Exeter Subaru - Service Center

Exceeds Expectations (Even When I Arrived on Wrong Day!) I have a long history with Exeter Subaru, both before and after their big renovation. The service advisors are so knowledgeable that I think they do d I have a long history with Exeter Subaru, both before and after their big renovation. The service advisors are so knowledgeable that I think they do double duty as mechanics. If my car has an unexpected and expensive defect, the agents discuss options with me. They often talk about the mechanics in a friendly family way that lets me know they are all valued as people and technicians. (“Our guy ‘Einstein’ took a look and knew exactly what was going on.” “Our technician has a Forester the same year as you and also wants to keep it running forever.”) Whatever my final bill, I always leave Exeter Subaru having had a few good laughs and knowing they care about me AND my car. I could have sworn I had a follow-up appointment at Exeter Subaru on April 3, 2019. It had been scheduled to replace a part on the rear hatch of my 2005 Forester so it would pass inspection. As usual, I had brought along a good book and was looking forward to some quiet "me time" waiting in the spacious waiting room with its awesome coffee maker (which is always well stocked with creamers AND my favorite variety of coffee), a goodies basket (also well stocked with items I never even knew existed like a bag of tiny blueberry muffins), comfy chairs with lots of personal space between them, free wi-fi, a separate "working waiting room" with ample surface area and outlets for devices, a TV larger than any apartment I had lived in, and a reliably clean ladies room. So upon learning my appointment was scheduled 3 days AFTER my arrival, I was embarrassed, but more disappointed that I would miss out on my anticipated waiting room experience. And I did not want to have to come back again on another day and change my schedule. To my amazement, service advisor Josh assured me it might not have been my mistake and he would try to fit me in anyway. I was so relieved and appreciative. I probably inconvenienced the schedule of the service crew and also extended my waiting time. But I am truly thankful that I can rely on Exeter Subaru for friendly service, even on the wrong day. (Sadly, there were no blueberry mini-muffins, but still …) More

Great Service Experience Recently had my 2016 Impreza checked out just before the warranty expired. I literally made the appointment for the last day of the warranty period. Recently had my 2016 Impreza checked out just before the warranty expired. I literally made the appointment for the last day of the warranty period. Spoke with Amy on the phone to set up the appointment, who worked diligently to get me squeezed in. And when I arrived it was Josh behind the service counter who took care of things. The car was checked out by a mechanic who obviously knew his business. As it turned out, everything was good. I'm glad for the peace of mind, and I greatly appreciate the courtesy and professionalism of the service crew. The waiting area ain't bad either. More

Great customer service They were on top of all my concerns they looked into everything with great detail. They were about to get me in out in less then an hour and a half. They were on top of all my concerns they looked into everything with great detail. They were about to get me in out in less then an hour and a half. More

Good experience! I recently had a scheduled service done and I was very happy that the time frame of the appointment was no longer than the time promised me, since I w I recently had a scheduled service done and I was very happy that the time frame of the appointment was no longer than the time promised me, since I was waiting for my car. They also gave me a free car wash which I loved, loved loved! My car looked great! I always enjoy going to Exeter Subaru because everyone is friendly and professional. More

Very positive experiences at Exeter Subaru I have been a customer of Exeter Subaru for approximately 10 years. I had been a Subaru customer for many years, but was dissatisfied when the dealer I have been a customer of Exeter Subaru for approximately 10 years. I had been a Subaru customer for many years, but was dissatisfied when the dealership I dealt with previously changed hands so I decided to try Exeter Subaru. I was very satisfied with the treatment I received by the service department and I felt that I could trust the people who worked there. At one of my service appointments for my Outback they loaned me a Forrester and, as much as I liked my Outback, I immediately fell in love with the Forrester. I have since purchased two new Forresters and have been as satisfied with the Sales Department as I have always been with the Service Department. More

Great experience at Exeter Subaru The whole team at Exeter Subaru was very friendly and helpful. Needed a new set of wiper blades. Thought I would just go to the parts department and b The whole team at Exeter Subaru was very friendly and helpful. Needed a new set of wiper blades. Thought I would just go to the parts department and by a set and put them on at home. They asked for my vin # being 2016 it was still under warranty. Service department asked for my keys went installed the wiper blades and I was on my way. Thank you for going the extra mile. Great service!! Larry P. More

Found great Subaru Service at Exeter Subaru! I keep my Subarus for at least 12 years or 300,000 miles. I have never had a Subaru conk out on me on the road. Preventative maintenance is cost effe I keep my Subarus for at least 12 years or 300,000 miles. I have never had a Subaru conk out on me on the road. Preventative maintenance is cost effective and efficient. My 2008 Impreza is good for at least another five to seven years. My 2017 Forester is going strong at 31,500 miles. My previous Forester is currently well over 300,000 miles. A neighborhood kid took it over just before the 300,000 mile mark. (He kept asking for the car and I was thinking about a new one.) I need a service center with master mechanics and a willingness to keep my cars in top condition. I expect the owner/general manager to consider the service department to be as important to the business as the sales department. I expect a loaner when a service appointment is going to take a few hours or more to complete. When, work needs to be done, I expect a clean, clear description of what is being done and why it is important. I expect the car to be returned cleaner than it was when I brought it in. I expect a follow-up call within 24 hours of the service's complete to make sure I am fully satisfied. I also expect a reasonable amount of flexibility when it comes to scheduling service appointments and a friendly front desk staff. My wife says I am a demanding customer with a no tolerance for miscommunications or poor performance. I agree... Exeter Subaru auditioned for my service business and new car business on Saturday, 1/5/2019. They did a Level 3 Service with a full alignment. Exeter Subaru passed with a perfect score. They have earned my future business. More

Depends on who you work with. For the most part, everyone has been wonderful in the service center. There is one individual who does not "think outside the box" and if the answer For the most part, everyone has been wonderful in the service center. There is one individual who does not "think outside the box" and if the answer is not on the Subaru website, they do not investigate any further. However, over the years I only worked with person twice. Everyone else has been amazing and solution oriented. More

service center Service managers are very professional and courteous. Keep you well updated on what's needed/going on. Comfortable waiting area. Work done well and Service managers are very professional and courteous. Keep you well updated on what's needed/going on. Comfortable waiting area. Work done well and in a timely fashion. Enjoy the service here. More

Our 6,000 mile service for subaru I love dealing with Exeter Subaru. They always keep me informed of what’s going on with the car, I feel like it’s a wellness check, before things real I love dealing with Exeter Subaru. They always keep me informed of what’s going on with the car, I feel like it’s a wellness check, before things really get out of hand and it’s to late to fix but has to be replaced. Like going to a dentist and you need a filling keep putting if of before you know it you are in so much pain, there is nothing the dentist can do at this point it is to rotted it has to be pulled. The same way with a car they give you their advice, no pressure it’s up to you to do what you will. So far so GOOD for me, I take their suggestions and decide well my husband and I decide what to do or not to do at that point. Try Exerer Subaru see if it’s a good fit for you if it is you won’t be disappointed. Also I had to have brake work done not sure exactly what but my husband knows, he decided for the heck of it to get a price from a local mechanic in our town and Exeter Subaru was lower in price, which was a shock to us, because we always heard dealership where higher, so now they will have us for life, whether they want us or not.Have a happy healthy week,hope this helps in your decisions. More