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Fair Oaks Ford
Naperville, IL
3,187 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,187 reviews
October 28, 2018
A salesman who actually cares I’m completely satisfied with my car buying experience here at Fair Oaks Ford. Zack was a true professional and made sure I was well taken care of dur I’m completely satisfied with my car buying experience here at Fair Oaks Ford. Zack was a true professional and made sure I was well taken care of during the entire process. I will be recommending him to all my friends. More
by Dawe23
Employees Worked With
Zack Kinsch
October 27, 2018
Amazing Bajes was amazing helped us find the perfect car for my little brother and then offered to go the next day to pick it up from their other lot. Than Bajes was amazing helped us find the perfect car for my little brother and then offered to go the next day to pick it up from their other lot. Thank you so much! More
by Gintas2121
Employees Worked With
October 26, 2018
2018 Ford Focus Just wanted to drop a line for Samantha in sales. She has gone above and beyond to make sure I was taken care of from start to signing paperwork to dr Just wanted to drop a line for Samantha in sales. She has gone above and beyond to make sure I was taken care of from start to signing paperwork to driving off. She is super nice and easy to work with. Will recommend to anyone looking. More
by mb4721
Employees Worked With
Samantha Schreiber
October 24, 2018
Bought a new car All of my questions were answered on the vehicle and everyone was awesome from the time I walked in to when I pulled away with my vehicle All of my questions were answered on the vehicle and everyone was awesome from the time I walked in to when I pulled away with my vehicle More
by Gptim1300
Employees Worked With
Chris Policarpio, Jonathan Garcia, Daniel Santoro, Felix Sanchez
October 23, 2018
Highly recommend We were really impressed with Clint and our whole buying experience at Fair Oaks. There was no high pressure tactics and they genuinely wanted to sell We were really impressed with Clint and our whole buying experience at Fair Oaks. There was no high pressure tactics and they genuinely wanted to sell us a car at a price that was fair. If a car buying experience could be described as painless, this was it. Can't say enough good things about Clint. We highly recommend him and Fair Oaks Ford. More
by fordguy
Employees Worked With
Clint Schreiber
October 20, 2018
Glad I stopped by. Overall excellent from start to finish. All three representatives were friendly and answered my questions thoroughly. Much appreciated their patienc Overall excellent from start to finish. All three representatives were friendly and answered my questions thoroughly. Much appreciated their patience in responding to my questions. More
by DWC
October 19, 2018
buying a new mkx The salesman was very good and answered all of our questions and made sure we got the exact car we wanted. We tow it behind a Motor Home and he made s The salesman was very good and answered all of our questions and made sure we got the exact car we wanted. We tow it behind a Motor Home and he made sure we could do that. More
by 12345
October 18, 2018
New Car! Jose and Leo were fantastic to work with and very attentive. I haven't had a new car in 9 years and I am really enjoying my new car. Jose and Leo were fantastic to work with and very attentive. I haven't had a new car in 9 years and I am really enjoying my new car. More
by JH
Employees Worked With
Other Employees :
Leo and Ha
October 18, 2018
Great costumer service. Zack was very attentive to our need spent time with us to make sure we got a great deal very knowledgeable and enthusiastic about our purchase also wo Zack was very attentive to our need spent time with us to make sure we got a great deal very knowledgeable and enthusiastic about our purchase also worked well with the dollar amount we wanted to spend would recommend fair oaks to anyone interested in purchasing a Lincoln or Ford'. More
by Blessed
Employees Worked With
Felix Sanchez, Zack Kinsch
October 14, 2018
good experience I liked that I could narrow down the model of car with various options that I was interested in over the phone. I was able to test drive, purchase (ac I liked that I could narrow down the model of car with various options that I was interested in over the phone. I was able to test drive, purchase (actually lease) car and leave for home all in about 3 hours . Not too bad, but still did a lot of sitting around waiting for the car to be "prepared" and washed, and paper work to be drawn up. It's one of the frustrating parts of car buying -- more than half of the time at the dealership you are just waiting for the next person to help you. Each employee was pleasant and helpful I did show up to the same dealership about a month before on Labor day, sat around for over an hour, and no one was able to help me. I was approached by one employee who tried to find me a sales rep, but ultimately I just left when no one was available. Was a very busy day that day, so understandable. More
by mikescar
