Fair Oaks Ford

Upon entering the dealership I was greeted by Serafin Castellan. I have to say that he went above and beyond in making this car purchase one of the most enjoyable I have ever had. He is extremely knowled Castellan. I have to say that he went above and beyond in making this car purchase one of the most enjoyable I have ever had. He is extremely knowledgeable about all Ford products and helped me make the right choice for me and my family. I feel I went in as a customer but left as a friend. I will definitely buy my next car from Fair Oaks and Serafin! Thanks for a great experience! More

I was very nervous about shopping for a new vehicle as I have heard about pushy salesmen. I went to Fair Oaks Ford with my guard up until I got to talk to Serafin. He was so wonderful to work with and mad have heard about pushy salesmen. I went to Fair Oaks Ford with my guard up until I got to talk to Serafin. He was so wonderful to work with and made my experience a very positive one. I don't think I could buy from anyone else. Thank you Serafin!! 10 stars for you!! More

Serafin is very knowledgeable and professional! Very happy with my purchase! It was my first time visiting the dealership and will definitely be back! The price was very fair. happy with my purchase! It was my first time visiting the dealership and will definitely be back! The price was very fair. More

Serafin is always a pleasure to work with, he has been my guy for the past 10 years! I refer my family and friends to Serafin. guy for the past 10 years! I refer my family and friends to Serafin. More

This is definitely the place to purchase a good value vehicle! The service is outstanding, Israel E. is a true professional and very genuine. I spent hours at another dealership being pitched a car that vehicle! The service is outstanding, Israel E. is a true professional and very genuine. I spent hours at another dealership being pitched a car that didn't meet any of my standards, it made me feel uncomfortable and hesitant to go to another dealership. Lucky enough, a buddy recommended this dealership and the rest is history! I am now a happy and loyal Ford customer that will be recommending every person to Israel! More

Le Roy Churchill is a very knowledgable and friendly salesman and was very helpful in finding the right car that fit my needs and my budget. Leroy and team, Terrel Williams who also helped quite a bit salesman and was very helpful in finding the right car that fit my needs and my budget. Leroy and team, Terrel Williams who also helped quite a bit with the paperwork and Larry Domeracki, who helped work a wonderful deal for me, made the whole car buying experience very pleasant and I really appreciated their helpfulness in guiding me through the whole process. More

Thank you Mr. Wilson for taking the time with me to look for a Lincoln MKZ. I appreciate your professionalism and patience and I look forward to doing business with you. for a Lincoln MKZ. I appreciate your professionalism and patience and I look forward to doing business with you. More

Awesome all around. Sales people are extremely accommodating especially now during the pandemic. They sanitize regularly which made me feel safe during my visit. Service department is top notch. I accommodating especially now during the pandemic. They sanitize regularly which made me feel safe during my visit. Service department is top notch. I would never consider using another dealership. My Lincoln Continental is my baby and only deserves the best. More

My experience at Fair Oaks was nothing but amazing. The moment you walk in you are immediately greeted. The dealership in general is clean, open, and upbeat. I was immediately greeted by Jorge who then wor moment you walk in you are immediately greeted. The dealership in general is clean, open, and upbeat. I was immediately greeted by Jorge who then worked with me to find my next car and gave me many options to work into my budget. Jorge was very understanding to my wants and needs in regards to what I was looking for in a car, and was never once pushy or made me feel like I needed to purchase. I felt I was in the driver's seat the whole appointment (pun intended). He took time to explain everything about the car, everything about financing and answered every question I had. Sean helped with final documents and paperwork and was also great to work with. Sean made an otherwise daunting task of signing paper after paper laid back and feel like a breeze. I walked in leary and nervous for this next large purchase, but I am so happy I went to Fair Oaks. I left over the moon and am extremely happy with my new car and the overall experience of working with the team at Fair Oaks Naperville. More