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Family Ford of Enfield
Enfield, CT
1,784 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,784 reviews
February 17, 2022
Jorge was a pleasure to deal with. No pressure and he let me take my time in making a decision. I previously had a not so great experience here, but Jorge completely turned things ar No pressure and he let me take my time in making a decision. I previously had a not so great experience here, but Jorge completely turned things around for me. More
by aarivers73
Verified Customer
February 17, 2022
This is the 9th car from my family to be bought from Family Ford. Awesome! Family Ford. Awesome! More
by PTRCKROSSETTI9
Employees Worked With
Other Employees :
Mike Moriarty, Michael Dale
February 17, 2022
February 16, 2022
Staff was kind and courteous. Ken was very helpful in using my rewards points towards my oil change. Fast service. And the young lady who cashed me out was also very friendly. I’l Ken was very helpful in using my rewards points towards my oil change. Fast service. And the young lady who cashed me out was also very friendly. I’ll always come back More
by horandanielle
Employees Worked With
February 15, 2022
The staff is helpful. I brought up a concern and Agnes was right on it and had staff come check my car. The two men (they do the Sync work) came to check my car and help. I brought up a concern and Agnes was right on it and had staff come check my car. The two men (they do the Sync work) came to check my car and help. It was wonderful to see the level of assistance! More
by NDUQUETTE
Employees Worked With
Other Employees :
I wish I remembered their names but they are young men in the service department who help with updating Sync and IT.
February 14, 2022
I ordered a vehicle 5 months ago which finally arrived. Family Ford did not value my trade (well under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy that I wouldn't g Family Ford did not value my trade (well under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy that I wouldn't go for their deal because they could make more (currently asking $3K over MSRP) than if they sold it to me at the special order price (we had agreed on MSRP at time of order). I even asked for an estimate of my trade when I ordered but was told that it would be evaluated when the new vehicle arrived. So after waiting five months they got a new vehicle to sell and I just wasted my time. Didn't even get a "Thank You" for handing them the $10K profit they will make selling "my" vehicle over MSRP to someone else. Part of the situation is due to Ford pushing Special Orders instead of stocking dealer lots. If you want a Ford, be sure to get in writing a firm commitment on your trade using an unbiased source like KBB at time of order. Otherwise you might be between a rock and a hard place trying to get a fair price for your trade. Of course, if no trade is involved this predicament would be avoided. Then you just need a firm commitment on price for the ordered vehicle. I gave two stars because Ford shares some of the blame for designing a system that allows dealers to take advantage of the situation More
by Jimmy
Employees Worked With
February 14, 2022
My entire family including parents my husband and myself have purchased cars at family ford in Enfield. They are honest and kind. I just had my car serviced there. It was a great experience from drop off to have purchased cars at family ford in Enfield. They are honest and kind. I just had my car serviced there. It was a great experience from drop off to pick up. I would highly recommend them to anybody. More
by BARBARAAMYRICK
Employees Worked With
Other Employees :
Jorge in sales is the best, I have purchased a few cars from him , Mike Moriarty, Michael Dale
February 09, 2022
The service at family for of enfield is good. Just go in and get done what needs to be done. Some times they try to sell things that you don’t need. and get done what needs to be done. Some times they try to sell things that you don’t need. More
by jOHNROBBINS327
February 07, 2022
Always great service and pricing Employees always very friendly and helpful. Will return and highly recommend friendly and helpful. Will return and highly recommend More
by Little_kkev
February 05, 2022
Good customer service very helpful got me in last minute on a Saturday just very helpful on a Saturday just very helpful More
by lawrenceviens61
