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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,180 Reviews
Call Service Center (860) 745-1111

1,180 Reviews of Family Ford of Enfield - Service Center

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June 15, 2024

Very professional. She explained everything in detail so I knew what was going on. It was a good experience. More

by JAKEGYPSYAMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 14, 2024

Agnes was fantastic -took the time to explain the issue with my broken seatbelt and even though a temporary fix was developed she suggested we replace it for safety reasons . Nice to see that attitude of c More

by KELNIC75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 13, 2024

Family Ford Service department has exceeded my expectations when they handled by Maverick recall! From adding an oil change to how they strived to inform me every step of the way. The gentleman More

by Rachel O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Family Ford of Enfield responded

Thank you for the kind words for our service department, Rachel! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
June 10, 2024

Great service in the repair shop mechanics are great specially Patrick Dewey very knowledgeable thank you Enfield Ford. More

by NeilTammaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Dewey
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Jun 10, 2024 -

Family Ford of Enfield responded

Neil, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
June 08, 2024

The service I had done was on an F-53 chassis class a motor home. I feel they were very thorough and really good communication!! More

by bustolmatt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Jun 10, 2024 -

Family Ford of Enfield responded

Matt, Thank you for your very kind review. Jose and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

Helpful
June 06, 2024

Agnes is always prompt, courteous, very helpful, Takes care of my car whenever it needs a service probably. More

by Jcmusicrocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Family Ford of Enfield responded

Thank you so much for your kind words for Agnes and for taking the time to leave us this wonderful feedback!

Helpful
June 03, 2024

They got me in quickly and price was very reasonable. Very happy with work and level of service More

by FRANKIE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Family Ford of Enfield responded

Thank you, Frankie, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

Helpful
June 01, 2024

Greg took care of everything, as always. Outstanding employee. Eric, the main service tech who works on me car did an excellent job and got me on the road again! More

by DMCSWAINJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric
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Jun 03, 2024 -

Family Ford of Enfield responded

Thank you for your very kind review. Greg and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

Helpful
May 23, 2024

Check-in a breeze. Prompt service. Appointment right on time. Waiting area very nice and comfortable. Snack and beverage and a book. Oil change, tire rotation. More

by sputt1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Delgado- 5 stars
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May 29, 2024 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

Helpful
May 22, 2024

Dealership is awesome. they treat people with respect and go out of their way for uou More

by ROSEMARYGAGNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Family Ford of Enfield responded

Thank you so much for your excellent review, Rosemary! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

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