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Family Ford of Enfield
Enfield, CT
1,779 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,779 reviews
October 11, 2019
Dishonest and unethical Got the runaround from Greg the Internet Salesman. The Sales Manager Billy Genero told us to deal only with him. Genero told us what we needed to purc Got the runaround from Greg the Internet Salesman. The Sales Manager Billy Genero told us to deal only with him. Genero told us what we needed to purchase a vehicle. When it came time to close the deal, Genero reneged. His explanation was cryptic and shady which led us to believe that they made a mistake and wouldn't admit to it. He became hostile as if he was going to get into a fight with me. The Sarat Family should be ashamed. SHAME! More
by KevinL
Employees Worked With
Greg Larouche
September 29, 2019
Family Ford Service Dept.l The service staff has always been helpful polite and knowledgeable. They always work with my schedule. A top rated group and very nice. will always ta The service staff has always been helpful polite and knowledgeable. They always work with my schedule. A top rated group and very nice. will always take our Mustang to Family Ford. More
by bigeye
Employees Worked With
Ken Brown, Agnes P., Steve Archambault
September 12, 2019
Great Service Very friendly and courteous staff. Quick service time. Always a pleasure bringing my car in for service. I would recommend Family Ford to anyone. Grea Very friendly and courteous staff. Quick service time. Always a pleasure bringing my car in for service. I would recommend Family Ford to anyone. Great dealership. More
by Aspen0723
Employees Worked With
Ken Brown, Greg Larouche
September 11, 2019
Great Service Service was timely and Ken was very knowledgeable and helpful in explaining things, letting me know that my brakes would need work i the next year. Co Service was timely and Ken was very knowledgeable and helpful in explaining things, letting me know that my brakes would need work i the next year. Cost was reasonable More
by jaytay
Employees Worked With
Ken Brown
September 05, 2019
Oil Change I was able to get an appointment at a time that worked fo me. My oil change was done quickly and professionally. I appreciate the prompt service! I was able to get an appointment at a time that worked fo me. My oil change was done quickly and professionally. I appreciate the prompt service! More
by Janis
Employees Worked With
Steve Archambault
August 30, 2019
Service on 8/19/2019 As usual , excellent service. "25 words Long" Is the stress of the renovations getting to everyone. plus losing your great Service manager. Even wit As usual , excellent service. "25 words Long" Is the stress of the renovations getting to everyone. plus losing your great Service manager. Even with the mess, you still have great service, so hang in there, the new dealership will be fantastic. Ken Brown gets my vote for the new service manager. More
by Emo
Employees Worked With
Ken Brown
August 19, 2019
Superb and reliable servicing Yet again, Family Ford of Enfield has taken care of my car problems. I have been using their service department for over 10 years and have not been di Yet again, Family Ford of Enfield has taken care of my car problems. I have been using their service department for over 10 years and have not been dissatisfied with work done on my Ford or Volvo. Family Ford always helps me understand my car problem, provides me with higher and lower cost options to fix the issue, and always completes the job exceeding all expectations. Thank you Family Ford! More
by Crystal123
August 14, 2019
Excellent service The service department is very friendly and helpful. I thought I needed new brakes, but they assured me my brakes were still good. I appreciated the The service department is very friendly and helpful. I thought I needed new brakes, but they assured me my brakes were still good. I appreciated their not doing expensive work when I didn't need it. More
by Sheila
Employees Worked With
Steve Archambault
August 02, 2019
Replaced turbocharger and secondary oil cooler on F350 Diese Service tech did a good job with a difficult task - oil was in coolant system due to oil cooler failure. Took a long time and several flushes to get Service tech did a good job with a difficult task - oil was in coolant system due to oil cooler failure. Took a long time and several flushes to get oil out. Thanks More
by Family4682+
Employees Worked With
Steve Archambault
July 24, 2019
Service The staff are fantastic. I can take my Edge to any Ford dealership but I drive 45 minutes to Enfield. I would recommend bringing your vehicle to Fami The staff are fantastic. I can take my Edge to any Ford dealership but I drive 45 minutes to Enfield. I would recommend bringing your vehicle to Famiky Ford of Enfield. More
by John k
Employees Worked With
Greg Larouche, Steve Archambault
