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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,388 Reviews

1,388 Reviews of Family Ford of Enfield - Service Center

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June 04, 2021

I had a great experience they were friendly and the work I had a great experience they were friendly and the work was done quickly. I would definitely recommend family Ford to all of my friends. More

by diane1314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are glad you had a great experience!

June 02, 2021

Excellent and Quick Service. Also very friendly and accomading service staff. Also I do respect their revommendations. I take all of my three cars and have for years. More

by RAEGANEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! All of us here at Family Ford are happy to have you as a customer!

June 01, 2021

Don’t need 25 words. Just one , Excellent 25 words 25 words 25 words 25 words 25 words minimum 25 words, minimum, Excellent work done. More

by YAMOTO49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Family Ford of Enfield responded

Your five stars mean a lot to us! Thanks for taking the time to leave your rating!

May 28, 2021

Greg in the service department was very cordial and accommodating. Also very friendly. He was totally accommodating to my needs. Would highly recommend this service department. More

by wjmoore1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Family Ford of Enfield responded

Thank you for the recommendation! We are always happy to assist!

May 26, 2021

Brought my used Escape to Enfield Family Ford for an oil change, door code, and cross wiring on the front & rear wiper fluid (done by a body shop not Ford). They solved all 3 items. More

by jgmullane
Customer Service
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding feedback! We are always happy to assist!

May 24, 2021

I have bought my last 3 pickups from Family Ford Enfield. I have always received prompt, professional and excellent service.The sales and service departments have top notch people who are friendly and knowle More

by JOHNNYSEARAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Tranghese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs! Thank you for choosing Family Ford of Enfield!

May 22, 2021

Called for appointment for a recallWas set up with one Called for appointment for a recall Was set up with one within 3days away. Was pleased about how the service was handled upon arriving there More

by Jorifr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Family Ford of Enfield responded

Thank you for the awesome 5-star review! Our team is always happy to assist!

May 22, 2021

First person I spoke to on phone was rude because I didn’t buy the car there but was having it towed there. I explained I was told they would only tow to closest dealer he pretty much called me a liar More

by jwestcott11
Recommend Dealer
No
Employees Worked With
Greg Ayers
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Family Ford of Enfield responded

jwestcott11, we’re sorry you’re service experience wasn’t as you expected. We go through a diagnostic process and fix the issue that is diagnosed. We work hard to exceed our customers expectations and make happy customers. If you would like to discuss further, I’d be happy to speak with you. Please call me directly, thank you! Mike Moriarty General Manager 860-745-1111

May 21, 2021

As always I bring my 2011 ford F150 to Family ford for general maintenance and and of course repair, which is rarely needed. On this visit I knew I had a problem with the front end. The crew at Family For More

by MikeB
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Family Ford of Enfield responded

Thank you for the wonderful review! We look forward to continuing to serve you in the future!

May 21, 2021

They were very friendly and did a top notch job finding out what was wrong and getting it fixed. I will go back to them in a heartbeat and recommend them to all my family and friends. More

by head52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Archidiacono
May 24, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding review and recommendation! Our team is always happy to assist!

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