Family Ford of Enfield - Service Center

So I just bought a 2020 explorer from this dealership. I dealt with Mr. Gary Craven. I traded in my Toyota and he (Gary) was able to give me a more than fair trade in value for my Toyota. Big advantage of g dealt with Mr. Gary Craven. I traded in my Toyota and he (Gary) was able to give me a more than fair trade in value for my Toyota. Big advantage of going here is that I drove off the lot with the vehicle that night even when I came an hour before closing. He and rest of needed sales team stayed late for me. They got everything I need ready so I could be happy. After driving the vehicle for a day I noticed a few things that needed attention, alignment, oil change, some functionality of the buttons weren’t to par but when I called Mr Craven he told me not to worry just bring it in. When I did, I was given a loaner and my car was taken care of plus washed, detailed & fueled again. Mr Craven went out of his way to get everything done for me that he even got me nice floor mats just for my inconvenience. Update** My wife liked this car and dealing with Mr Craven so much that now we are getting her the same car and making another deal happen. I recommend this dealership, I never felt rushed, never felt like I was an inconvenience and they went out of their way to get me what I wanted so that I was happy that they earned another soon to be sale with my wife now getting a car from here too. Prices are fair as well and they were able to work with the amount of money I wanted to be at. Place was clean and had all the Covid restrictions with them also allowing you to sanitize hands if needed. If you go here ask for Gary!!!! More

I’d like to give a big shout out to Michael Dale the finance guy who financed me. He was able to make sure he went out of his way for me and my family to make sure we got the best rates and the best APR finance guy who financed me. He was able to make sure he went out of his way for me and my family to make sure we got the best rates and the best APR along with extended warranty. He not only made sure he took care of a veteran but he also made sure to help with getting my wife financed so she could also get a vehicle and at a great rate. He’s the guy to make sure you go see to get financed with to make sure you get the best rates and best bang for your wallet and not have you go broke. More

The folks in the service dept are so friendly, helpful and professional. Our vehicle was in for an regular oil change and tire rotation. Excellent experience! and professional. Our vehicle was in for an regular oil change and tire rotation. Excellent experience! More

Great service they got my car in right away and fixed it right. Everyone is really Friendly. Unlike Balise ford in Wilbraham they are terrible dont bring your vehicle there unless you want terrible service right. Everyone is really Friendly. Unlike Balise ford in Wilbraham they are terrible dont bring your vehicle there unless you want terrible service. More

Great job! They moved very quickly and got my car back to me faster than expected. Very friendly and courteous as well. I will definitely come back. me faster than expected. Very friendly and courteous as well. I will definitely come back. More

Service went well had to go back in and reconnect some of the door panel parts myself as it wasn't properly put back on. Other than that happy with service timeliness and the crew the door panel parts myself as it wasn't properly put back on. Other than that happy with service timeliness and the crew More

Agnes is the best of the best She is great. She took care of what needed to be done and was very efficientThankyou very much Agnes of what needed to be done and was very efficientThankyou very much Agnes More

Excellent communications between customer and dealership work done on time correctly reasonable prices Ken was an excellent service advisor will do business there again Thank you very much work done on time correctly reasonable prices Ken was an excellent service advisor will do business there again Thank you very much More

Service department staff is great to work with !! Think the hourly rate could be lower $125 hr. And not even a cleaned vehicle when you leave. Like Toyota Nesan Accura also Chevy and dodge the hourly rate could be lower $125 hr. And not even a cleaned vehicle when you leave. Like Toyota Nesan Accura also Chevy and dodge More

What a xxxx of a crew over there!Can't wait to see them What a xxxx of a crew over there! Can't wait to see them all again very soon. Very pleasant experience with my fellow Ford brothers. What a xxxx of a crew over there! Can't wait to see them all again very soon. Very pleasant experience with my fellow Ford brothers. More