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Fair Oaks Ford

Naperville, IL

4.7
3,194 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,194 reviews

February 15, 2017

Best Service Possible I don't have the best credit score, it's an ok credit score. Brandon and the rest of the team went to work for me. They worked the best deal possible More

by luvertsky13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Caudill
Feb 21, 2017 -

Fair Oaks Ford responded

We're so glad that we were able to work with you and get you into something you're happy with! We pride ourselves on going the extra mile and trying to make something work for everyone, and customers like you make that a pleasure. Thank you for taking the time to write a review, and thank you for entrusting us with your purchase. We wish you nothing but safety and enjoyment in your new car!

February 14, 2017

good overall experience purchase experience was good. negatives were: charged for "dealer installed items" and sales pitch on extended warranty and unneeded paint/fabric prot More

by blu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gio Pina
Feb 21, 2017 -

Fair Oaks Ford responded

We're glad that you had a good purchase experience with us, but disappointed that you felt negatively about the extended warranty and paint/fabric protection. To make sure our customers are always completely satisfied and adequately protected in their new vehicle, it's part of the sales process to offer those options. There is no pressure to accept---our salespeople are non-commissioned and would never pressure a customer to purchase things they aren't comfortable with. Please accept our sincere apology for your experience with that add-on. We'll definitely take your thoughts into consideration in our sales process. Enjoy your new vehicle with the utmost in safety and enjoyment!

February 12, 2017

Very easy to deal with and no false promises. We did the entire deal with Craig - the internet contact via email and phone calls. It was super easy and no surprises. Out experience was excellent a More

by Jane M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman
Feb 13, 2017 -

Fair Oaks Ford responded

Jane, Thank you so much for entrusting us with your purchase, and for taking the time to write a review about your experience. We appreciate it! We wish you nothing but safety and enjoyment in your new car, and look forward to seeing you for oil changes and scheduled maintenance. If we can do anything for you, call or stop in. We are always at your service.

February 12, 2017

When you buy or lease a car from Fair Oaks, you're family! Wow! A++ Service! When you walk in the door at Fair Oaks, it's like coming home! The staff treats you like family from the first hello! John Krajn More

by Cindy Claus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Bloom, Steve Squillo
Feb 13, 2017 -

Fair Oaks Ford responded

Cindy, THANK YOU for such an outstanding review---we absolutely love dealing with you and your family, and we couldn't ask for better customers! Thank you for your loyalty, your business, and the time you spent to write a review. We are appreciative beyond measure. We wish you nothing but enjoyment and safety in your new ride, and look forward to seeing you for oil changes and scheduled maintenance. Take care!

February 11, 2017

Five Star Experience Thank you to the team at Fair Oaks Ford. I had an outstanding experience. Great service. Great price. Very professional. Very responsive. A wond More

by Ford Fiesta
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman
Feb 13, 2017 -

Fair Oaks Ford responded

We're so glad that you came to us for your new Fiesta! Thank you, also, for taking the time to write a review. We appreciate both your time and your business enormously. We wish you nothing but safety and enjoyment in your new ride--if we can answer any questions, please don't hesitate to call or stop in. We are at your service!

February 11, 2017

Sold my car Many thanks to Gregg. I sold my car and it was very smooth and pleasant experience. I am very happy with the service he provided. More

by AP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Elmore
Feb 13, 2017 -

Fair Oaks Ford responded

Thank you so much for your business, and for taking the time to write a review. We appreciate it!

February 10, 2017

Completely Satisfied This was the best experience I had in purchasing a new car in all the years of buying a car. From the "Build and Order" your new vehicle on the inter More

by rickymholman
Recommend Dealer
Yes
Employees Worked With
Craig Holsman
Feb 13, 2017 -

Fair Oaks Ford responded

We are thrilled beyond measure that you had such an excellent experience with us. We strive for everyone who walks through our doors to feel the same! Thank you for taking the time to write a review about your experience--we appreciate it. Should you have any questions at all, please don't hesitate to reach out. We are always at your service. Call or stop by anytime and we are happy to help. Thank you again for entrusting us with your purchase!

February 10, 2017

2nd Car from Pam Very happy with our Explorer and the Fusion we bought before it. Pam was very professional and always has the car I wanted to see ready for a test dri More

by TimH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2017 -

Fair Oaks Ford responded

Tim, Thank you for being such a loyal customer--we appreciate you! We're beyond pleased that you entrust us with your purchases time and time again, and that you took the time to write a review. We wish you much safety and enjoyment in your new Explorer, and we look forward to seeing you for oil changes and scheduled maintenance. Should you need anything, please don't hesitate to reach out. We are always at your service.

February 07, 2017

nice people Nice people to deal with ,no pressure, very informed, understood what I could afford. They found the car I wanted even though it was 300 miles away. T More

by john555
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Fedorchuk, Steve Squillo, Steve Zeiter
Feb 08, 2017 -

Fair Oaks Ford responded

John, We're so glad that you had a great experience-you were a pleasure to work with! Thank you for coming in, and for taking the time to write a review. We appreciate it. Please don't hesitate to reach out if you have any questions about your new car. Give us a call or stop in-we are at your service. Looking forward to seeing you for your next purchase!

February 03, 2017

As Painless As Carmax, With A Better Price Was in the market for a new car for the family, and stopped in after seeing a low-mile Lincoln MKT online. Immediately after my request, Craig called More

by dk505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Steve Squillo
Feb 06, 2017 -

Fair Oaks Ford responded

Thank you so much for allowing us the opportunity to work with you-it was a pleasure! We're so glad that we were able to get you into the car you wanted with a fair trade-in value. We pride ourselves on being as fair as possible, and we appreciate the time you've taken to write a review about your experience. We wish you nothing but safety and enjoyment in your new ride, and look forward to seeing you soon for your next vehicle!

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