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Family Ford of Enfield

Enfield, CT

4.6
1,781 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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65 Hazard Avenue

Enfield, CT

06082

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Showing 1,781 reviews

September 13, 2021

You did an excellent job replacing the battery. However, I wish you had checked my fluid levels as my radiator reservoir was so low that my light came on.I had to walk to the nearest place that sold antifre More

by bnflynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Family Ford of Enfield responded

Thank you for the feedback! We are looking forward to your next visit!

September 10, 2021

Its not what it was in the past. One person in service department doesn’t cut it. 22 minutes to drop off your car for oil change is a bit much. More

by Emo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Family Ford of Enfield responded

Thank you for the feedback! We are happy to help.

Sep 16, 2021 -

Emo responded

In the past, there was always 3 to 4 service reps. You were greeted the moment you walked in and taken care of within 5 minutes after that. Now you have like 6 or 7 men walking around (looking bored) and only Agnes taking care of customers.

Sep 16, 2021 -

Emo responded

In the past, there was always 3 to 4 service reps. You were greeted the moment you walked in and taken care of within 5 minutes after that. Now you have like 6 or 7 men walking around (looking bored)

September 10, 2021

I worked with Greg and Agnes for this service appointment and they were very professional and helpful throughout. I have been consistently satisfied whenever I bring my car in for service at Family Ford. More

by 2018 GT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Family Ford of Enfield responded

Thank you for the kind words! We are always happy to assist!

September 10, 2021

I had to have my car towed in and Agnes was extremely helpful throughout the entire process. She kept me informed about my vehicle during the visit. More

by Erica B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Family Ford of Enfield responded

Thank you for the fantastic 5-star rating! Please let us know more about your visit so we can continue to meet your expectations!

September 10, 2021

I had an excellent buying experience at Family Ford of Enfield. My salesman was 'Billy Mac' who was extremely helpful and easy to talk with. He answered all questions to my satisfaction. He did not rush a More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
William McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

September 09, 2021

We received very prompt responses to our inquiries and the sealed staff was accommodating to our schedule. The financial department was quite helpful in evaluating our options and helped us make the best More

by Ewhite6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moriarty
Sep 09, 2021 -

Family Ford of Enfield responded

We are glad you had a great experience! Our team is always pleased to assist!

September 08, 2021

Been doing business there for many many years always a pleasure bought many vehicles from Mike for myself and company I worked for always went above and beyond More

by AMNOLAN50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moriarty
Sep 09, 2021 -

Family Ford of Enfield responded

Thank you for the positive feedback! Our team aims to provide the best service possible!

September 08, 2021

Did a good job. Had to return to reattach loose part but everything works. Rediculous mark up on parts. $500 part charged over $900. A trip to the dealer can empty a bank account. Same work done a couple ye More

by ebaconjw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

September 06, 2021

the people are nice there. service was good.they. tried hard to locate a part for but unable to.but said they would continue to look. More

by callio54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Family Ford of Enfield responded

Thank you for the positive feedback! Our team aims to provide the best service possible!

September 04, 2021

It’s all about their service. This is the reason I keep going back. You can literally buy a car anywhere but the truth is the time afterwards. Their service is always worth the investment More

by DRLORD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moriarty, Greg Larouche, Michael Dale
Sep 08, 2021 -

Family Ford of Enfield responded

Thank you for your business and for the great 5-star review!

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