Back

Fair Oaks Ford - Service Center

Naperville, IL

4.5
278 Reviews

278 Reviews of Fair Oaks Ford - Service Center

Sort by
April 09, 2024

I've been waiting for Frank in service to call me back with date I can have my broken window chip fixed for three months. Seven phone calls since without response. I will not buy from this dealer either. More

by bghcds
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
anthony
January 09, 2024

I only trust fair oaks ford to work on my vehicle they're honest fair and I can always count on getting my vehicle fixed and back on time. EVERY TIME! Keep up the excellent service! More

by luckylady102163@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Benakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Luciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2023

Fair Oaks service is the best. My service was excellent. Their technicians are the best. More

by w.h.fischer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Benakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Fischer
August 31, 2023

The folks at Fair Oaks service depart are the best. Special shout out to Arline K. She's pleasant, knowledgeable and genuinely concerned about her customers. Thanks to all that worked get my F150 pi More

by george
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arline Kuhr
August 28, 2023

Best customer service at any dealership I have ever been to they went above and beyond what I expected More

by george
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service
August 02, 2023

I always service the vehicle at the dealership. They are professional and courteous and the work performed is always great. However, it took 1 hour and 44 minutes for an oil change which I think is More

by joseph.vanduerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Benakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2023

The service writer said that my vehicle would be ready within a specific and it was. The most important thing was that he checked to see if the work could be accomplished in the time asked for and it wa More

by k2hannigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Magro
July 24, 2023

The truck was dirtier than when I brought it in. A gouge the the leather of the center console. Charged for aiming the headlights, that was unsuccessful. Charged for coolant flush, That did not w More

by bfresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
July 14, 2023

I was given excellent service and was pleased with the work that was done. Thanks. More

by andreab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure which Mark in service took care of my car.
July 14, 2023

They did the wor in a reasonable amount of time and at a reasonable cost. More

by dennisburke456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1
...