Fair Oaks Ford-Lincoln Inc - Service Center

I took my 2014 Ford Focus with recalls on transmission and they been taking care of it since I dropped off to Mr. Timothy Nickels who was my service advisor, he is a great and honest person and got my car back fixed. Thanks Fair oaks Ford Naperville

Service and sales staff were great! I went in for service and they took great care of me and then Jorge followed up the day after to ensure I was satisfied and everything was ok.

I had my truck in for service on June 1st due to a noise coming from the front end. The truck was looked over and a diagnosis was given for the noise. I was told that the Diesel engine may exhibit a ticking noise at idle after an engine oil change. Ok but that is not the issue my truck is exhibiting. My front end noise only happens when the truck is driven over 20mph. Now I have to take my truck, that I purchased at Fair Oaks Ford, to another Ford dealer to try to get the issue fixed. I have always used Fair Oaks Ford for my Ford vehicles service. I am not happy about having to find another Ford dealer to get service on my truck.

I go to Fair Oaks Ford for all my Automotive needs. If I'm looking for a car or truck, I go see John Krajnovich! I also send my friends and family to him, and they are always taken care of. When it comes to Service, I go to their Service Department. From Mark at the top, through all of the guys at the write up area and the technicians I feel comfortable that my car will be taken care of correctly, and fairly. Fair Oaks is my one stop shop for my car!!

Overall experience was great. The door to door service is perfect. They were here when they said They would be and had it back when they said they would. AND the car was washed! I also figured the loner car I would get would be one of those little tiny cars, but no it was a Lincoln as well! That impressed me. Thank you! Mary Meyer Oswego

My sales person made my experience very easy with little stress. This is my second purchase from Fair Oaks and both times I was pleased by the professionalism and knowledge.

My car has been in the shop not once, not twice, not three times, but four times in the 4 years I've owned the car. 3 of those 4 times was for warranty work on the clutch and transmission which was under warranty. It was also replaced a 5th time by a previous owner. As the second owner of the car, I was told that the extended power train warranty was up to 100,000 miles and that I should make sure to bring the car in to have checked over before that - they NEVER indicated it was 100,000 or 7 years, whichever came first. At 95,000, my check engine light went on and the transmission overheated. Repairs total 2600 and I was told the warranty expired in Aug of this year so it would not be covered. Ford never notified me and when I checked the address/phone number/name attached to the account, it was incorrect despite me calling to change it after getting married. While they did indicate I can call customer service, to see if they would cover it, I told them I was concerned that the car wouldn't make it home and they were aware I had no phone with me to call for help. I am disabled and unable to walk distances more than 500 feet without the use of an assisted device. I asked to use a phone and was told they can't let me use a phone as I would be tying it up. Additionally, when I asked about selling the car since it now has a known transmission problem, I was told the check engine light is now off so they wouldn't know of any problems and to dump the car somewhere else as soon as possible. This service department operates unethically and should not be used.

Mark runs a very tight ship, making sure each vehicle is in and out as quick as possible. He is always so friendly, respectful, and makes sure the customer fully understands their service needs. He makes coming into the dealership a hassle free experience, making sure everyone is satisfied before they leave. I wouldn't go to any other dealership if Mark wasn't there helping out.

Outstanding service from joe. I would not go anywhere else for my needs. It’s always in and out when I see joe. Thank you!

As a female going into a car dealership can be a daunting task. But every time I go into Fair oaks for service I have a great experience. Mark Benakovich will see me come over ask how I am and ask about the family. I really feel like he and Fair Oaks cares about me. The entire service team is amazing. I have never felt awkward they are all GREAT!! Thanks Mark!!