Fair Oaks Ford

2018 Edge After 13 years, the time had come for a new car. Would NOT consider any other dealership than Fair Oaks Ford. Have been a customer of theirs for ove After 13 years, the time had come for a new car. Would NOT consider any other dealership than Fair Oaks Ford. Have been a customer of theirs for over 25 years...hands down the best! From the years on Ogden & Naperville Road, to their new location I have followed them and their tremendous knowledgeable staff. Great Service, knowledge and most of all customer service. Keep up the GREAT work! More

friendly Serafin castellan is very knowledgeable salesman..I have purchased 4 cars from him over the years he is a straight shooter who doesn't play the typica Serafin castellan is very knowledgeable salesman..I have purchased 4 cars from him over the years he is a straight shooter who doesn't play the typical dealership games. I recommend Serafin and Fair Oaks Ford very highly. THE SERVICE DEPARTMENT IS EXCELLENT. More

Awesome experience If you want a fair deal and great service and a dealership that will go the extra mile this is the dealership for you. They work with you they make yo If you want a fair deal and great service and a dealership that will go the extra mile this is the dealership for you. They work with you they make you feel comfortable. They also don't make you feel like you're getting ripped off. Jonathan our sales guy was very thorough and explaining everything and very friendly and outgoing. It's also very nice to see the managers go around and actually talk to the people buying instead of just sitting behind a wall and dictating numbers like in a lot of places. All in all it was a great experience More

Friendly, knowledgeable folks. Experience was very pleasant. . Sales, Paperwork and Documentation for taking delivery very well done. Service experience has been great!!!!! Shopped a number of Ford Dealers, Woul . Sales, Paperwork and Documentation for taking delivery very well done. Service experience has been great!!!!! Shopped a number of Ford Dealers, Would recommend to others considering a Ford. More

Fantastic experience Pam was great. Everyone was friendly and no pressure. Made things simple and answered all my questions. I will be back to buy another car and will r Pam was great. Everyone was friendly and no pressure. Made things simple and answered all my questions. I will be back to buy another car and will refer my friends and family. More

Professional, personable, and practical. Craig Holsman and the team at Fair Oaks Ford provided us with an excellent car buying experience. Craig was professional, personable, and practical, Craig Holsman and the team at Fair Oaks Ford provided us with an excellent car buying experience. Craig was professional, personable, and practical, and did a great job getting me in the new Mustang I wanted. The Fair Oaks staff made us feel welcome and as if we were their most important customer. We also appreciated their straightforward communication throughout the entire buying process - from exchanging emails and text messages with Craig to nail down the price through working with Steve in Finance to wrap up the loan . . . it may have been the fastest car buying experience we've had as well, which was a pleasant surprise. Five stars all the way around! More

Best Selection of Vehicles and Great Buying Experience It's great to find a dealership that has both the Lincoln and Ford products at the same place so that you can compare the two brands. As a loyal Linco It's great to find a dealership that has both the Lincoln and Ford products at the same place so that you can compare the two brands. As a loyal Lincoln and Ford customer I found a list of Lincoln and Ford dealerships online. It was my intention to shop around and compare vehicles at a few Lincoln and Ford dealerships in the area before making a decision. The selection and staff at Fair Oaks Ford Lincoln were unbelievable! They not only had a great selection of vehicles but sales people that were very helpful without being hovering or high pressure. They were able to answer all of my questions and concerns, The salesman knew the vehicles features and was most helpful through the whole process. A ruby Red MKC caught my eye and the Sales Team and I worked out a price that was agreed upon. I have purchased several vehicles over the years from many Ford and Lincoln Dealerships and have never experienced such a quick and easy purchase process, The whole process was quick and effortless. The dealership explained the additional options, service department and vehicle warranty. I was informed of Lincoln's four year vehicle warranty and very impressed that a vehicle drop off and pickup service was included in the warranty. It's great to get a vehicle loaner if service is needed but awesome to know that the dealership will bring out a loaner Lincoln and take the vehicle in for service if needed, bring my vehicle back to me and pick up the loaner. Talk about great service - that sold me. I was informed that the Service Department had a great reputation and had received several service awards over the past few years, Originally, I had not planned on purchasing the vehicle when I visited the dealership so I made arrangements to pickup the vehicle later in the week. When I arrived at the dealership to take delivery of the vehicle it was cleaned parked out in front and waiting for me. I met the salesman Vince who was amazing. He went through all of the vehicles features and settings. He helped set up my cell phone and explained the Sync3 system. Sync3 is a great improvement over the previous sync systems. Vince even explained the process of downloading the Android Auto app on my cell phone to set up the navigation system in the Sync3 system. Vince even put the plates on the vehicle for me and offered helpful information on the best way to get out of the dealership and across Ogden Avenue. It's truly great when you can leave the dealership knowing the features on the vehicle and being able to use all of the great features without spending a lot of time looking at the internet you tube videos or thumbing through the owners manual. After driving my new MKC for a few weeks now I can say that I absolutely love it!! And I can say that I would definitely recommend Fair Oaks Ford Lincoln as an awesome place to find and purchase your next vehicle. More

Easiest purchase I have purchased or leased 9 different vechiles from Fair Oaks Ford and each time was a delight. I would highly recommend this dealer to anyone else. I have purchased or leased 9 different vechiles from Fair Oaks Ford and each time was a delight. I would highly recommend this dealer to anyone else. More

So happy with our Continental! This is our 5th vehicle from Fair Oaks, our second time working with Vince Kerber. Could not have been a better experience! Everyone at Fair Oaks is s This is our 5th vehicle from Fair Oaks, our second time working with Vince Kerber. Could not have been a better experience! Everyone at Fair Oaks is so nice from the time you walk in the door. John Mazurek in service is the best! Vince is so nice to work with, very personable and professional, made our entire car buying process fast and easy. We totally recommend Fair Oaks Ford/Lincoln! Make sure you ask for Vince!! More

Great Service and Follow Through Vince did an outstanding job keeping me up to date on the status of a custom order via text as to the build date and expected ship date of the '18 Lin Vince did an outstanding job keeping me up to date on the status of a custom order via text as to the build date and expected ship date of the '18 Lincoln Navigator. I never felt like I was out of the loop. They were very friendly and easy to deal with. Would highly recommend to anybody looking for a Lincoln. More