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Fair Oaks Ford

Naperville, IL

4.7
3,186 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,186 reviews

October 23, 2017

Feeling Fantastic After Purchasing a Car I purchased my new Lincoln MKC over the weekend. I worked with Craig Holsman at FairOaks Lincoln, he was absolutely fantastic! I started my search v More

by Queen Jenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Brandon Caudill, Steve Squillo
Nov 12, 2017 -

Fair Oaks Ford responded

Jenny, Thank you so much for not only entrusting us with your business, but for taking the time to write such a kind review. We are so glad that you had a great experience with us! We are hoping that you absolutely love your new MKC. We are always at your service, so if you have any questions at all, please don't hesitate to call or stop in. We wish you a great holiday season--thank you again and take care!

October 22, 2017

Great deal on my 2017 Explorer Fair Oaks staff are awesome. Special tahnks to Craig, Serafin and Chris for getting me the a great deal on my trade in and on the new Explorer with t More

by dennistalag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Chris Policarpio, Matt Kramer
Nov 12, 2017 -

Fair Oaks Ford responded

Hi Dennis, Thank you so much for your fantastic review. We appreciate that you gave us the opportunity to work with you. We appreciate it! We are so glad that we were able to assist you in finding the Explorer you wanted! Should you need anything at all, or have any questions, please don't hesitate to call or stop in. We are always happy at your service! Thanks again, and take care!

October 21, 2017

Trade in of 2011 explorer and purchase of new 2017 explorer This is the third explorer I have purchase from Fairoaks. All sales were with Craig Holsman and I would'nt consider buying anywhere else. Craig is hon More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Steve Squillo
Nov 11, 2017 -

Fair Oaks Ford responded

Hi Mike, Thanks so much for your continued loyalty to Fair Oaks--we don't take that for granted! We're thrilled that you are always pleased with your experiences with Craig. He is absolutely the best of the best, as are Pam, Bob, and Steve. We're lucky to have them! Should you have any questions, please don't hesitate to call or stop in. We are always at your service and happy to assist. We wish you a happy holiday season, and we look forward to seeing you around for oil changes and scheduled maintenance. Take care, and thank you again!

October 20, 2017

Very effecient location to purchase This dealership makes purchasing fleet vehicles quick and painless with great prices. Jonathan did a great job getting everything prepared for me be More

by cbartlett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Garcia
Nov 11, 2017 -

Fair Oaks Ford responded

Thanks so much for allowing us the opportunity to work with you--we're so thrilled that Jonathan was able to help you get what you need. We also appreciate that you took the time to write a review! We look forward to seeing you around for oil changes and scheduled maintenance. Should you have any questions or need anything at all, please never hesitate to call or stop in. We are always at your service. Thank you again, and take care.

October 19, 2017

Easy Car Buying I've bought many cars from here from Pam or Geo and every time has been pleasant. I will be buying my next one from here as well! More

by LincolnGuy7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gio Pina
Nov 11, 2017 -

Fair Oaks Ford responded

Thank you so much for not only your loyalty to Fair Oaks, but also for your very kind review. We appreciate it! We're thrilled that we're your go-to for car buying, and we'll work hard to keep your trust. Should you have any questions, please don't hesitate to get in touch. We are always at your service and happy to help! Thank you again. We wish you a wonderful upcoming holiday season-take care!

October 16, 2017

Stopped in for a quick test drive & left with a Focus ST (: Jonathan did a great job to make sure my entire experience was great. He made sure my first time buying a new car went smoothly. Honestly for a rookie More

by amuscato77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Squillo, Jonathan Garcia
Nov 11, 2017 -

Fair Oaks Ford responded

The Focus ST is a particular favorite of ours--great choice! We're so glad that you came in and we were able to make you comfortable with your purchase. We really try to do things differently here. Buying a car is an exciting thing and a big investment, and we want all our customers to feel well-taken care of. Not being pressured is a big part of that. Should you have any questions, please never hesitate to call or stop in. We are always at your service and happy to help. We wish you a great holiday season, and look forward to seeing you around for oil changes and scheduled maintenance!

October 13, 2017

Ford Edge I recently leased a Ford Edge! Jonathan helped us and he was great! He let me test drive as many cars as I wanted and allowed me to test drive the car More

by T99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Garcia
Nov 11, 2017 -

Fair Oaks Ford responded

Thank you so much for taking the time for such a great review--we appreciate it! We're so glad that your experience with Jonathan was a a good one, and that you left with a car you love. That's exactly how we want each customer to feel. Should you need anything at all, please don't hesitate to call or stop in. We are always at your service. Enjoy the upcoming holidays and take care--thank you again!

October 13, 2017

Professional Accurate and Timley Needed a new Ford Escape as my lease was about to end. Had a great experience with Pam Hammersmith at Fair Oaks Ford. Pam quickly found the exact ve More

by Sales Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2017 -

Fair Oaks Ford responded

Thank you so much for giving us an opportunity to work with you, We're so glad that you had a great experience dealing with Pam, and that you got exactly what you needed. We also appreciate your taking the time to write a review! Should you need anything in future, never hesitate to call or stop in. We are always at your service and happy to help. Enjoy the upcoming holiday season, and thank you again for doing business with us. Take care!

October 12, 2017

Repeat Customer I have had positive experiences with previous purchases at Fair Oaks and today was no exception. I have been working with Pam over the past few weeks More

by Maureen O'Brien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Squillo
Nov 11, 2017 -

Fair Oaks Ford responded

Maureen, Thank you so much for taking the time to write a review about your experience with Pam, John, Steve, and Bob. We are thrilled that you've been so loyal to Fair Oaks, and that we've been able to provide you with an excellent experience each time. We truly appreciate the faith you've put in us to take care of your needs! We look forward to seeing you around for oil changes and scheduled maintenance. Please enjoy the upcoming holiday season, and take care!!

October 11, 2017

Always a great buying and service experience I've bought two cars from Fair Oaks thus far, and I've had a great experience each time I've purchased from them. Attentive sales staff, willing to wo More

by presocratic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Squillo
Oct 23, 2017 -

Fair Oaks Ford responded

Thank you so much for taking the time to write such a great review--and for being a loyal Fair Oaks customer. We're thrilled that you've had excellent experiences with our sales, service, and finance departments. You know, I'm sure, that our service does not end at time of purchase. Should you have questions or need anything at all, do not hesitate to call or stop in. Thank you again, and take care!

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