Family Ford of Enfield

Good shop and staff. Andrew was very polite and very into my mustang. I would recommend them to anyone. Andrew was very polite and very into my mustang. I would recommend them to anyone. More

Very good Very good was told things in detail which I like So I do not have to ask like So I do not have to ask More

Easy going a pleasant waiting area Describe things in detail for me just a pleasant atmosphere detail for me just a pleasant atmosphere More

This was a warranty job & I was treated as such. I asked a question and from that point forward was treated as hostile. I actually believe I was put to the bottom of the list more than once. No comm I asked a question and from that point forward was treated as hostile. I actually believe I was put to the bottom of the list more than once. No communication. No general compassion for a customers feelings. They had my car just about 5 weeks……Andrew was a bright spot in this horrible experience. My last 5 cars were purchased at this dealership. My next one will not. More

Everything went extremely well. The online scheduling was easy, the crew arrived to pick up the vehicle on time, the check-in before and during the appointment were helpful. Vehicle The online scheduling was easy, the crew arrived to pick up the vehicle on time, the check-in before and during the appointment were helpful. Vehicle was delivered on schedule. The fact that the service was complementary is certainly a bonus. I wish I had some constructive feedback, but everything went very smoothly and I have no notes. More

Always efficient and high quality. They help manage the maintenance costs over the life of the vehicle. Honest too. They help manage the maintenance costs over the life of the vehicle. Honest too. More

Always efficient and high quality. They help manage the maintenance costs over the life of the vehicle. Honest too. They help manage the maintenance costs over the life of the vehicle. Honest too. More

Service department is very helpful. After being serviced my car is always ready to go with no problems. Service advisor saved me a few bucks with coupons I got in the mail from Family F After being serviced my car is always ready to go with no problems. Service advisor saved me a few bucks with coupons I got in the mail from Family Ford. More

I am extremely disappointed with a recent service experience involving my elderly mother and her 2015 Ford Escape on May 26, 2026. During her visit, she was contacted and recommended a BG fuel ser experience involving my elderly mother and her 2015 Ford Escape on May 26, 2026. During her visit, she was contacted and recommended a BG fuel service costing $381.50. She had previously declined this service during an earlier visit, yet she was allegedly led to believe it was necessary or required for her vehicle. My understanding is that this service is not a Ford-required maintenance item for her Escape. What concerns me most is the apparent use of high-pressure sales tactics toward a senior customer. Optional maintenance services should be clearly presented as optional, not in a way that could cause someone to believe they are mandatory. Customers — especially elderly customers — should feel informed and respected, not pressured into expensive add-on services. I have requested a refund and hope this matter is addressed promptly. I would much rather see the dealership take accountability and resolve this directly than pursue additional complaints through consumer protection and regulatory channels. I encourage others to carefully review recommended services and ask questions before authorizing additional work. More

Been dealing with Family Ford since 2019 and they've always been helpful. And knowledgeable as well always been helpful. And knowledgeable as well More