Fair Oaks Ford

Straightforward negotiation and they beat the Costco price by $400. No high pressure tactics to buy add-ons. We were in and out with our new car in about 2 hours. One of the best buying experiences I price by $400. No high pressure tactics to buy add-ons. We were in and out with our new car in about 2 hours. One of the best buying experiences I've had with a new car in a long time. More

I have been driving a Ford 2001 Econoline for the past 13 years. It lasted because of the excellent service and honest, straight forward advise I received from Fair Oaks Ford/Lincoln service department. One years. It lasted because of the excellent service and honest, straight forward advise I received from Fair Oaks Ford/Lincoln service department. One of the best service person I have ever worked with was a gentlemen by the name of Wayne Miller. His straight forward, honest and friendly approach kept me coming back knowing I was getting the best service possible. When he told me that the Van was starting to have serious problems, I new I had to start looking for a new car that would fit our family of 6 (and 3 dogs). In the past, I have bought several cars from Pam Hammersmith at Fair Oaks. She is extremely knowledgeable about Ford and Lincoln products. She is personable, no pressure, honest and spent several hours with me making sure I new everything about the cars I was looking at. Even though I have had a great relationship with Fair Oaks Ford/Lincoln, I owed it to myself to look at other dealerships. I looked at Audi, BMW, Lexus, Acura, Mazda, Buick, GMC, Cadillac and other Ford Dealerships. Since I am 6'-4", it is a challenge finding cars that are comfortable and roomy for others when I have my seat all the way back. After test driving and ruling out a number of choices, it was between Ford/Lincoln and Cadillac. Cadillac was the only other dealership that actually gave me the time of day and no pressure. I saved Ford for last. Cadillac was very tempting but I would have to make sacrifices. I went back to Fair Oaks Ford/Lincoln. Pam's service, knowledge and the willingness to make sure I explored all choices was far more superior compared to all other dealerships I visited. She went so far as to make sure I test drove all cars I was interested in and comparing the measurements between cars to make sure I had the most room! Also, Wayne Miller kept checking with me to answer any questions I might have on the car's performance and repair record. He also told me what car engines I should stay away from that had a few issues with in the past year. I have never had that level of service before. After all the reading, test driving and the research on line, my wife and I decided on the 2014 Ford Flex. Since Fair Oaks did not have the vehicle I was looking for, they found it and had it back at their dealership within a day even though it was in another state, several hours away. Unfortunately my family and I were leaving the next day for a long weekend and could not pick up the car till after Christmas. Pam called me to even say she was sorry not to have the car in time for our trip. Could you believe that! It only took them a day to get and she was calling me to say she was sorry! That personable touch reinforced that I made the right decision to buy it from Fair Oaks Ford. The service didn't stop there. I then received calls and texts from Robert Wojtan to let me know the progress they were making with the extras I wanted that the dealership was suppling. Even though he was off, Robert still kept in touch with me. That goes above and beyond the call. When we came in to pick up the car the day after Christmas, it was ready to go. Everyone was very hospitable, caring and thoughtful. Even Wayne Miller came over to make sure I was satisfied. Usually I do not write reviews, although, I wanted to make sure everyone new about the experience we had at Fair Oaks Ford/Lincoln. Thank you to all that helped us there and I am sure anyone reading this would be doing a disservice to themselves if you do not consider stopping by Fair Oaks for the best service possible. More

I stopped by Fair Oaks to inquire about a new work van, Rod Foertsch had to search other dealer's inventory since the options I was looking for were not available. Rod was able to find what I was looking f Rod Foertsch had to search other dealer's inventory since the options I was looking for were not available. Rod was able to find what I was looking for and with in the next couple of days. Rod and the friendlily staff helped with the paper work. The whole process was very smooth, I would highly recommend Fair Oaks Ford. More

I have bought three cars from this dealership. They were very helpful and the price was great. The clincher is the service department. You can buy the same car anywhere, but their service department is th very helpful and the price was great. The clincher is the service department. You can buy the same car anywhere, but their service department is the best I've ever had to deal with. More

From the moment we met Craig Holsman, we knew that Fair Oaks Ford was the place for us to purchase a new car. He worked tirelessly on helping us find the right car for the right price. If something seem Oaks Ford was the place for us to purchase a new car. He worked tirelessly on helping us find the right car for the right price. If something seemed to go amiss, he always found a way to resolve it. I had been a loyal Ford owner until we had a bad experience with a service manager at a different dealership. Our experience with Craig has made us loyal Ford customers again. We thoroughly enjoyed our experience with him and look forward to more in the future. I was completely satisfied with Craig during every aspects of the sale. More

We had a very good experience with Fair Oaks Ford back in 2009 with Clint Schreiber who was the Internet manager at the time. We bought a 2009 F-150 we had researched online and he gave us a great price . So 2009 with Clint Schreiber who was the Internet manager at the time. We bought a 2009 F-150 we had researched online and he gave us a great price . So when my husband was looking for a new 2014 Ford Mustang we turned to the internet and Fair Oaks Ford. We found one he liked and worked with Craig Holsman the internet manager now. He gave us a good price on the mustang and a great price on our trade in of the Ford F-150. He was very nice and easy to work with. He had another customer waiting for him as we were just finishing up the paperwork so he had Serafin Castelan help us with that. He was also very nice and helpful putting the plates on the mustang and showing us where the owners manual was hidden in the car! We were very pleased with them all and would gladly recommend this dealership to friends and family! More

Always friendly and knowledgeable. Didn't have an appointment and they serviced my car right away. Vehicle was returned serviced and washed. Great service and Sales departments. appointment and they serviced my car right away. Vehicle was returned serviced and washed. Great service and Sales departments. More

My husband I enjoyed with Rod. He was very knowledgeable about the car we were interested in. Also the people we had to deal with was so friendly and couldn't help us enough with our paper work. We were the about the car we were interested in. Also the people we had to deal with was so friendly and couldn't help us enough with our paper work. We were there for some length of time and they did everything in their power to make us as comfortable as possible. It was such a nice bunch of Men working there. I would definitely recommend this dealership to service or to buy a car. As far as my salesman Rod I couldn't have asked for a nicer man to help us buy our car. We are so happy with our purchase and are enjoying our car very much. Thank you again for having such nice saleman to work with. More

I purchased a Ford Fusion last Saturday from Fair Oaks I purchased a Ford Fusion last Saturday from Fair Oaks Ford. The staff is terrific. They are very friendly and helpful. I did not feel rushed I purchased a Ford Fusion last Saturday from Fair Oaks Ford. The staff is terrific. They are very friendly and helpful. I did not feel rushed or pressured. The facility is clean and actually, quite classy. My daughter and I were offered snacks and drinks. The waiting area is very comfortable and has a large flat screen tv and a fireplace. Best of all, I love my new car. More

I had a great experience with this dealership. No haggling. Fast service. Knowledgable and respectful staff. They made it comfortable and easy to make a purchase. haggling. Fast service. Knowledgable and respectful staff. They made it comfortable and easy to make a purchase. More