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Family Ford of Enfield
Enfield, CT
1,795 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,795 reviews
June 19, 2025
I never bought anything from YOU and maybe you should start looking at your applications for new employees who know what they are doing. There's my survey you asked for. Have a nice day start looking at your applications for new employees who know what they are doing. There's my survey you asked for. Have a nice day More
by CWHALLEY7
Verified Customer
June 13, 2025
Excellent experience the entire way. From pick up to drop off, everyone was professional and courteous. Family Ford went above and beyond to make sure I was informed and involved during From pick up to drop off, everyone was professional and courteous. Family Ford went above and beyond to make sure I was informed and involved during the entire process. More
by IDAGILMORE
June 12, 2025
I am very satisfied with the workforce and the friendliness of the staff. Very satisfied with the truck friendliness of the staff. Very satisfied with the truck More
by rjcomstock3
Employees Worked With
June 07, 2025
Ken in service was extremely helpful. My truck had a few issues that took some effort to diagnose. His communication with me along the way was more than I expected including after the s My truck had a few issues that took some effort to diagnose. His communication with me along the way was more than I expected including after the service was complete to make sure I was happy with how the truck was operating. I am a customer for life. More
by Mikerogers0402
Employees Worked With
June 04, 2025
Friendly, organized and efficient Great overall experience They kept me apprised of the progress and called, as promised, when completed. experience They kept me apprised of the progress and called, as promised, when completed. More
by KKCURRY8
June 02, 2025
Awesome improved staff and location ; customer since 1994 Agnes was top notch and went out of her way to please me as a customer Great service and knowledgeable staff I’m blessed ! 1994 Agnes was top notch and went out of her way to please me as a customer Great service and knowledgeable staff I’m blessed ! More
by Siegel,Keith-author
Employees Worked With
June 01, 2025
Didn't listen to my instructions to explicitly clock my tires to the wheels. Had to come back to get steering wheel angle fixed after alignment (which the tech denied and I had to explain what to do). Tire tires to the wheels. Had to come back to get steering wheel angle fixed after alignment (which the tech denied and I had to explain what to do). Tires still vibrate, although this may be partially the manufacturers fault. Ken did try to make it right when I came back for the alignment and I am thankful for that. I am not impressed with tech competency with balancing and alignment equipment More
by michael.farmer89
May 30, 2025
The purchase of my truck was a great experience. Brendan handled 100 % of all the details. The total team was awesome. Brendan handled 100 % of all the details. The total team was awesome. More
by waltrustic
Employees Worked With
