Family Ford of Enfield

Professional, friendly quick to offer comfort as you wait for your auto’s service work for your auto’s service work More

Make sure to check your paperwork, 7 years of service always satisfied until last visit, paperwork by mechanic incorrect, didn't reset oil life meter, very simple things not done, other than that always always satisfied until last visit, paperwork by mechanic incorrect, didn't reset oil life meter, very simple things not done, other than that always go here, bought the truck there More

No rude people waiting room comfortable drive in out of weather just need someone do a visible on car before going in weather just need someone do a visible on car before going in More

They got me in and out no hassle . Also helped me with my rewards account by consolidating them into one. rewards account by consolidating them into one. More

Great service and Ken Brown is outstanding. Love this place.. will always go there! Always! place.. will always go there! Always! More

Timely & friendly service! Easy to make an appointment. Would recommend to friends. Comfortable/clean waiting area. Would recommend to friends. Comfortable/clean waiting area. More

I'm very happy with the service and the quality and the way that employees explained everything way that employees explained everything More

Not really sure what to write about just a simple oil change but everything went fine change but everything went fine More

Dependable and trustworthy, every time! Each of the service reps does everything they can to do right by the customer, and always impressed with the work performed by the shop! service reps does everything they can to do right by the customer, and always impressed with the work performed by the shop! More

Horrible customer service, work ethic and bad mechanical work...my truck was towed to their shop after failed ford warrantied parts ...reviewed with parts manager and service manager that if defective the p work...my truck was towed to their shop after failed ford warrantied parts ...reviewed with parts manager and service manager that if defective the part and labor would be reimbursed 100 percent. It took over 3 weeks of them working on what I already explained was the problem for them to diagnose on their own...after agreeing it was failed ford parts and covered within timeframe they proceed to tell me that I never replaced the ipr...they could not find the receipt in their system....so they did not honor the warranty..only after I paid over $3100 (for 2nd time) and picked up my truck ...I found the Ford purchase receipt and now all the sudden the parts manager agrees she found it too...now they need to 'get back to me' about what will be covered...now after several call backs and no return promise call back...I am told by Kim that they will only reimburse 150$ and the part...still haven't received that and I. Requesting a copy of the recorded conversation with this misrepresented information. The tech put in the wrong oil for my truck per factory recommendation.. he also never connected the transmission dip stick tube and I noticed my transmission was not shifting normal. .I also noticed transmission fluid leaking when I got home..they asked me to bring it back when I called to complain...I had to explain that would blow my transmission....they only then agreed to send the tech to my house to correct.....unacceptable...he didn't even add more fluid when you could see the puddle I lost ...I cant even believe how awful the service is and every manager has a different story...convenient More