Fair Oaks Ford

As always, very professional, courteous, helpful,. I am always pleased when my car is serviced at Fair Oaks. I believe I get "Fair" treatment.Joe, is very efficient and treats :us", my car and me, as i I am always pleased when my car is serviced at Fair Oaks. I believe I get "Fair" treatment.Joe, is very efficient and treats :us", my car and me, as if we are the #1 priority. The service is good, all problems dealt with on a timely basis. Many services are performed as a courtesy to the customer without additional charges. I TRUST the service department at Fair Oaks. More

Easy solution! Being new to the US, we were in search of an easy solution to our then carless scenario. Our first contact with Ford Lincoln was with Kevin Faucher Being new to the US, we were in search of an easy solution to our then carless scenario. Our first contact with Ford Lincoln was with Kevin Faucher who seamlessly took us through our lease purchase. He was quick to provide a quote and efficient at managing the paperwork in order set up the deal. We truly felt he was 'on the ball' and would recommend him to others. We have been very happy with our new Ford and feel the price to lease was unbeatable! More

Great and Friendly Service I have had many cars and have had dealings with many dealerships. With Fair Oak Ford I have had the best experience. Great service that is well done I have had many cars and have had dealings with many dealerships. With Fair Oak Ford I have had the best experience. Great service that is well done in a very timely manner. I have recommended them to my friends and family. Thank you! More

The Best Service We have owned Ford cars as long as we have had cars. One of the advantages of servicing our cars at the dealership is there complete knowledge of our We have owned Ford cars as long as we have had cars. One of the advantages of servicing our cars at the dealership is there complete knowledge of our make and excellent quality of service. We always feel we have received the best care for each service and for the lifetime of the car. The service advisers at Fair Oaks Ford are always, friendly and eager to assist us with any issue. Over our thirty years of our car ownership in the Naperville area we have received individual attention with clear explanations of services and prices as well as timely and proficient work. Joe Mayer has often been our adviser and I can recommend his assistance as professional, friendly and efficient. More

Customer service personified! I walked in just "looking" and left with a beautiful Ford Edge, loaded with everything I needed. Pam Hammersmith was very honest, knowledgable and h I walked in just "looking" and left with a beautiful Ford Edge, loaded with everything I needed. Pam Hammersmith was very honest, knowledgable and helped put me in the vehicle I hoped for at the payment I needed! More

AN OUTSTANDING DEALERSHIP AND STAFF. Let me share my new car buying experience with you. We needed a car so we started our search looking at many different models until we decided upon a Let me share my new car buying experience with you. We needed a car so we started our search looking at many different models until we decided upon a Ford Fusion. We looked at Honda’s since I already own one. We also looked at Toyota because my daughter suggested we look at them. We also looked at Chevy and Chryslers. The main reason we picked a Fusion is because it meet all of my wife’s requirements and we all know a happy wife is a happy life. We then visited numerous Ford dealerships. Our car and dealership hunt finally ended when we visited the Fair Oaks Ford & Lincoln dealership in Naperville Illinois. This dealership far exceeded our expectations for Customer Service, Professionalism, Cleanliness, Salesmanship and Price. The sales staff was extremely knowledgeable and friendly and I especially want to thank Pam Hammersmith our salesperson for all she did for us to make our purchase a pleasant experience by eliminating most of the stress out of car buying. Both the Customer Service Manager Robert Wojtan and the General Sales Manager John Krajnovich went out of their way to help us with all of the available car accessories and additional new car options. Jeff Gose of the Finance Department thoroughly explained all of the available car warranties and loan options to our total satisfaction and understanding. The entire staffs including the cashier and the service reps that I had the pleasure of talking to during my exploration of the dealership were all extremely helpful and friendly. If you want a pleasant car buying experience I highly recommend the Fair Oaks Ford and Lincoln Dealership for all of your car needs. I would personally rate this a five star dealership and I hope they keep up the great work for many years to come. From one of their happiest and most satisfied and newest customers I want to thank all of the Fair Oaks staff that my wife and I had the pleasure of meeting and dealing with during our new car search for being extremely patient, helpful and friendly. Sincerely, David and Valerie Brockmann. More

AWESOME They are Awesome and took care of everything for us - They made the entire car purchasing process very easy and were very flexible working with us on They are Awesome and took care of everything for us - They made the entire car purchasing process very easy and were very flexible working with us on every detail - Thank you More

I'll be back! A week before I went to another auto repair facility for an oil change and was told my brakes needed service (and was quoted a price). Thought I'd A week before I went to another auto repair facility for an oil change and was told my brakes needed service (and was quoted a price). Thought I'd give Fair Oaks Ford in Naperville a try and was helped by Joe Mayer. He was fast, friendly and they were very fairly priced (even a bit less than the other place). An added bonus was an exceptional customer service waiting area......complimentary wifi, coffee, cookies, etc. Couldn't of been nicer. I'll be back! More

Outstanding Customer Service The quality of the service department at Fair Oaks Ford Lincoln far exceeds that of any other dealer service department that I have ever been to in th The quality of the service department at Fair Oaks Ford Lincoln far exceeds that of any other dealer service department that I have ever been to in the forty five years that I have been purchasing new vehicles. More

received a good deal on a new Focus We test drove a fusion , a focus and a c-max. Josh explained the features on each model. this helped us to decide on which model to buy. I worked wit We test drove a fusion , a focus and a c-max. Josh explained the features on each model. this helped us to decide on which model to buy. I worked with both Craig and Josh to come to a good deal with all the rebates and discounts with out a lot of arm twisting. At the delivery Josh explained all the electronics, and he will help us in the future with any other questions. It was a pleasant sales experience with all that were involved. More