My car has been in the shop not once, not twice, not three times, but four times in the 4 years I've owned the car. 3 of those 4 times was for warranty work on the clutch and transmission which was under warranty. It was also replaced a 5th time by a previous owner. As the second owner of the car, I was told that the extended power train warranty was up to 100,000 miles and that I should make sure to bring the car in to have checked over before that - they NEVER indicated it was 100,000 or 7 years, whichever came first. At 95,000, my check engine light went on and the transmission overheated. Repairs total 2600 and I was told the warranty expired in Aug of this year so it would not be covered. Ford never notified me and when I checked the address/phone number/name attached to the account, it was incorrect despite me calling to change it after getting married. While they did indicate I can call customer service, to see if they would cover it, I told them I was concerned that the car wouldn't make it home and they were aware I had no phone with me to call for help. I am disabled and unable to walk distances more than 500 feet without the use of an assisted device. I asked to use a phone and was told they can't let me use a phone as I would be tying it up. Additionally, when I asked about selling the car since it now has a known transmission problem, I was told the check engine light is now off so they wouldn't know of any problems and to dump the car somewhere else as soon as possible. This service department operates unethically and should not be used.