Fair Oaks Ford

Great Experience We recently purchased a Ford Escape from Bob at Fair Oaks Ford. The service we received was very professional. Would highly recommend Fair Oaks to an We recently purchased a Ford Escape from Bob at Fair Oaks Ford. The service we received was very professional. Would highly recommend Fair Oaks to anyone. More

"Awsome Service and Great Experience" I recently purchased a Ford Explorer from Fair Oaks Ford and couldn't ask for anything better. The sales service was professional, informative, and ex I recently purchased a Ford Explorer from Fair Oaks Ford and couldn't ask for anything better. The sales service was professional, informative, and exceeded my expectations. They went out of there way to accomodate me in every which way they could. Thank you very much for a great experience. More

smooth and easy sale I bought a Lincoln MKZ last week, and the whole process was very easy. The whole team was non pushy and got to know me besides just buying a car. Ever I bought a Lincoln MKZ last week, and the whole process was very easy. The whole team was non pushy and got to know me besides just buying a car. Everything was laid out well and explained to me the whole way. More

Excellent sales/service staff at Fair Oaks Ford of Napervill I recently leased a Ford Explorer from Fair Oaks and the salesperson was very informative and not pushy. We made a fair deal on a specific showroom m I recently leased a Ford Explorer from Fair Oaks and the salesperson was very informative and not pushy. We made a fair deal on a specific showroom model I wanted. I stopped bu unannounced a week or so later for to have them look at a couple of post purchase issues, and the service staff got me in immediately and fixed in about 15 minutes as I waited. More

Great Experience Working with Serafin and Jeff to purchase my vehicle was pleasure. The professionalism of both exceeded my expectations and I will definitely return t Working with Serafin and Jeff to purchase my vehicle was pleasure. The professionalism of both exceeded my expectations and I will definitely return to purchase future vehicles from them. More

Great staff and an easy, straightforward purchase I purchased a 2016 C-Max Hybrid SEL over the weekend and am glad to say I had a great experience at Fair Oaks Ford. Craig is a pleasure to work with - I purchased a 2016 C-Max Hybrid SEL over the weekend and am glad to say I had a great experience at Fair Oaks Ford. Craig is a pleasure to work with - he is direct, efficient, and no nonsense. Ryan was absolutely outstanding to work with as well, and very down to earth, friendly, and professional. My trade-in and financing were easily processed, and I feel a got a fair price on my new vehicle. I visited Fair Oaks in 2011 at their old location and was not happy with the poor attitude or offers I got from the staff - at that time, it seemed I wasn't important enough to work with from the moment I walked in the door so I went to another Ford dealer. I'm not sure what has changed now in this new location, but the overall attitude was much improved and this time I was treated like a valued customer. I'm glad I gave them another chance. So far I'm loving my new hybrid! I'll definitely try out Fair Oaks when I need service and hope I'll be as impressed with that department as I was with the sales staff I worked with. Thanks Craig and Ryan! More

Excellent customer service, above and beyond. Purchased a vehicle from this dealershipdealership, over the weekend and was thoroughly impresse, not only by Pam, but every single individual that Purchased a vehicle from this dealershipdealership, over the weekend and was thoroughly impresse, not only by Pam, but every single individual that I interacted with. The whole process was prompt, efficient, and everything was handled in a timely manner. They really went above and beyond, to get exactly what I wanted, in my vehicle. I would highly recommend this dealership, as my experience was a phenomenal one. Pam was superb, was there at any time to answer any of my questions and concerns, as well as all the the rest of the staff. Thanks so much Fair Oak, for making my experience a great one!!!! More

New F 150 One of the best experiences buying a vehicle. Don did a great job working a deal. Great overall experience, would tell my friends to purchase a vehicl One of the best experiences buying a vehicle. Don did a great job working a deal. Great overall experience, would tell my friends to purchase a vehicle here. More

Good Experience! At the beginning of the process it seemed a little slow getting my truck that I wanted, the problem the truck was at another dealership so they had to At the beginning of the process it seemed a little slow getting my truck that I wanted, the problem the truck was at another dealership so they had to go get it, "In WI"! And to me they drag there feet a little bit. It was all good being at the end of the month, to get that sale however for a 45,000 dollar truck you would think! Anyway I did get the truck I wanted and I love it. After driving everything the Ford out drove everything, handling, response, the ride, the room hands down Ford did there homework. When picking up the truck they took the time walked you around to meet everyone "all the departments" made part of the team. My salesmen Craig Holsman, very nice and did search every where for the right truck, after market salesmen Bob Wojtan great as well. Got a nice package protection and it worked out to get my spray in liner I wanted, and wasn't even thinking I could get it from the dealership. More

Great new car buying experience I looked up Ford Escapes on the Internet, and Craig Holsman contacted me via email to see how he could help. I felt no pressure at all. He asked what I looked up Ford Escapes on the Internet, and Craig Holsman contacted me via email to see how he could help. I felt no pressure at all. He asked what I was looking for and I told him. We visited the showroom on a Saturday, and while there was one Escape that fit what I wanted, it was not a color I wanted. Craig assured us he could get me the color and options I wanted and checked online to find one. There was one in Indiana, and I got my beautiful 2016 Ford Escape in Sunset, and I could not be happier! The entire car buying experience was wonderful. Absolutely every employee was welcoming and so nice. We were very impressed. Jeff in the financial department made the signing of the papers so easy, and Brandon explained the electronics in my new car and he did a great job. Really appreciated the hard work and excellent service. More