I can't believe I am just overflowing with praise and customer satisfaction for a *car dealership*, but I totally am.
We recently totaled our Honda Fit in a collision with a deer. Due to the pandemic-induced shortage of both new and used inventory, we were having trouble finding a replacement. We were looking for a low mileage Toyota Certified Used Corolla Hatchback.
After a number of extremely unpleasant interactions with dealers more local to us (we are in Vermont) we started contacting dealers further afield. I was very specific in what we were looking for, said we didn't have a trade-in, and that we had already secured our own financing.
I received a very prompt, courteous response from internet guy Derek Ditmars, saying that they didn't have any in stock, and explaining that they were unlikely to given that the HBs had come out in 2019 so the three-year leases weren't up yet. He did offer to reach out if one did happen to come in, but with the understanding that it was unlikely. He didn't try to upsell me to a new one or something else entirely or try to get me to come in to the dealership. It was...refreshing.
After another week or so of awful dealer experiences elsewhere, we decided to consider a low mileage Toyota Certified Used Prius. Remembering the thoroughly pleasant, no pressure exchange I had had earlier with Derek, I contacted him again about a Prius they had listed.
He was just as pleasant this time, very accommodating to our coming from many hours away and in Cape Cod summer traffic and arranged for my dad, who lives locally, to come for a preliminary test drive. My dad, an avowed pickup type, *loved* the car, so we made an appointment to come down the following day to test drive it ourselves.
Unlike other dealers, they were happy to promise it would be there and available the next day for us to come in, so while not a "hold" per se, it was a realistic and very helpful accommodation.
At this point, we were dealing with Brian Nascarella, who was friendly, super knowledgeable, no pressure or salesspeak at all. He gave us a quick overview of the vehicle, and handed us the keys.
We drove it, loved it, and decided to buy. The listed price was already *extremely* fair by any metric. We did get a little more off (I couldn't have lived with myself if I'd paid ask, lol) and a few accessories thrown in. All negotiations were quick, conversational, straightforward, and with none (NONE!) of the ridiculous, lengthy disappearances to "talk to my manager" you are subjected to elsewhere.
There was no attempt to get us to purchase an additional warranty or to go with Toyota financing (as other dealers had).
All the paperwork--out of state complications, third party financing--was handled quickly, efficiently, and cheerfully.
The entire experience was just so fundamentally different from any of the other many cary buying experiences I have had. There was no pressure, no smarmy car dealer tactics, no bogus fees (they only charge a $95 dealer doc charge and that really is it).
I felt like they truly wanted to provide a fair, respectful, honest experience and have genuinely happy, satisfied customers.
And they did.
Despite being five hours away, Falmouth Toyota will be the first place (and no doubt the only place) I contact for our next Toyota. They're that good, and that unlike other dealerships.
Call them. They're so worth the drive.