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Fair Oaks Ford

Naperville, IL

4.7
3,192 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,192 reviews

March 25, 2017

Purchase SERAFIN Castelan is a very nice sales men I referred him to my friends always buy my fusion and he gimme good deal I recommend him always More

by colima3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2017 -

Fair Oaks Ford responded

We agree that Serafin is incredible, and we're so glad you got a great deal. Thank you for taking the time to write a review! We wish you nothing but safety and enjoyment in your new vehicle. If you have any questions at all, please stop in or call us. We are always at your service!

March 23, 2017

AMAXING EXPERIENCE What a great experience we had from beginning to end. The staff and Craig were such a pleasure to work with. The team moved us along nicely and welc More

by ccamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Gio Pina
Mar 29, 2017 -

Fair Oaks Ford responded

Love to hear this--thank you so much for your very kind review! Families are always welcome here, and we love that we were able to help you get into a new vehicle. We look forward to seeing you around the dealership for oil changes and scheduled maintenance. Don't forget to stop in and say hello to Craig, Gio, and Bob. We're always thrilled to find how our customers are enjoying their new rides. If you have any questions, please don't hesitate to get in touch. We are always at your service.

March 22, 2017

Great Experience!! I just bought a Ford Focus RS today from this dealership and the experience was GREAT! They were very nice and explained all items in great detail. Al More

by GQK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben, Craig Holsman
Mar 29, 2017 -

Fair Oaks Ford responded

So glad that you had a positive experience, and that you took the time to write about it--thank you! We work hard to make sure all of our customers are educated, but not pressured to buy anything, We wish you a great time in your new Focus. Be safe and enjoy!

March 20, 2017

Great Experience! Craig was the most helpful member of the team. He sourced the right car for me quickly, and made the experience completely hassle free!! I look forw More

by tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman
Mar 20, 2017 -

Fair Oaks Ford responded

Tom, Thanks so much for coming in, and thank you for taking the time to write a review! We're so glad that you had an excellent experience with Craig--he is one of our best. Should you need anything in future, please don't hesitate to reach out. We are always at your service.

March 19, 2017

Purchased used car This is the second car we've purchased at Fair Oaks Ford. The first being a new car and now a used one. On both occasions we were treated very profess More

by j77parker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Fedorchuk
Mar 20, 2017 -

Fair Oaks Ford responded

Thank you for such an excellent review, and thank you for your loyalty! We appreciate your taking the time to let us know that you're happy with both sales and service. It means a lot to us! Take care, and enjoy your new car!

March 18, 2017

Extremely Helpful and organized Sales Team was very knowledgeable and organized and did a great Job thru the entire process of leasing a new vehicle and turning in my existing car. More

by Vman10
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Bloom
Mar 20, 2017 -

Fair Oaks Ford responded

Thank you so much for coming in, and thank you for taking the time to write a review. It was our pleasure to serve you! Should you have any questions at all, please don't hesitate to call or stop in. We are always at your service!

March 18, 2017

Just how it should be! Let's just say that buying a car has so much a negative stigma to it IMO. These guys take it away from you with ease. From the moment I walked in, to More

by JS RS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Policarpio, Brandon Caudill, Steve Squillo
Mar 20, 2017 -

Fair Oaks Ford responded

You like us, you really like us---thank you for the excellent review! You were a pleasure to work with, and that always makes our jobs go smoothly. We strive with every customer to make them feel like part of the family, and we're so glad that you had a great experience. It's exactly what we want everyone coming through our doors to feel. We wish you nothing but safety and enjoyment in your new ride, and we look forward to seeing you around for oil changes and scheduled maintenance!

March 17, 2017

Excellent Dealer - Excellent Sales Staff Worked with Steve Zeiter from Fair Oaks Ford, great experience. Made the stress of buying a new vehicle easy. This is how buying a car should be. A+ More

by nitan.parikh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Zeiter
Mar 20, 2017 -

Fair Oaks Ford responded

So glad you had a great experience, and that you took the time to share it with us. Thank you, we appreciate it! We wish you the very best in your new car, and look forward to seeing you soon for oil changes. Should you have any questions, do not hesitate to reach out. We are always at your service.

March 16, 2017

"Best car buying experience I've had" I found myself in need of a replacement FORD, as my 2014 Escape was going to my son. As I was looking at the vehicles in the show room, I was greete More

by toddbrown954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Caudill, Steve Zeiter
Mar 20, 2017 -

Fair Oaks Ford responded

Todd, Thank you so much for coming to us for your new vehicle! We also appreciate your taking the time to write a review about your experience. We're thrilled that you experienced a painless car purchase--that's exactly what we strive for every time. With no one on commission, we pride ourselves on making car buying fun again. No pressure, no stress. We look forward to seeing you around for oil changes and scheduled maintenance. Allow our service department to impress you as well! We wish you nothing but safety and enjoyment in your new vehicle. Take care!

March 15, 2017

Purchase a new car Great dealership to do business with! I worked with Steve Zeiter, and Louis Macias. They answered all my questions, and had the exact car I was looki More

by Joe Calabrese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Schreiber, Louis Macias, Steve Squillo, Steve Zeiter
Mar 17, 2017 -

Fair Oaks Ford responded

Joe, Thank you! We appreciate not only your business, but that you trust us enough to refer friends and family. That's a great compliment, and we take it seriously. We're glad you had a fantastic experience with us, and we thank you for taking the time to write a review. It is always a pleasure to do business with people such as yourself. We wish you nothing but safety and enjoyment in your new ride, and we look forward to seeing you around for oil changes and scheduled maintenance!

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