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Falmouth Toyota
Buzzards Bay, MA
1,910 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,910 reviews
October 03, 2015
Purchased a Certified Used Prius This entire process went wonderfully well. We couldn't be more pleased. We had visited another dealership with a salesman who was a bit too assertive This entire process went wonderfully well. We couldn't be more pleased. We had visited another dealership with a salesman who was a bit too assertive for our taste so went back to where we have always gone. We should have started there first ! David was a delight....patient and thorough. Amy helped. We were pleased to get to touch base with Mike Conroy and to see Tom Murphy still checking on everyone and everything. More
by Dolly
Employees Worked With
Other Employees :
This the 6th Toyota we have purchased from this dealership over the past 40 or so years., David Digravio
October 02, 2015
Best Dealership We have dealt with other dealerships & didn't get the excellent service that we received from Falmouth Toyota. We would recommend them to other's for We have dealt with other dealerships & didn't get the excellent service that we received from Falmouth Toyota. We would recommend them to other's for sure. More
by CC2000
Employees Worked With
September 25, 2015
Venza v ProV1 - Thanks Falmouth Toyota! This a terrific dealership. I just bought my 3rd car and each experience was very positive, I never felt any pressure. We feel like we got the best d This a terrific dealership. I just bought my 3rd car and each experience was very positive, I never felt any pressure. We feel like we got the best deal possible and after research, this is true. I just picked up my new 2015 Venza at the end of July and I love it. Therefore, I could not believe it when I got hit with a GOLF ball crashing through the front part of the sun roof 2 weeks ago. I was devastated ...but after a few phone calls with the insurance company and a visit to Falmouth Toyota Service Department, I had my new car back 2 days later-good as new! Thank you Falmouth Toyota! More
by Els Venza
Employees Worked With
September 25, 2015
Where you go when you want to be appreciated This is a dealership that lnows how to communicate qith customers. Values my time and offers very competitive prices. The service dept. is extremel This is a dealership that lnows how to communicate qith customers. Values my time and offers very competitive prices. The service dept. is extremely competent, scheduling appointments is easy and they are always on time. Follow up to ensure my satisfaction is consistent and personal. This is my fourth car purchased/leased here and From sales to service Falmouth Toyota is the place to go. More
by Dakota3496
September 24, 2015
Purchase Very helpful Very Helpful very helpful Very helpful professional Professional Knowledgeable good service I would recommend the dealership I bought a c Very helpful Very Helpful very helpful Very helpful professional Professional Knowledgeable good service I would recommend the dealership I bought a car here before in 1993 Corolla and put 500 thousand miles on it More
by Rich
Employees Worked With
September 21, 2015
Professional and efficient Craig did a great job. He was professional, efficient and understanding of my needs when searching for a car. The finance manager Amy did a great job. Craig did a great job. He was professional, efficient and understanding of my needs when searching for a car. The finance manager Amy did a great job. Your staff is expectional and very friendly. This my second car from Falmouth Toyota and will be doing further business with you. Also, I will recommend you folks to my family and friends. More
by Pamaral69
September 18, 2015
preventive maint. In and out smoothly. All services performed were clearly explained. Although dealership is undergoing extensive renovations, access and parking no pro In and out smoothly. All services performed were clearly explained. Although dealership is undergoing extensive renovations, access and parking no problem. When completed, facility will be state of the art. More
by kevin
Employees Worked With
Bob Andrews
September 18, 2015
15,000 mile service My appointment time and date got messed up, but Taylor got me in with no questions asked. He provided me with excellent service and attitude. I've use My appointment time and date got messed up, but Taylor got me in with no questions asked. He provided me with excellent service and attitude. I've used these folks for about 5 years and I wouldn't go anywhere else. More
by Spitfire76
Employees Worked With
September 18, 2015
Quick, efficient fix for a simple problem I called at 10:00am and the problem was fixed by 11:00am at no charge. They fit me in so easily. Always friendly and efficient service. I called at 10:00am and the problem was fixed by 11:00am at no charge. They fit me in so easily. Always friendly and efficient service. More
by Anon
Employees Worked With
September 18, 2015
Always accommodating Recently my check engine light went on during a Saturday drive. I was very concerned about this and it was too late to contact someone in the service Recently my check engine light went on during a Saturday drive. I was very concerned about this and it was too late to contact someone in the service department. I took the chance and left my truck at the dealership on Sunday night with a note explaining my problem. I received a call the next morning explaining why the light had come on and what needed to be done. By 1:00 that afternoon my truck was serviced and ready to go. It didn't surprise me given my history with the service department. They are always very accommodating. Thanks, Dan P. East Falmouth, MA More
by Dan P
Employees Worked With
