Fair Oaks Ford

Buying experience and service The buying experience was pretty easy. We were in and out in approx 2.5 hrs from walking in, test driving and getting approval for financing. Service The buying experience was pretty easy. We were in and out in approx 2.5 hrs from walking in, test driving and getting approval for financing. Service has been great. They even have fruits/snacks and coffee available for guests as well as a designated playroom. I only wish Service was open after 6 pm to make it easier for someone who works later like me. I gave it a four for that reason. Otherwise, it would've been a five More

Oil Change I have utilized Fair Oaks Ford to service my automobiles for approximately 15 years. The service managers are all very friendly and go out of their w I have utilized Fair Oaks Ford to service my automobiles for approximately 15 years. The service managers are all very friendly and go out of their way to make sure your experience is positive. They only recommend what truly needs to be done and perform the services in a timely manner at a decent price. They accurately diagnose the problem and fix the issue on the first pass. I have never had to return to the dealership to fix a problem twice. This location is quite an upgrade from their old location on Naperville and Ogden road. The facility is modern, upscale and very clean. They are always well stocked with free amenities, i.e., bottled water, coffee, fruit and snacks. The waiting room is very comfortable. I would recommend utilizing this facility for all of your Ford/Lincoln needs. It's always been a positive experience. More

Convienant I like this location. I had an oil change and tire rotation. Although the wait was a little bit, there was much entertainment in the waiting room. The I like this location. I had an oil change and tire rotation. Although the wait was a little bit, there was much entertainment in the waiting room. There are computers, magazines, TV's, a kid room, cookies, fruit, coffee, and water bar. It's very family-friendly and I don't mind bringing my kids. More

Care and Concern As a contentious car buyer I went in with research and had my choices down to just two models. Craig listened to not only my researched ideas but also As a contentious car buyer I went in with research and had my choices down to just two models. Craig listened to not only my researched ideas but also my reasons for making those plans, he walked me though the reality of what I had been looking at online and was very knowledgeable about the pros and cons of each model I brought up. He did not make me feel like it was inconvenient to test drive a car but really a need to feel and make the right choice. Once I had picked a car Robert and Jeff did a wonderful job helping me understand the packages offered and the warranties. They made the finance and aftermarket understandable and patiently answered my questions. And as I got ready to drive off with my new car Serafin graciously helped me understand the bells, whistles, and tech that was included. Each one went above and beyond to make me feel comfortable and cared for. Thank you each! More

Service Excellent service and courteous service. Have always experienced great service. Service writer was Dave Wargo, could not have been nicer. Great compa Excellent service and courteous service. Have always experienced great service. Service writer was Dave Wargo, could not have been nicer. Great company to deal with. More

New Car Purchase I had a wonderful experience when purchasing my new MKX from Fair Oaks. Paul and Craig made a great team to assist me in making the purchase, even fi I had a wonderful experience when purchasing my new MKX from Fair Oaks. Paul and Craig made a great team to assist me in making the purchase, even finding a rebate through my insurance company I wasn't aware of. Everything was quick and smooth. I highly recommend going to see either of these gentlemen for your next purchase. More

2010 Ford Ranger Action is stronger than words. Simply put, was treated properly from drop-off to pick-up. Would gladly return for more service if needed. Highly an Action is stronger than words. Simply put, was treated properly from drop-off to pick-up. Would gladly return for more service if needed. Highly and Strongly recommended... More

Extremely easy to work with, trustworthy. We have been using Fair Oaks Ford service for about 3 yrs for our 2007 Focus and 2000 Windstar. Because of the age of the minivan we have been in 4-5 We have been using Fair Oaks Ford service for about 3 yrs for our 2007 Focus and 2000 Windstar. Because of the age of the minivan we have been in 4-5 times for major service and several more times for routine maintenance. I am always impressed by their professionalism and fair play. Having been disappointed over the years and feeling taken advantage of by other dealers I have never had that sense at Fair Oaks. They have always finished the job for the amount estimated, and several times lower, have been open to negotiation a bit, and always completed the work in the promised time frame. The waiting room is very neat and professional with work spaces, and snacks. To be frank, I actually don't stress out about going there, and either does my wife. We usualy ask for Dave Wargo. Wayne does the actual work on the car, and does great work. So why then only 4 stars? Well you have to leave them something to strive to reach, and price can always be 20% (5th star) lower. More

SuperDealership Always found a knowledgeable Sales, Parts and Service Department representative. Great, helpful, people. Our family has bought several cars from t Always found a knowledgeable Sales, Parts and Service Department representative. Great, helpful, people. Our family has bought several cars from them over the years. We have recommended them to friends, family and many others. More

Karl is good Manager - Whenever I visit this place he is always there for my every answer I visit this place for last 2 years - nice service love it- Whenever I visit this place he is always there for my every answer I visit this place for last 2 years - nice service love it- More