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Falmouth Toyota
Buzzards Bay, MA
1,910 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,910 reviews
April 05, 2012
I purchased a Toyota tundra a year ago and had a very good experience with Falmouth Toyota. Wanting to get a better "Commuter Car" I only shopped at Falmouth Toyota and didn't walk into any other dealers good experience with Falmouth Toyota. Wanting to get a better "Commuter Car" I only shopped at Falmouth Toyota and didn't walk into any other dealership. More
by rvilla9
April 05, 2012
David was very straightforward and took care to provide the information we asked for as well as the information he thought we needed to make an informed decision regarding the kind of car we should buy. M the information we asked for as well as the information he thought we needed to make an informed decision regarding the kind of car we should buy. My wife and I felt that he had our best interests in mind and would do all he could to get us the best possible deal on our trade-in and [purchase of a Toyota Sienna. We also appreciated the fact that he went over all aspects of the car operation with us. We are very pleased with the car and the conditions offered by Falmouth Toyota. More
by dgmcgrath
Employees Worked With
David Digravio
April 05, 2012
First time customer at this dealership. Heard great things and I knew the principals from being in the business myself over thirty years ago. Ron was a very good sales representative, and did everythi things and I knew the principals from being in the business myself over thirty years ago. Ron was a very good sales representative, and did everything he said he would do. It's easy to see why he is a top producer. Dealership experience was first class, and I and my wife felt right at home. Only a $95 doc fee was a bonus, and the cookies in the service waiting room satisfied the cookie monster in me. Love our red certified Prius! More
by courtdebby
April 04, 2012
Falmouth Toyota was very easy to work with. Three years ago I leased a car for the first time. Ken made the process of turning the car in and selecting a new lease very straightforward. He listened to my n ago I leased a car for the first time. Ken made the process of turning the car in and selecting a new lease very straightforward. He listened to my needs for driving and budget and was able to recommend and deliver a 2012 Rav 4. Love the car and the payments are manageable. Amy also explained the financing piece thoroughly and answered all my questions. Thanks, Falmouth Toyota. More
by kllp
March 30, 2012
The best experience I've every had buying an automobile. The salesman was very friendly and explained everything in a clear and thorough manner. As requested, he gave me a great deal right away without havi The salesman was very friendly and explained everything in a clear and thorough manner. As requested, he gave me a great deal right away without having to go through the torment of pushy, deceptive sales techniques. Amy handled the paperwork with speed and grace. I picked up the car at the time promised and was given a very thorough explination of the systems and operation of the vehicle. More
by Robert Bevans
Employees Worked With
David Digravio
March 29, 2012
Ron was one of the best salesman that I've ever worked with. I am a nurse and its my job to make patients feel comfortable. Ron could have been a nurse. There was no pressure to buy. He was engaging and c with. I am a nurse and its my job to make patients feel comfortable. Ron could have been a nurse. There was no pressure to buy. He was engaging and cheerful. He seems to enjoy his work. I recommend Ron. More
by Maynard 00
Employees Worked With
March 27, 2012
Anthony Spagone made this a pleasurable experience. Gave us a great deal. Took care of all the details, answered our questions and was more prompt and curteous. No Pressure sale. We plan to continue shoppin us a great deal. Took care of all the details, answered our questions and was more prompt and curteous. No Pressure sale. We plan to continue shopping Falmouth Toyota due to your friendly and effecient sales and office team. Melanie Florio More
by MFlorio
Employees Worked With
Anthony Spagone
March 25, 2012
This is a return visit/purchase from this dealership. The sales staff (Anthony in this case) was, as always, top notch and the service is excellent. I appreciate the lack of high pressure techniques - becaus sales staff (Anthony in this case) was, as always, top notch and the service is excellent. I appreciate the lack of high pressure techniques - because of that we were able to get the whole deal done in about an hour. Excellent. More
by awilliams4
Employees Worked With
Anthony Spagone
March 24, 2012
I wanted to save money with my 150 mile round trip daily commute and had been thinking about a Prius for a long time. I was in servicing my Highlander Hybrid and went to talk to Jimmy, my salesman from six commute and had been thinking about a Prius for a long time. I was in servicing my Highlander Hybrid and went to talk to Jimmy, my salesman from six years ago. Jimmy was as usual his enthusiastic and helpful self, very knowledgable about the product and the processes. I went home and turned around and came back the same afternoon and purchased the Prius. It was the last one like it on the lot. We closed the deal, with the extras I wanted and I am now a happy, "greener" Prius owner. I am very happy with both the sales and service from the dealership. More
by PaulineT
