Family Ford of Enfield - Service Center

This was our first time at Family Ford. Ken (Service Dept) was friendly, knowledgeable and helpful when scheduling. The same customer service continued at drop off and pick up. Dept) was friendly, knowledgeable and helpful when scheduling. The same customer service continued at drop off and pick up. More

Great customer service very personal prompt and always gets back with the right information also very accommodating loud me to leave my vehicle while I went on a week vacation and called me and let me kno gets back with the right information also very accommodating loud me to leave my vehicle while I went on a week vacation and called me and let me know that it was already More

Your dealerships service department is absolutely amazing. Whenever I go in there I always receive the best service possible. It seems like your service people really care about their customers and I amazing. Whenever I go in there I always receive the best service possible. It seems like your service people really care about their customers and I thank you and I appreciate you. A special thanks to Greg More

Service was ok, there for a recall, customer service was just ok. Couldn’t be bothered with a thank you or any manners. Very basic. just ok. Couldn’t be bothered with a thank you or any manners. Very basic. More

Agnes top notch!! Attentive to detail, friendly service with a smile. I enjoyed talking with Agnes throughout my service appointment on Friday, April 30th, 2021. with a smile. I enjoyed talking with Agnes throughout my service appointment on Friday, April 30th, 2021. More

I had a great experience with check in and it was faster than I expected. Also this I purchased my vehicle from a GMC dealer used so it was good to get it checked by Ford dealership. Very happy than I expected. Also this I purchased my vehicle from a GMC dealer used so it was good to get it checked by Ford dealership. Very happy More

My husband and I have worked with Family Ford for many years, as far back to its days in Chicopee. We have always been pleased with our purchase, both new and used, and the service we received when we br years, as far back to its days in Chicopee. We have always been pleased with our purchase, both new and used, and the service we received when we brought our cars or trucks in for service. Keep up the good work! More

Good job. Very professional. Easy to get an appointment. Very friendly. Have been servicing this truck since 2001. Have no big problems. Truck acts like it's brand new. Very friendly. Have been servicing this truck since 2001. Have no big problems. Truck acts like it's brand new. More

I love the service you receive at the Ford dealership as they are very fast and honest. You can always depend upon getting the best of everything you need and I highly recommend this dealership . they are very fast and honest. You can always depend upon getting the best of everything you need and I highly recommend this dealership . More

I had a pending request for a new key that was put on hold due to COVID. I brought it up during maintenance and they took care of it. hold due to COVID. I brought it up during maintenance and they took care of it. More