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Family Ford of Enfield
Enfield, CT
1,780 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,780 reviews
April 02, 2021
Service went well had to go back in and reconnect some of the door panel parts myself as it wasn't properly put back on. Other than that happy with service timeliness and the crew the door panel parts myself as it wasn't properly put back on. Other than that happy with service timeliness and the crew More
by Scott
Verified CustomerEmployees Worked With
April 01, 2021
Agnes is the best of the best She is great. She took care of what needed to be done and was very efficientThankyou very much Agnes of what needed to be done and was very efficientThankyou very much Agnes More
by COWBOY71
Employees Worked With
April 01, 2021
Service department was fantastic, our vehicle was towed into their shop for an oil leak. Vehicle was diagnosed, fixed and cleaned in only a couple of hours, will definitely go back for all of our maintena into their shop for an oil leak. Vehicle was diagnosed, fixed and cleaned in only a couple of hours, will definitely go back for all of our maintenance needs. More
by Amoore
April 01, 2021
Extremely poor service- vehicle was brought in for multiple repairs, advised repaired on multiple occasions when it was not. Damage done to interior during repair. No rental offered when vehicle was multiple repairs, advised repaired on multiple occasions when it was not. Damage done to interior during repair. No rental offered when vehicle was out of service for four months. Stay away from manufacturer and dealer. More
by Rfg300s
Employees Worked With
April 01, 2021
Felt like I was taken advantage of. Got service done said they fixed the problem charged 600. .. didn't fix the problem. Had to spend another 300 more to actually fix the problem. They only gave me a 25 doll they fixed the problem charged 600. .. didn't fix the problem. Had to spend another 300 more to actually fix the problem. They only gave me a 25 dollar discount. We are expecting our second child and I told them our money concerns and they didn't care. My dad Eugene Torone spends thousands of dollars for the business he works for SLAM. If he had gone in he wouldn't have been treated like this. More
by CTYLER1990
Employees Worked With
Jeremie Turcotte
April 01, 2021
Excellent communications between customer and dealership work done on time correctly reasonable prices Ken was an excellent service advisor will do business there again Thank you very much work done on time correctly reasonable prices Ken was an excellent service advisor will do business there again Thank you very much More
by FROGGY41175
Employees Worked With
April 01, 2021
I like it here. I felt comfortable and no pressure. The where able to give me what I wanted and more. Picking up my new pick up today. Nice crew here I would definitely recommend a purchase at family ford where able to give me what I wanted and more. Picking up my new pick up today. Nice crew here I would definitely recommend a purchase at family ford inc More
by jrosa0218
April 01, 2021
Service department staff is great to work with !! Think the hourly rate could be lower $125 hr. And not even a cleaned vehicle when you leave. Like Toyota Nesan Accura also Chevy and dodge the hourly rate could be lower $125 hr. And not even a cleaned vehicle when you leave. Like Toyota Nesan Accura also Chevy and dodge More
by All Ford for Us .
April 01, 2021
What a xxxx of a crew over there!Can't wait to see them What a xxxx of a crew over there! Can't wait to see them all again very soon. Very pleasant experience with my fellow Ford brothers. What a xxxx of a crew over there! Can't wait to see them all again very soon. Very pleasant experience with my fellow Ford brothers. More
by VIKINGS8084
Employees Worked With
Jeremie Turcotte
April 01, 2021
Excellent customer service in regards to new purchase. Service department is excellent as well.Owner manager Chris Sarat and sales associate John Tranghese was professional and courteous. Service department is excellent as well.Owner manager Chris Sarat and sales associate John Tranghese was professional and courteous. More
by MSCIBELLI1
Employees Worked With
