time! I had a couple of questions and they were able to More

by VANDYKE0127
Recommend Dealer
Yes
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harrison Stone
May 09, 2023 -

Executive Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Kia to be a positive one. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

May 09, 2023

I have always had a positive experience at this dealership. Good customer service and time management. More

by TEM2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Marino
May 09, 2023 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

May 08, 2023

I would make it 0 if I could but it doesn’t let me. My car broke down again in the middle of the highway 10 days after taking it here. More

by Eli J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ouafaa Kouhaila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ying "Chin" Chang, Eli Martinez, Zabdiel Guerrero , David Alderman, Adam Marino
Jul 08, 2023 -

Executive Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carl Maratta Service Manager

May 08, 2023

Fair pricing and realistic delivery estimate. Very through showing all the features of your new purchase inside a climate controlled space. Overall buying experience was pleasant. More

by SCOTT-NEIL
Recommend Dealer
Yes
Employees Worked With
Carlos Trindade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Alderman
May 08, 2023 -

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Kia, we look forward to having you as a valued customer for many years to come! Carl Maratta Service Manager

May 08, 2023

Great service department. I would highly recommend. Friendly, professional and courteous representatives. Comfortable waiting area with all the amenities. More

by LILLKATT2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Marino
May 08, 2023 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

May 07, 2023

Receptionist was great. Pleasant and friendly. The service was very good and was quicker than I expected. More

by Dstephan99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Executive Kia responded

Thank you! Katie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

May 07, 2023

In the Service Department Harrison was very kind and accommodating but when I picked up my car which was there for awhile my Garmin was missing out of my center console when I told them we all checked t More

by Cher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Marino
May 08, 2023 -

Executive Kia responded

Cher, Thank you for taking the time to share your feedback with us. Carl and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

May 05, 2023

I couldn't have been happier with my appointment at Executive Kia. They were nothing but professional and welcoming throughout my entire experience. I had the opportunity to take a look at their store More

by jenna.keute23
Recommend Dealer
Yes
Employees Worked With
Katie Rice and Carl Maratta
May 05, 2023 -

Executive Kia responded

Jenna, Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

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