Executive Volkswagen

Outstanding Service Dept! The dealership is extremely Outstanding Service Dept! The dealership is extremely well run, beautiful facility with competitive Labor Rates. You can sense pride in ownership as Outstanding Service Dept! The dealership is extremely well run, beautiful facility with competitive Labor Rates. You can sense pride in ownership as soon as you talk to the Service Dept people. All staff treat you like they truely appreciate your business as opposed to other dealers who think they are doing you a favor when you go in. I have dealt with Montesi VW on several occassions via internet/email and in-person and I have always been extremely satisfied mostly because they have always delivered on their promises. My wait time was much shorter than expected and the actual price was lower than the estimate. I have never had to go back for the same thing - ALWAYS FIXED RIGHT THE FIRST TIME! Thank you Montesi VW for being a quality dealer, a pleasure to do business with. More

They have the worst service possible. The car was brought to them because another dealershuip was ignoring the problem. Corporate had to get involved for them to fix it. They had the car for a week and hal to them because another dealershuip was ignoring the problem. Corporate had to get involved for them to fix it. They had the car for a week and half. We decided to get rid of the car becuase of the problems it had. When they found this out they stopped service opn the car and said it was fixed when it was not. The car was returned to us unfixed and they became very rude and arrogant. The service manager is very decietfull and the owner of the dealership backed him up 100% and feels he they were right. With the price of these cars you should expect quality vechicle with quality service. This is what they touted when they sold us the car. Never, never buy a car from this dealer unless you are willing to wait for 1-2 hour oil changes, overprice sticker prices and arrogant people who could care less about you as a consumer. Just hope your car does not need a major service. It could be weeks to fix, if they are even capable of doing so. More

Jeff took the time to really go through my new car with me. Ken gave me a great price, and even helped me figure out how to sell my car to a private buyer. Very helpful, thoughtful service. I felt comforta me. Ken gave me a great price, and even helped me figure out how to sell my car to a private buyer. Very helpful, thoughtful service. I felt comfortable asking any and all questions. The sales people really wanted me to like my car and feel comfortable with the entire transaction, start to finish. All I can say is exceptional service!! More

We have worked with Brian Esdale over the past 10 years. This is the 4th Volkswagen that we have purchased or leased from Montessi VW. Brian has always given us the best deal. We like his no pressure appr This is the 4th Volkswagen that we have purchased or leased from Montessi VW. Brian has always given us the best deal. We like his no pressure approach while he showed use the various features of the cars that we are interested in. We are planning to visit Motessi Volkswagen again and hope to be able to work with Brian Esdale. Over the years we have been happy with the service a Montessi VW. More

Serviced my routan, covered all our requests with no headaches! I certainly would recommend this dealership! We are very pleased with our whole experience at this dealership from sales person to service headaches! I certainly would recommend this dealership! We are very pleased with our whole experience at this dealership from sales person to service! Never had any surprises! Stacey our service advisor is professional and shows concern for our requests/complaints! Great job More

My 2002 Passat needed major repairs that I determined was not justified considering the mileage and the wear and tear on the vehicle. I noticed when I dropped off the car for the repairs that there was a 20 not justified considering the mileage and the wear and tear on the vehicle. I noticed when I dropped off the car for the repairs that there was a 2005 Passat Station Wagon that was available for sale. I asked the service technician to have a salesperson call me back with the details. I received the call less than 10 minutes later. Within four hours I purchased the 2005 Certified Pre-Owned Passat at a fair price. I am extremely happy. More

I bought my EOS in FL in June 2007. I moved to CT in Jan of 2008. I have had more problems than I expected. But, Montessi Service Department has gone above and beyond what I ever would have expected sin of 2008. I have had more problems than I expected. But, Montessi Service Department has gone above and beyond what I ever would have expected since I did not purchase my car from them. They listen, are professional, very friendly, and always are there if I need them. Brian Murray and Stacie Lehoux are whom I have mainly dealt with. They always inform me of what was or needs to be done. Answer any question I have. And I never feel like I am at the bottom of the ladder since I am still under warranty. The Service Techs. are certified and treat my car as if it was purchased there. When I decide to buy a new EOS I would not hesitate to buy from Montessi. I trust Montessi and know I will be treated with respect and feel their a very honest team. Sincerely, Mark V. Cullen New Haven, CT More

I would recommend Montesi to anyone looking for a new or used VW. I recently purchased my second used car from them and had a positive experience all around. The sales and finance staff are knowledgeable, used VW. I recently purchased my second used car from them and had a positive experience all around. The sales and finance staff are knowledgeable, curteous, friendly and respectful with out being pushy. Shopping for a car as woman can often be daunting. I unfortunately have experienced "Honey, I have the perfect car for you" scenario. This is outdated and old however still happens to often. At Montesi I was treated as a knowledgeable individual with out being pushed or spoken to condescendingly. Jason and Jonathan were helpful in listening to by budget constraints while still trying to offer me the car that would suit my needs and wish list. Ken was nothing but professional and curteous during the financial process and made the whole process easy and pleasant. I look forward to seeing everyone during my first service visit and will surely shop there again next time I am in need of another VW. Thanks Again, Montesi! More

Repair consultants (Stacy, Brian, Jesse)have an in-depth knowledge of repair/maintenance issues. They are honest and sincere with their recommendations always giving me 'peace of mind'. Maryanne and Candy knowledge of repair/maintenance issues. They are honest and sincere with their recommendations always giving me 'peace of mind'. Maryanne and Candy are quite efficient and so pleasant all the time. The entier Service Team is A-ONE! More

Brian is a terrific sales person. He is very knowledgeable about all the volkswagons he sells and if he didn't know the answer to a question he readily found out the answer. When I had a minor r knowledgeable about all the volkswagons he sells and if he didn't know the answer to a question he readily found out the answer. When I had a minor repair to be done, he actually walked me over to the service department, introduced me, and made sure the problem was checked out. He followed up with a phone call and e-mail after my purchase and made me feel that he would be available to me even after the sale. To me, that is the most important quality of a salesman.I hope when I bring my car in for service this week that the service department will meet the high standards set by Brian. More