Fair Oaks Ford

Friendly and helpful staff that was very attentive. Staff made arrangements to have vehicle ready and waiting for my test drive. I was checked on throughout the process as I waited. Staff made arrangements to have vehicle ready and waiting for my test drive. I was checked on throughout the process as I waited. More

I have worked with many dealerships in the past and have NEVER walked away with a memory of a good experience - until now. Working with Craig via email and Jeremy in person was truly a pleasure and I will NEVER walked away with a memory of a good experience - until now. Working with Craig via email and Jeremy in person was truly a pleasure and I will never have to shop another dealership again. The price I paid for my 2013 Ford Fusion was more than fair, as well as the amount they gave me for my trade in. The positive reviews you read on this site are TRUE! Jeremy has a great sense of humor, a great deal of knowledge about the vehicle and great customer service skills. Fair Oaks has won my loyalty from this point on. True. More

Excellent service and knowledge of the car. Serafin explained everything to me. Craig took extra time and found me exactly what I wanted. Great Job! explained everything to me. Craig took extra time and found me exactly what I wanted. Great Job! More

Very shortly after we went to the AAA website and clicked on your dealer and another one we got a reply from both. Craig followed up with an immediate phone call. The other dealer never called us. Over th on your dealer and another one we got a reply from both. Craig followed up with an immediate phone call. The other dealer never called us. Over the next several days we both emailed and talked with Craig many times in order to get the Ford Edge Limited that met our needs and desires. We appreciated all his efforts in serving us. We will get our oil changes and maintenance at your dealership as a result of the excellent customer service from Craig. Paul Litwicki was also very helpful the day we picked up our new car and we appreciated all he did for us as well. More

Was traveling through Naperville, IL, (Jan 2013) when I experienced engine problems on my Ford. Went to the Fair Oaks Ford-Lincoln Dealer Service Department during posted service hours and was told they d experienced engine problems on my Ford. Went to the Fair Oaks Ford-Lincoln Dealer Service Department during posted service hours and was told they didn't have mechanics working during the posted hours but I could leave my care for several days and they could probably work on it the next week. Even though I was not from the area, and needed the vehicle to get home that day, they would not provide any information about an alternate location where I might get my car serviced in a timely manner. I travel extensively and have occasionally experienced car problems. Every other time I can remember, dealers have bent over backwards to help get me on my way and they have referred me to an appropriate alternative if they could not provide the service themselves. The people were not mean but just unhelpful and unconcerned that I was not from the area (probably didn't see us as future business) and that we needed to get home. More

This was a great experience (I dare say fun, which is usually not the emotional state involved in buying a car). I talked to five dealerships in the area and visited three (including Fair Oaks). I got usually not the emotional state involved in buying a car). I talked to five dealerships in the area and visited three (including Fair Oaks). I got the car I wanted, for the best price compared to the other folks, and whole process at every stage was pleasant and non-intrussive. Craig was very professional, informative (and fun to talk to) and Serafin made the paperwork process seem like a social visit. More

This was a great experience! I am relieved for that, as this was my first new car purchase. My last experience with purchasing a vehicle occurred in Phoenix AZ at Camelback Ford, for a used 2007 Expedition this was my first new car purchase. My last experience with purchasing a vehicle occurred in Phoenix AZ at Camelback Ford, for a used 2007 Expedition. That experience was horrific and I must admit I was prepared for a similar and trying experience this time assuming that all car buying experiences would be that way. To my surprise I am happy to admit that this was a wonderful and thankfully enjoyable and even supportive experience for me and my wife. Pam and Craig were both very informative and professional at every stage of this purchase. They displayed absolute patience and complete honesty. Unlike my last experience in Phoenix there were no surprises related to pricing and options on the vehicle. This experience in total was only 4 hours over two days unlike in Phoenix which occurred over 3 days and averaged roughly 18 hours. That was quite UN-enjoyable. With my dealing with Fair Oaks Ford via Craig and Pam I strongly recommend them to anyone looking for a no pressure honest and clear experience. More

The best car buying experience I have ever had. I left feeling very fortunate to have worked with them on the purchase of my car. I would never purchase a car from anyone other than these gentleman. Thei feeling very fortunate to have worked with them on the purchase of my car. I would never purchase a car from anyone other than these gentleman. Their attention to detail was second to none. More

Our initial visit was pleasant. We, my fiance and myself, were relieved to find that we were in a relaxed environment to "shop" for a vehicle. While we looked at the Escape, we were politely introduced to th were relieved to find that we were in a relaxed environment to "shop" for a vehicle. While we looked at the Escape, we were politely introduced to the vehicle and the car basically spoke for itself. Bobby was patient with us and answered all our questions. We never felt like we were being lead on and he was very honest with us. We had no surprises. We kept noticing how nice it was not to have a pushy salesman! Instead we felt like we were talking with a long time friend that was there to help us decide on the best car. Good Job Team Fair Oaks Ford, you sold another one! More

They were very straight-forward in their pricing and also on after sale options. They came through on all of their promises in the soecified time-frame. on after sale options. They came through on all of their promises in the soecified time-frame. More