Fair Oaks Ford

Great staff and an easy, straightforward purchase I purchased a 2016 C-Max Hybrid SEL over the weekend and am glad to say I had a great experience at Fair Oaks Ford. Craig is a pleasure to work with - I purchased a 2016 C-Max Hybrid SEL over the weekend and am glad to say I had a great experience at Fair Oaks Ford. Craig is a pleasure to work with - he is direct, efficient, and no nonsense. Ryan was absolutely outstanding to work with as well, and very down to earth, friendly, and professional. My trade-in and financing were easily processed, and I feel a got a fair price on my new vehicle. I visited Fair Oaks in 2011 at their old location and was not happy with the poor attitude or offers I got from the staff - at that time, it seemed I wasn't important enough to work with from the moment I walked in the door so I went to another Ford dealer. I'm not sure what has changed now in this new location, but the overall attitude was much improved and this time I was treated like a valued customer. I'm glad I gave them another chance. So far I'm loving my new hybrid! I'll definitely try out Fair Oaks when I need service and hope I'll be as impressed with that department as I was with the sales staff I worked with. Thanks Craig and Ryan! More

Excellent customer service, above and beyond. Purchased a vehicle from this dealershipdealership, over the weekend and was thoroughly impresse, not only by Pam, but every single individual that Purchased a vehicle from this dealershipdealership, over the weekend and was thoroughly impresse, not only by Pam, but every single individual that I interacted with. The whole process was prompt, efficient, and everything was handled in a timely manner. They really went above and beyond, to get exactly what I wanted, in my vehicle. I would highly recommend this dealership, as my experience was a phenomenal one. Pam was superb, was there at any time to answer any of my questions and concerns, as well as all the the rest of the staff. Thanks so much Fair Oak, for making my experience a great one!!!! More

New F 150 One of the best experiences buying a vehicle. Don did a great job working a deal. Great overall experience, would tell my friends to purchase a vehicl One of the best experiences buying a vehicle. Don did a great job working a deal. Great overall experience, would tell my friends to purchase a vehicle here. More

Good Experience! At the beginning of the process it seemed a little slow getting my truck that I wanted, the problem the truck was at another dealership so they had to At the beginning of the process it seemed a little slow getting my truck that I wanted, the problem the truck was at another dealership so they had to go get it, "In WI"! And to me they drag there feet a little bit. It was all good being at the end of the month, to get that sale however for a 45,000 dollar truck you would think! Anyway I did get the truck I wanted and I love it. After driving everything the Ford out drove everything, handling, response, the ride, the room hands down Ford did there homework. When picking up the truck they took the time walked you around to meet everyone "all the departments" made part of the team. My salesmen Craig Holsman, very nice and did search every where for the right truck, after market salesmen Bob Wojtan great as well. Got a nice package protection and it worked out to get my spray in liner I wanted, and wasn't even thinking I could get it from the dealership. More

Great new car buying experience I looked up Ford Escapes on the Internet, and Craig Holsman contacted me via email to see how he could help. I felt no pressure at all. He asked what I looked up Ford Escapes on the Internet, and Craig Holsman contacted me via email to see how he could help. I felt no pressure at all. He asked what I was looking for and I told him. We visited the showroom on a Saturday, and while there was one Escape that fit what I wanted, it was not a color I wanted. Craig assured us he could get me the color and options I wanted and checked online to find one. There was one in Indiana, and I got my beautiful 2016 Ford Escape in Sunset, and I could not be happier! The entire car buying experience was wonderful. Absolutely every employee was welcoming and so nice. We were very impressed. Jeff in the financial department made the signing of the papers so easy, and Brandon explained the electronics in my new car and he did a great job. Really appreciated the hard work and excellent service. More

Excellent Service I am very happy with my oil change and tire rotation from Fair Oaks Ford. Joe Mayer is helpful and knowledgeable. Fair price for the service and ext I am very happy with my oil change and tire rotation from Fair Oaks Ford. Joe Mayer is helpful and knowledgeable. Fair price for the service and extremely competent. More

Excellent experience Was a wonderful buying experience. Jeremy Bloom was friendly, informative, helpful and a pleasure to work with in purchasing a new vehicle. Would defi Was a wonderful buying experience. Jeremy Bloom was friendly, informative, helpful and a pleasure to work with in purchasing a new vehicle. Would definitely recommend Fair Oak to anyone interested in a Ford or Lincoln. More

Thank You! I have purchased many vehicles over the years. This is the best dealership I have had the pleasure to be involved with. Thank you to Dan Santoro, Ry I have purchased many vehicles over the years. This is the best dealership I have had the pleasure to be involved with. Thank you to Dan Santoro, Ryan Holsman and Craig Holsman. They are wonderful staff. They went above and beyond to be sure my needs were met and that I was completely satisfied. I bought a Raptor and I couldn't be more pleased. :o) Thank you so much!!!! More

Incredible Car Buying Experience I was recommended to Fair Oaks by two different members of my extended family. Having now become a customer myself, I can easily understand why they I was recommended to Fair Oaks by two different members of my extended family. Having now become a customer myself, I can easily understand why they took the time to make the recommendation! The team at Fair Oaks easily provided me with the best car buying experience I’ve ever had. Each and every person I interacted with was friendly and helpful. I had the pleasure of primarily working with Pam Hammersmith. She was knowledgeable and patient; she answered all of my questions and never once pushed me to make a rash decision. This dealership isn’t run on commission, and in my opinion, that makes all the difference. Pam wanted me to select a car that worked best for me. I was provided with the opportunity to test drive multiple vehicles. I was even encouraged to take one of their cars out to lunch! When the time came to pull the trigger, the staff worked together to compile a number of figures for me. The processing of financial paperwork by Jake Lambert was easy and efficient. Upon leaving in my new vehicle, Pam encouraged me to call her personal cell should I have any questions about acclimating to the new technology in my car. There is a reason that Fair Oaks doesn’t inundate us with radio or television ads--it simply isn’t necessary. Their customer service speaks for itself. I will certainly be a repeat customer and intend to recommend Fair Oaks to my friends and family. Thank you for a great experience and a wonderful new vehicle! More

best ford dealer and repair service around.!!! I not only had a fantastic experience buying my car here 4 years ago, but I will never take it to another service shop other than Fair Oaks Ford again I not only had a fantastic experience buying my car here 4 years ago, but I will never take it to another service shop other than Fair Oaks Ford again! They are super friendly and were able to diagnose a problem that another Ford dealer missed.I could not be happier with the whole experience. I live in Tinley Park and it is worth the drive to not only purchase but service a car there. Anthony in service was fantastic and John Kranjovich is one of the most honest genuine GMs around!!! More