
Fair Oaks Ford
Naperville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,195 reviews

A pleasure It was a pleasure purchasing a vehicle from Fair Oaks Ford and salesman Dan Buzdugan. Dan was a gentleman throughout the purchase and was very helpful It was a pleasure purchasing a vehicle from Fair Oaks Ford and salesman Dan Buzdugan. Dan was a gentleman throughout the purchase and was very helpful and informative. In addition, Steve Squillo was very personable and efficient. I will definitely recommend the facility and personnel to my family and friends. Jo Cozzi More
Amazing Experience! I purchased my Ford Escape recently from Al and Steve and I couldn't be happier with the car, and equally as important, with the experience. I usua I purchased my Ford Escape recently from Al and Steve and I couldn't be happier with the car, and equally as important, with the experience. I usually dread walking into a car dealership - but they were efficient, responsive, helpful, amusing, and conscientious. I'm extremely happy and will (and do) recommend them to everyone I can! Thank you again, Al and Steve! More
Excellent Experience Our sales person was absolutely wonderful. She was patient and very thorough. We appreciate the great amount of time she spent with us. Excellent expe Our sales person was absolutely wonderful. She was patient and very thorough. We appreciate the great amount of time she spent with us. Excellent experience! More
Smoothest Car Buying Experience Ever I went for over 6 years without a car payment and my Crown Vic was literally falling apart so I went to Fair Oaks Ford and the staff was fantastic. No I went for over 6 years without a car payment and my Crown Vic was literally falling apart so I went to Fair Oaks Ford and the staff was fantastic. No one was pushy and Brandon was awesome. They put me at ease and put me in the car I wanted. They made the process painless and even though I have a car payment once again, it is a very low one and only for a short period of time. They even helped me pick out a very decent extended protection plan. There really isn't anything negative I can say about this place or its employees. It was an hour from my house but certainly worth the trip. More
Very Satisfied We recently had a wonderful experience with Pam Hammersmith and the staff at Fair Oaks Ford. Our experience was positive and smooth from beginning to We recently had a wonderful experience with Pam Hammersmith and the staff at Fair Oaks Ford. Our experience was positive and smooth from beginning to end for our recent lease. Pam anticipated our requests, provided insight based on her experience that helped us make a decision we were happy with, and made the closing process as easy as possible. You have our future business! More
Fantastic Experience (again) When I came to the United States as an Expat a few years ago everybody warned me that it will be almost impossible to lease or finance a decent car be When I came to the United States as an Expat a few years ago everybody warned me that it will be almost impossible to lease or finance a decent car because I won't have a credit score yet. At the time Fair Oaks (and specifically Jeremy Bloom) took good care of me and helped me out a lot. This year my current lease was coming to an end and I wanted to do my due diligence by also evaluating the offers from other dealers. What a waste of time and energy. After a few more than disturbing experiences with some of Ford's competitors I did what I should have done in the first place: I went back to Jeremy and got a great new car at more than fair conditions. More

Good Experience Gio Pina is a good sales consultant. There was no pressure and an understanding of our needs and wants. He was knowledgeable and was very responsive t Gio Pina is a good sales consultant. There was no pressure and an understanding of our needs and wants. He was knowledgeable and was very responsive to communicate from beginning to complete end of the transaction. More
Great Experience Both Through Email and In Person I've dealt with Craig Holsman when leasing my last 2 automobiles. He provided competitive quotes each time and was considerate of my needs. He's ver I've dealt with Craig Holsman when leasing my last 2 automobiles. He provided competitive quotes each time and was considerate of my needs. He's very customer service oriented and very responsive. He is not a salesman that is going to push unscrupulous tactics to get business. I've enjoyed working with him very much. Craig was unable to be in person the day I closed the deal so I worked with Pam Hammersmith. Pam was prepared, friendly, helpful and extremely great to work with in ensuring the previous lease was terminated to my satisfaction and the new lease properly put to bed. Pam is a real professional. Working through the finance stage with Steve was a pleasure as well. He did not employ any high pressure sales tactics for additional costs added to the lease process for me. More
Very Dissapointed!!! My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The win My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The winter of 2011 we noticed the heat on the drivers side was not blowing warm or hot air, in fact, it was cool air and with very little force. The passenger side would get hot and expel quite a force of nice heat. So we brought the vehicle to Fair Oaks and my husband mentioned that he felt a blend door wasn't working properly. They told us they saw nothing wrong but flushed the coolant for us. There did seem to be heat on the drivers side but still no real force of heat when I first got the vehicle back, Within a few days it got cold again. So we brought it back..they flushed it again saying nothing is wrong. The following winter started with the same problem and we brought the vehicle in again with the same complaint. Again, they flushed the coolant and it seemed to give me some heat on the drivers side. So... now the car is out of warranty and the exact same problem arises. We bring the vehicle in and they magically diagnose the problem!! They tell us the blend door actuator needs replacing and will cost us $450. My husband explains this is the same problem we have had since purchasing the vehicle and feels this should have been fixed properly when it was under warranty. Of course, we got nowhere with that. So he talked with the service director, Mark Benakovich, his response is, "You've never spent any money in our service department and you expect us to fix this for free?" Free?????? This is my second car I've bought there and both times I bought extended warranties!!!! That certainly was not free! How about all of our time being inconvenienced by bringing the vehicle back in for the same issue and not having heat in my car...you wasted my time repeatedly and left me with no vehicle each time. My husband does our oil changes and brakes himself...sorry you have been so inconvenienced by us for not having you do those services. My husband asked the service director, "How would you feel if this was your vehicle?" Mark Benakovich, service director responded, "Not my car, not my problem!" I think you have shammed us and have taken advantage of us!! We have friends who had similar experiences at Fair Oaks! We will take this further and will make sure our friends, family, employees and Facebook friends know how crooked you operate. We have already contacted Ford Corporate and lobbied a complaint. Next is BBB. You'll never receive another dime from us! More
Great experience! I only dealt with Craig for a few minutes, but Gio spent a lot of time with both me and my husband. He was very well informed on all features of my n I only dealt with Craig for a few minutes, but Gio spent a lot of time with both me and my husband. He was very well informed on all features of my new car and spent over 2 hours in the rain showing us how everything worked! I would highly recommend this dealership for buying a new car, they were very professional and gave us a great deal. More