Fair Oaks Ford

Fair Oaks Ford was one of several dealerships I contacted while shopping for an Escape. Craig had given me the best price initially - my only hesitation was a rather low offer for my old trade-in. However, while shopping for an Escape. Craig had given me the best price initially - my only hesitation was a rather low offer for my old trade-in. However, after some negotiation (and a better trade offer from another dealer) we came to what I thought was a fair price for both the trade-in and the Escape. I wanted an Escape in deep impact metallic blue which is apparently not that popular. Craig did a great job locating exactly what I wanted. The process of picking up the car was handled by Serafin and was smooth and professional. We got my phone hooked up with the Sync system and even made a test call. He went over all of the features and helped make me feel comfortable in my new car. They offered me additional warranties and body protection products, but did not put excessive pressure on me to buy. Overall, the experience was not painful at all (that's a rave from me - I hate shopping for cars) and I never felt pressured at any step of the process. They even filled the tank prior to delivery! I'd definitely buy from Fair Oaks again. More

Steve Trudnos was great to work with, his attention to detail and customer service skills made it enjoyable to purchase a new car. Thanks Steve and Bob! detail and customer service skills made it enjoyable to purchase a new car. Thanks Steve and Bob! More

Craig and the other sales help at Fair Oaks made buying a car for my daughter a great experience. No haggle on price. We were ready to look for a used car and Craig helped us see it was more cost effective t car for my daughter a great experience. No haggle on price. We were ready to look for a used car and Craig helped us see it was more cost effective to purchase "new". My daughter loves her Ford, Focus and all the fantastic bells and whistles that come with the standard package. Brandon went out of his way to help my daughter find a way to produce proof of graduation from college, syncing her phone to the blue tooth as well as showing her how to operate all the other accessories. We will definitely consider coming back to Fair Oaks Ford when we are in the market for another new car. More

Great overall experience and fantastic selection of different models with different options/colors! Very friendly and helpful staff and they were honest and open. This is my first Ford, but it won't different models with different options/colors! Very friendly and helpful staff and they were honest and open. This is my first Ford, but it won't be my last! More

Craig Holsman went above and beyond in his attempt to locate an Explorer for us with the options and in the color we wanted. After a car we had selected from another dealer and put a deposit on a Saturd locate an Explorer for us with the options and in the color we wanted. After a car we had selected from another dealer and put a deposit on a Saturday ended up being sold that same day before Craig could finalize the transfer, he worked hard to locate another, but with supply limited and our desire to have our preferred color the outcome was in doubt. Craig not willing to give up went to his boss and came back with a very good offer for us to get into a Explorer they had in-stock that we previously had passed on given the price. In the end we could not be happier with the deal we got and the great Explorer in our preferred color we now own. More

The sales team at Fair Oaks was great, Ruben answered all my questions in a professional way and made me feel he was very concerned with my needs and wants. It was a pleasure dealing with Ruben and I will t my questions in a professional way and made me feel he was very concerned with my needs and wants. It was a pleasure dealing with Ruben and I will tell all my friends if they want to buy a car the best place to go for a great deal with knowledgeable sales people is Fair Oaks. More

I knew I wanted the new Ford Escape SEL, with 302a package. They had the Kodiak brown with tan leather interior. From the minute I walked in, they were warm and friendly. There were no high pressure package. They had the Kodiak brown with tan leather interior. From the minute I walked in, they were warm and friendly. There were no high pressure tactics. The deal we struck was fair and reasonable, I would return for my next vehicle to this dealership. More

Overall it was a great experience. I was in and out in less than three hours. Serafin answered all of my question, Bob was quick with the protector package demo (which I got today), and Doug made the pape less than three hours. Serafin answered all of my question, Bob was quick with the protector package demo (which I got today), and Doug made the paperwork process go pretty quick too. I am very happy with my leased Escape and I would recommend this dealer to anyone interested in a Ford. More

Both of these people went out of there way to help me find the car I wanted.They were knowledgeable, friendly,and helpful. I would recommend them to anyone. find the car I wanted.They were knowledgeable, friendly,and helpful. I would recommend them to anyone. More

The sales people were very courteous and informative. The pricing on the vehicle was great and we were treated fairly. I would recommend this dealership to a friend looking for a new automobile purchase The pricing on the vehicle was great and we were treated fairly. I would recommend this dealership to a friend looking for a new automobile purchase. The salesmen were very amiable and friendly at the first which helps in deciding on which vehicle to purchase. More