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Fair Oaks Ford

Naperville, IL

4.7
3,194 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,194 reviews

April 16, 2017

They went out of there way ,to help me get the car I wanted. When I walk in ,they were will to work with me. They didn't leave me alone and go do something else. They work with helping me get the deal and car t More

by LincolnMan2
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Brandon Caudill
Apr 18, 2017 -

Fair Oaks Ford responded

Thank you for writing such a kind review--we appreciate it! We are always happy to help our customers find the perfect vehicle, and we were glad to work with you. Best of luck in your new car. If we can answer any questions, please don't hesitate to call or stop in. We are at your service. Thank you again!

April 15, 2017

Gray experience Pam Steve and Bob were great they took care of all my needs and then some! The whole buying experience from the second I walked in the door to the mom More

by John F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Zeiter
Apr 17, 2017 -

Fair Oaks Ford responded

John, We're thrilled that you had such an excellent experience with us---that's exactly what we strive for with every customer, and it's wonderful to know that we're succeeding! Thank you, also, for taking the time to write a review. We appreciate it! We hope you enjoy your new ride, and if there's ever anything we can do or questions we can answer, please don't hesitate to let us know. We are at your service. Take care!

April 15, 2017

Salesman Jeremy Blook, was outstanding We looked at several other cars and we selected Fair Oaks Ford because of the outstanding service provided by our salesman, Jeremy Bloom. He was very More

by BobWalsh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Bloom
Apr 18, 2017 -

Fair Oaks Ford responded

Bob, We're so glad that you had a fantastic experience not only with Fair Oaks in general, but specifically with our salesman Jeremy Bloom. We appreciate your taking the time to write a review! Should you ever have questions about your new vehicle, please know we are at your service. Call or stop in anytime! Thank you again, and we wish you much safety and enjoyment in your new vehicle.

April 15, 2017

Fantastic Service Fair Oaks Ford, and Jeremy Bloom in particular, are wonderful to work with. We have purchased several vehicles from Fair Oaks and have always had gre More

by MKC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Bloom, Steve Squillo
Apr 18, 2017 -

Fair Oaks Ford responded

You've given us exactly the kind of review we love to get--thank you! We are so glad that you had an excellent experience with us, and we appreciate your continued loyalty. If we can ever do anything for you, please don't hesitate to reach out. We are at your service always. We wish you nothing but safety and enjoyment in your new vehicle, and look forward to seeing you around for oil changes and scheduled maintenance. Take care!

April 11, 2017

Great people to deal with Met with Craig Holsman as part of Costco car program. Craig was extremely helpful in my decision to acquire a car. He found a car that met my require More

by William Dedi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Holsman
Apr 17, 2017 -

Fair Oaks Ford responded

Thank you for your review, William! We appreciate your business, and we appreciate the time you've taken to write a review. We wish you nothing but safety and enjoyment in your new vehicle. Take care!

April 06, 2017

Great Experience! I went into the dealership and I knew what I wanted as well as the price range I was looking to be in. Paul and the finance team presented me with pr More

by Shauna Shaw
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Fedorchuk
Apr 17, 2017 -

Fair Oaks Ford responded

Shauna, An informed consumer is exactly the kind of customer we like to have---thank you for being smart about your purchase! We appreciate you taking the time to write a review about your experience, and most of all, we appreciate your patronage. Thank you for entrusting us with your new car purchase! Enjoy your new vehicle, and we look forward to seeing you around for oil changes and scheduled maintenance!

April 05, 2017

Finally a dealership with integrity! We have bought two vehicles from this dealership in the past year. Everyone is friendly and helpful. There are no games when negotiating your price. More

by JPrack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Buzdugan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2017 -

Fair Oaks Ford responded

Thank you not only for taking the time to write this review, but for your continued loyalty in buying another vehicle from us. Customers like you make our day! We're glad that you were able to get what you needed, and that you enjoyed your experience with Dan. He is one of our best. We wish you nothing but safety and enjoyment in your new vehicle, and look forward to seeing you around for oil changes and scheduled maintenance!

April 03, 2017

Great dealership I have purchased many vehicles and have to say my experience at Fair Oaks Ford was great. The staff was helpful, friendly and customer service oriente More

by MikeR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gio Pina
Apr 17, 2017 -

Fair Oaks Ford responded

Mike, We're thrilled that you had a great experience with us, and that you took the time to write about it---we appreciate you! Thank you for coming in, and thank you for purchasing your new vehicle from us. We wish you nothing but safety and enjoyment in your new ride, and we look forward to seeing you around for oil changes and scheduled maintenance. Take care!

April 03, 2017

Lied to me several times and could not deliver I put a down payment on a car that was not on their lot. They told me the car would be there Monday or Tuesday. On Tuesday they told me it would be t More

by bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gio Pina
Apr 24, 2017 -

Fair Oaks Ford responded

Bob, I know our GSM John Krajnovich has reached out to you. Thank you, truly, for bringing this to our attention. We pride ourselves on how we do business, and when we're not up to par or something goes awry, we want to know about it. We deeply apologize and thank you for your honest feedback. We will do better.

April 02, 2017

Fair Oaks Team was Awesome My first contact was Craig Holsman, who was awesome throughout the process. He found the exact car I wanted, got it in for me and then the rest of th More

by DaveW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman
Apr 03, 2017 -

Fair Oaks Ford responded

Dave, Thanks for coming in, and for such a great review! We appreciate your patronage and the time you took to let us know you had a great experience. That's exactly what we strive for. We hope you enjoy your new ride, and if you need anything at all, please don't hesitate to get in touch. We are always at your service. Take care!

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