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Fair Oaks Ford
Naperville, IL
3,191 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,191 reviews
September 21, 2018
A very positive experience Convenient location. Clean. Outstanding customer service. Sales staff was helpful in selecting the right car for our needs. The most complete orien Convenient location. Clean. Outstanding customer service. Sales staff was helpful in selecting the right car for our needs. The most complete orientation to the car. Showed us around the dealership after purchase, including how to get to service. One of the best car buying experiences. More
by 77years&counting
September 21, 2018
AMAZING I came in looking at leasing a Ford Focus, and was helped out by one of the sales reps, Bajes Faraj. He was very helpful in finding a car I needed and I came in looking at leasing a Ford Focus, and was helped out by one of the sales reps, Bajes Faraj. He was very helpful in finding a car I needed and pointing out the car's features and usage of them. He also worked hard to set up a deal that I was able to work with, and got me the best deal possible. I highly recommend Fair Oaks Ford and Bajes if you are looking for a car. More
by Jkf0330
September 19, 2018
Overall great experience Staff was friendly. They were patient and definitely wanted to help me out. Got the perfect car for me. I'm grateful! I'd definitely recommend. Staff was friendly. They were patient and definitely wanted to help me out. Got the perfect car for me. I'm grateful! I'd definitely recommend. More
by itsthaMista
Employees Worked With
Gio Pina
September 19, 2018
Pearl of a deal This car buying experience was one of the best ones I’ve ever experienced. I was greeted upon entering the dealership and soon had the pleasure of me This car buying experience was one of the best ones I’ve ever experienced. I was greeted upon entering the dealership and soon had the pleasure of meeting and working with Jonathan. Though he is a younger salesman, he possesses wonderful people skills that immediately made me feel like I was working with a friend. His demeanor let me know that I was an important and valued client. All my needs and questions were dealt with quickly and confidently. More
by Gogear5
Employees Worked With
Cynthia- cashier, Jonathan Garcia
September 19, 2018
Great customer service Had some of the most friendly sales representatives i have ever encountered at a dealership . Joseph was polite and offered to get us refreshments tha Had some of the most friendly sales representatives i have ever encountered at a dealership . Joseph was polite and offered to get us refreshments that we needed More
by bdrockabilly
September 16, 2018
Best Car Buying Experience From start to finish, I would 100% recommend buying a car here, especially with Gio. He went above and beyond to explain the car and make sure we unde From start to finish, I would 100% recommend buying a car here, especially with Gio. He went above and beyond to explain the car and make sure we understood everything. With everyone we worked with we couldnt of asked for anything better. More
by albrown
September 13, 2018
Lincoln MKC I had just started looking for a new car. My husband happened to spot the right car for the right price. Serfin’s professionalism, honesty, and non a I had just started looking for a new car. My husband happened to spot the right car for the right price. Serfin’s professionalism, honesty, and non aggressive sales demeanor really inspired us to close the deal. Both Serafin and Felix went above and beyond good customer service. Love our Lincoln! Thank you both. More
by Ciro
September 12, 2018
Great Car Buying Expeience First time dealing with Fair Oaks resulting in a great car buying experience John Diversey was knowledgeable and attentive sales rep. Rest of the sta First time dealing with Fair Oaks resulting in a great car buying experience John Diversey was knowledgeable and attentive sales rep. Rest of the staff was great. Will recommend to friends and family More
by GarryS
Employees Worked With
John Diversey
September 10, 2018
great price was right. no pressure to buy.everyone was courteous and friendly. good experience. starting with a 1972 new ford st wagon I have purchased 6 o price was right. no pressure to buy.everyone was courteous and friendly. good experience. starting with a 1972 new ford st wagon I have purchased 6 other new cars and 2 new pickups from fair oaks since then. prior to 1972 I had a 1929 model a for high school and college. after that a new 1949,1953,1958,and 1965 fords. good luck with all of them. lester pauls More
by pauls lester
September 07, 2018
"Great Experience" Great service Damare, no run around. We walked in and was met by an extremely friendly and bright young man. Thank you for you service. Great service Damare, no run around. We walked in and was met by an extremely friendly and bright young man. Thank you for you service. More
by Jalil
Employees Worked With
Damare Portis
