Family Ford of Enfield - Service Center

Service went well had to go back in and reconnect some of the door panel parts myself as it wasn't properly put back on. Other than that happy with service timeliness and the crew the door panel parts myself as it wasn't properly put back on. Other than that happy with service timeliness and the crew More

Agnes is the best of the best She is great. She took care of what needed to be done and was very efficientThankyou very much Agnes of what needed to be done and was very efficientThankyou very much Agnes More

Service department was fantastic, our vehicle was towed into their shop for an oil leak. Vehicle was diagnosed, fixed and cleaned in only a couple of hours, will definitely go back for all of our maintena into their shop for an oil leak. Vehicle was diagnosed, fixed and cleaned in only a couple of hours, will definitely go back for all of our maintenance needs. More

Extremely poor service- vehicle was brought in for multiple repairs, advised repaired on multiple occasions when it was not. Damage done to interior during repair. No rental offered when vehicle was multiple repairs, advised repaired on multiple occasions when it was not. Damage done to interior during repair. No rental offered when vehicle was out of service for four months. Stay away from manufacturer and dealer. More

Felt like I was taken advantage of. Got service done said they fixed the problem charged 600. .. didn't fix the problem. Had to spend another 300 more to actually fix the problem. They only gave me a 25 doll they fixed the problem charged 600. .. didn't fix the problem. Had to spend another 300 more to actually fix the problem. They only gave me a 25 dollar discount. We are expecting our second child and I told them our money concerns and they didn't care. My dad Eugene Torone spends thousands of dollars for the business he works for SLAM. If he had gone in he wouldn't have been treated like this. More

Excellent communications between customer and dealership work done on time correctly reasonable prices Ken was an excellent service advisor will do business there again Thank you very much work done on time correctly reasonable prices Ken was an excellent service advisor will do business there again Thank you very much More

Service department staff is great to work with !! Think the hourly rate could be lower $125 hr. And not even a cleaned vehicle when you leave. Like Toyota Nesan Accura also Chevy and dodge the hourly rate could be lower $125 hr. And not even a cleaned vehicle when you leave. Like Toyota Nesan Accura also Chevy and dodge More

What a xxxx of a crew over there!Can't wait to see them What a xxxx of a crew over there! Can't wait to see them all again very soon. Very pleasant experience with my fellow Ford brothers. What a xxxx of a crew over there! Can't wait to see them all again very soon. Very pleasant experience with my fellow Ford brothers. More

I love family ford. I had an issue around a year ago, and I called to let them know the issue reoccured-- within seconds they said they'd stand by their product and their word. The item was fixed within a re I called to let them know the issue reoccured-- within seconds they said they'd stand by their product and their word. The item was fixed within a reasonable time, and did not give me a hard time at all. You earned my loyalty. Thank you family ford! More

As always a great experience and I will be back. I like the drive in to service that was added. The only extra I can suggest is to have vehicles serviced vacuumed and washed after the service is done. the drive in to service that was added. The only extra I can suggest is to have vehicles serviced vacuumed and washed after the service is done. More