Fair Oaks Ford

Review of purchse of 2016 Ford Fusion Had miles wrong on this sheet and I wonder if it affected the price of my used car? Waiting time was unusally long (said they were very busy with a lo Had miles wrong on this sheet and I wonder if it affected the price of my used car? Waiting time was unusally long (said they were very busy with a lot of customers) but I had good time watching tennis from the Olympics. More

No negotiations necessary I submitted a request online and even though they didn't have the exact car I wanted, they got it delivered from another dealership and for a good pri I submitted a request online and even though they didn't have the exact car I wanted, they got it delivered from another dealership and for a good price. I went to a lot of dealers and could eventually get a good price after a lot of back and forth, but Craig at Fair Oaks gave me the same price over email the first time. No pressure during the sales. But even better in my mind was the financial office. This tends to be the area where car buyers feel they got a good price and let their guard down and get pressured in to a bunch of add-ons. Not so here. They went through the different extended warranty options, I said I was not interested, and that was that. No attempt to upsale me on options I didn't want. More

Walked in not ready to buy. No pressure no hype. My wife and I walked in waiting for the pressure sale. Just the opposite occurred. Tim McCarthy was very helpful and answered all of our questions wit My wife and I walked in waiting for the pressure sale. Just the opposite occurred. Tim McCarthy was very helpful and answered all of our questions with honestly and no hype. Tim suggested various suggestion to fill our requirements. The experience more than met our expectations. We bought from Fair Oaks and would recommend it to our friends. Great buying experience. More

One of the most pleasurable auto purchase experiences in 54 EVERY person I encountered from start to finish was fantastic to work with! My wife and I had visited approximately 20 other auto dealers before makin EVERY person I encountered from start to finish was fantastic to work with! My wife and I had visited approximately 20 other auto dealers before making our decision to lease a new Lincoln MKX. The Sales Associate, Jeremy Bloom was extremely patient and considerate of us, our concerns and many questions. From the very start we were treated as though we and our business mattered to EVERY person we met and encountered. The Sales Manager and F & I person, Steve Zeiter was also very helpful, receptive and easy to work with! He was the only F & I manager to ever speak with us. There was no "let me talk to my manager" rhetoric or tedious waiting for an answer as we've all experienced and expect! Our salesman, JEREMY BLOOM allowed us to take the vehicle on a road test alone, on our own chosen route and in our own time. This allowed my wife and I both the opportunity to drive and discuss the vehicle and our experience with the staff at Fair Oaks. On a scale of 1-10, they've scored off the chart with us. Oh, I forgot to mention the Parts department. We purchased floor and cargo area mats yesterday. The young lady, Linda on the phone in Parts, the counter men and the cashier, Connie all afforded us the same pleasant attitude and smiles! Can't forget Bob Wojtan either. He was there to make certain that we had snacks and were well-hydrated! Thanks to every one of you for making this a super pleasurable experience! Thank you also to Jeremy Bloom yet again! More

Excellent This was the third car we have bought from Fair Oaks, and this was the best experience. It all went very well, and we got a great price, even better This was the third car we have bought from Fair Oaks, and this was the best experience. It all went very well, and we got a great price, even better than we thought, and we do all out homework beforehand. More

My 2017 Lincoln MKZ I worked with Dan Buzdugan on two different occasions. Dan was very accommodating and accessible. He listened to what we wanted, made it happen and I worked with Dan Buzdugan on two different occasions. Dan was very accommodating and accessible. He listened to what we wanted, made it happen and at a price we could agree on. More

Fun & No Hassle Everyone we encountered at Fair Oaks Ford in Naperville was friendly, helpful and knowledgable. It was obvious that the overall goal at this dealershi Everyone we encountered at Fair Oaks Ford in Naperville was friendly, helpful and knowledgable. It was obvious that the overall goal at this dealership is to make the customer experience as pleasant as possible. More

Upfront fair and competitive pricing with no high pressure Pricing was upfront and competitive without that usual back and forth games that dealers often play. I was not constantly hounded by followup phone c Pricing was upfront and competitive without that usual back and forth games that dealers often play. I was not constantly hounded by followup phone calls, yet they made sure I was taken care of. When it came to pricing I had already shopped around and researched so I knew what a fair price would be, and they were right in line with expectations. The delivery process was quick and easy and again without a bunch of high pressure sales for aftermarket products. They made me aware of my options and I did take advantage of some that I felt were good value, but they weren't pushy. I would definitely recommend Fair Oaks Ford to others and plan to deal with them again in the future. More

Quality Shoping Experience I purchased a new 2016 Explorer Sport from Craig Holsman and his son Ryan. Could not have asked for a more pleasant experience and have never had a g I purchased a new 2016 Explorer Sport from Craig Holsman and his son Ryan. Could not have asked for a more pleasant experience and have never had a group work as hard to get me the vehicle I wanted at a fair price. I was working with a dealer in St. Charles at the same time on a similar vehicle and the entire time I felt that I was nothing more than a quick sale and when I did not write a deposit check quickly they had no desire to work with me anymore. The entire process at Fair Oaks was very low pressure and I was always treated with respect. At one point my wife asked about a small option she liked but none of their vehicles had Craig changed gears and never even tried to sell us one of his vehicles in stock that didn't have it. Instead he went straight to work and ended up sending one of his team members to go out of state and get us a vehicle with all of the features we wanted. Top notch all the way. I will return to Fair Oaks Ford for service and my next vehicle purchase. More

Our best car buying experience ever! The entire dealership is amazing! We drove from the Quad Cities to work with Fair Oaks because of their pricing and because we met an amazing salespe The entire dealership is amazing! We drove from the Quad Cities to work with Fair Oaks because of their pricing and because we met an amazing salesperson, Dan Buzdugan. Dan has excellent knowledge of the Lincoln line and was available to us whenever we had questions. Our 2016 MKX was delivered on my Birthday and we picked it up two days later. Dan gave me a birthday surprise I will never forget, you can see from the photo that is attached. What a wonderful experience, we are still telling people about how well we were treated by Fair Oaks Ford-Lincoln. We would recommend this dealership to anyone who wants the best price and amazing service! More