Fair Oaks Ford

Satisfied Again!! I have taken my two Ford vehicles to this dealership for service over 12 years. One of my current vehicles was purchased at this dealership. The serv I have taken my two Ford vehicles to this dealership for service over 12 years. One of my current vehicles was purchased at this dealership. The service department has always taken excellent care of my vehicles making sure everything is up to date. They keep me informed as to the condition of mechanical issues to keep an eye on for future servicing. Never push the "has to be done now factor". Highly recommend the service team at Fair Oaks! More

"Great dealership" Everyone was extremely kind and helpful. I was very nervous going into the process, but all those that helped me made me feel comfortable and relaxed. Everyone was extremely kind and helpful. I was very nervous going into the process, but all those that helped me made me feel comfortable and relaxed. I would recommend this dealership to anyone. They treat you like family. More

New car purchase My experience was fast, simple and fair. I set a target price for my vehicle, at the low end of expected, and they beat the price. Less than two hours My experience was fast, simple and fair. I set a target price for my vehicle, at the low end of expected, and they beat the price. Less than two hours from test drive to drive home. Very satisfied. More

Great dealership Had a great experience purchasing my new Ford Escape. Serafin and Bob Wojtan were extremely helpful and worked with me. I had to bring my 4 month old Had a great experience purchasing my new Ford Escape. Serafin and Bob Wojtan were extremely helpful and worked with me. I had to bring my 4 month old so I was dreading the long car shopping experience I have had in the past. However, that was not the case this time. I would recommend anyone around the area to stop on in to this dealership. You won't be disappointed! More

Excellent costumer service! Purchased our new Veheicle last night. Fantastic help from Jake, Karl and Robert. Best experience we have ever had when purchasing a new vehicle. Ab Purchased our new Veheicle last night. Fantastic help from Jake, Karl and Robert. Best experience we have ever had when purchasing a new vehicle. Absolutely go to Fair Oaks Ford- Lincoln and see what they have to offer. You will not be sorry! More

Buying our first Lincoln Josh Smyth was a very knowledgeable salesman . we appreciated that he kept the process moving, so we did not feel like we were there all day. Josh Smyth was a very knowledgeable salesman . we appreciated that he kept the process moving, so we did not feel like we were there all day. More

Service experience Excellent and amazing experience. I walked in without an appointment, as another Ford dealership had let me down despite having and appointment. To cu Excellent and amazing experience. I walked in without an appointment, as another Ford dealership had let me down despite having and appointment. To cut story short, they accommodated me walk0in on a Saturday.... excellent and courteous staff. Was told one hour, out and 45 minutes. Very comfortable waiting room. I am Sold with their staff. I will service my vehicle here even if I have to drive extra miles. More

Nice place! This facility is spotless. I was promptly greeted when I pulled up by Wayne. The waiting area is pretty comfortable with ample seating, free Wi-Fi, co This facility is spotless. I was promptly greeted when I pulled up by Wayne. The waiting area is pretty comfortable with ample seating, free Wi-Fi, computers, a mobile charging station, tv, magazines and newspapers. There's even a small separate play area for kids. Complimentary snacks and water, as well! Scheduled maintenance was done in just over an hour. The car was returned spotless. More

Craig was fantastic When it came time to indulge in a lifelong desire to own a Mustang, I started my search at the nearest Ford dealers to my home in Elmhurst. I went to When it came time to indulge in a lifelong desire to own a Mustang, I started my search at the nearest Ford dealers to my home in Elmhurst. I went to the Roesch and then Rizza dealerships and both times left with my unopened checkbook in hand as they tried to pull fairly blatant bait-and-switch tactics. I don't take kindly to my time being wasted, so strongly recommend against the aforementioned dealers. Enter Fair Oaks near Naperville, to whom I was referred by the Costco auto program. I worked with Craig Holsman, who was exactly what you'd want in a salesman...fair, honest, and not pushy. I went in on a busy Saturday and was able to test drive the car I was interested in without being babysat or pressured. Craig then helped me source the exact specs (color, etc.) at a very good price. A few days later I had my dream car, and the follow-up by Craig and Ford has been great as well. All in all, extremely well worth the extra distance and very deserving of five stars. I've driven Volvos for years as a "main" car and the way Fair Oaks treated me and my wife opened our eyes to the possibility of Fords in the future as well. More

Such a nice staff I took my husbands car in to have an oil change and John came to let me know that we also had a recall on the vehicle and that they had just received I took my husbands car in to have an oil change and John came to let me know that we also had a recall on the vehicle and that they had just received the parts and could take of it at the same time. Thank you so much for making this such an easy process More