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Fair Oaks Ford

Naperville, IL

4.7
3,195 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,195 reviews

December 03, 2016

A pleasure It was a pleasure purchasing a vehicle from Fair Oaks Ford and salesman Dan Buzdugan. Dan was a gentleman throughout the purchase and was very helpful More

by Jo Cozzi
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Buzdugan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Squillo
Dec 05, 2016 -

Fair Oaks Ford responded

Jo, Thank you so much for coming in and entrusting us with your purchase! We also appreciate the time you've taken to write a review. It means a lot to us. We're glad you had an excellent experience with Dan. He is certainly the best of the best. We wish you many years of safety and enjoyment in your new ride. Should you have any questions, please don't hesitate to call or stop in. We're always at your service. Happy holidays!

December 02, 2016

Amazing Experience! I purchased my Ford Escape recently from Al and Steve and I couldn't be happier with the car, and equally as important, with the experience. I usua More

by Sarah Morris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Smith, Steve Zeiter
Dec 05, 2016 -

Fair Oaks Ford responded

Sarah, Thank you so much for the review, and for entrusting us with your new car purchase! We're so glad that Al and Steve were able to help get you into a great new vehicle. We wish you many years of safety and enjoyment in your new ride. Happy holidays!

December 01, 2016

Excellent Experience Our sales person was absolutely wonderful. She was patient and very thorough. We appreciate the great amount of time she spent with us. Excellent expe More

by gonzalez, melissa 1123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2016 -

Fair Oaks Ford responded

Melissa, We're so glad that you had a great experience with Pam--thank you so much for entrusting us with your new car purchase! We also appreciate your taking the time to write a review. We wish you many years of safety and enjoyment in your new vehicle, and if you have questions, please don't hesitate to reach out. We are at your service! Happy holidays!

November 30, 2016

Smoothest Car Buying Experience Ever I went for over 6 years without a car payment and my Crown Vic was literally falling apart so I went to Fair Oaks Ford and the staff was fantastic. No More

by adlarson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Brandon Caudill, Steve Squillo
Dec 02, 2016 -

Fair Oaks Ford responded

We're so glad that you made the trip out to come see us--thank you for entrusting us with your purchase! We also appreciate your taking the time to write a review. We love hearing from happy customers. We wish you many years of safety and enjoyment in your new ride. Happy holidays!

November 30, 2016

Very Satisfied We recently had a wonderful experience with Pam Hammersmith and the staff at Fair Oaks Ford. Our experience was positive and smooth from beginning to More

by katewoolard
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2016 -

Fair Oaks Ford responded

Kate, We're so glad that you had a great experience with us! Thank you for taking the time to write a review, we appreciate that more than you know. Please enjoy your new ride-we wish you many years of safety and enjoyment. Happy holidays!

November 30, 2016

Fantastic Experience (again) When I came to the United States as an Expat a few years ago everybody warned me that it will be almost impossible to lease or finance a decent car be More

by Dennis Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Bloom
Dec 02, 2016 -

Fair Oaks Ford responded

Dennis, We're thrilled that we were able to get you in a new car at a fair price. We specialize in the slightly more difficult than usual situations, so yours was nothing new to us. Thank you for entrusting us with your time and purchase, and thank you for your review. We hope you have a wonderful holiday and wish you many years of safety and enjoyment in your new vehicle!

November 29, 2016

Good Experience Gio Pina is a good sales consultant. There was no pressure and an understanding of our needs and wants. He was knowledgeable and was very responsive t More

by Director_cars
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gio Pina, Matt Kramer
Nov 29, 2016 -

Fair Oaks Ford responded

Thank you so much for coming to us for your purchase--and thank you for taking time to write a review. We appreciate both! We're glad you had an excellent experience, and we look forward to serving you in the future. We wish you the happiest of holidays and much enjoyment and safety in your new truck!

November 28, 2016

Great Experience Both Through Email and In Person I've dealt with Craig Holsman when leasing my last 2 automobiles. He provided competitive quotes each time and was considerate of my needs. He's ver More

by TJH1323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Steve Squillo
Nov 29, 2016 -

Fair Oaks Ford responded

We're thrilled that you had such a great experience--and that you've chosen to use us more than once. We appreciate your continued business! Thank you for taking the time to write a review. We work hard to be excellent to our customers, and it's always wonderful when that effort is noticed. We wish you the happiest of holidays, and many years of enjoyment and safety in your new vehicle!

November 27, 2016

Very Dissapointed!!! My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The win More

by NeverAgain
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
November 26, 2016

Great experience! I only dealt with Craig for a few minutes, but Gio spent a lot of time with both me and my husband. He was very well informed on all features of my n More

by KaAhearn
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Gio Pina
Nov 29, 2016 -

Fair Oaks Ford responded

We're so glad that you had a great experience here at Fair Oaks---thank you for taking the time to write a review! We appreciate your entrusting us with your new car purchase, and are thrilled that you're pleased. We wish you many years of safety and enjoyment in your new car. Should you have any further questions, please don't hesitate to call or come in. We're at your service. Happy holidays!

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