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Fair Oaks Ford - Service Center

Naperville, IL

4.4
297 Reviews

297 Reviews of Fair Oaks Ford - Service Center

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July 09, 2025

John and Mark are true professionals. We are long time customers and they always go above and beyond. I will continue to do business with Fair Oaks Ford. They always pick up and delive More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Benakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2025

It's been 1. 5 months of waiting to get our family (of 7) vehicle back. My expedition experienced a turbo failure while I was in the area for work. Originally, it More

by johnathanshoemaker
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio
July 02, 2025

Fair Oaks has always provided quality service over past 15 years as a customer I value there service More

by joeesmith6832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Airline Kuhr
June 28, 2025

Anyone who uses Fair Oaks Ford. Please be careful. Please photograph your odometer every time you leave your car with them. I cannot possibly express my disappointment in this de More

by nagjonchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Samhan
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

Service is great and no need to return,, it is repaired right the first time, the service personnel always make sure you know what is needed and keep you updated. I have been to Fair Oaks Ford many times h More

by dannyjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Saurez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

was good and fine when i came in could wash my car when I go for service More

by Jam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Adballah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : don’t rmemeber
May 21, 2025

Frank from service dept was very kind/friendly. Tires rotated, oil change and recall on battery taken care of in a reasonable time. The service and treatment here has me so happy every time. Tha More

by drkphoenix13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Luciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2025

Oi broke down on the highway had my vehicle towed to Fair oaks Ford and was taken care of immediately and was able to get back on the road. Thanks for the great service. More

by luckylucy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Luciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2025

Great service always take care my vehicles there very nice 0e9ple to work with service is always great thanks aga More

by hectorduenas61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

When you leave your car for service take pictures. They have unprofessional people working there. More

by Carbajal16.vc
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Benakovich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
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