The time had come to trade in our 15-year old "no tech" car. We had done a lot of research and knew what we wanted, but were actually dreading the whole sales routine. We stopped in at Falmouth Toyota, looked around the lot and were completely overwhelmed by the the sea of new cars. Jesse approached us, we told him what we wanted in trim level, accessories and color, and he arranged for us to take a test drive. We asked him many, many questions before we went inside to talk a deal. The process was easy and effortless; a rather lovely experience ending in a very good deal, and us purchasing a new "high tech" 2018 RAV 4 the same day. Very Happy!