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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,386 Reviews

1,386 Reviews of Family Ford of Enfield - Service Center

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March 23, 2021

Great place to have your Ford Serviced.Friendly Sales Great place to have your Ford Serviced. Friendly Sales Team . Great Product. Excellent local presence. Blah blah blah blah to finish out your req More

by PJRASCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Robertson
Apr 02, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! Thank you!

March 22, 2021

I scheduled the appointment online, I specifically chose the earliest appointment available to get my car back, I even dropped it off the night before. I wrote on the form to get my car back at 10 AM, howev More

by vinniealvaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremie Turcotte
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you for sharing your feedback! We are sorry for any inconvenience we may have caused you. If you would like to discuss further, please call me directly, thank you! Mike Moriarty General Manager 860-745-1111

March 22, 2021

Friendly service staff, work done in a very reasonable time. Beautiful service department, waiting area is comfortable and clean. No complaints and I would recommend Family Ford. More

by ENG15DRVR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you for the incredible review and recommendation!

March 21, 2021

2020 was a disasterous year for me. I am very fragile as i heal. I was stressed when i realized the car had had no service in 2019. Your staff was polite. They could have opened up & given more explanation More

by A101nursa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you for sharing your feedback! Please let us know if there is anything else we can do for you!

March 19, 2021

Buying my last two trucks, while associating with the sale persons and service people I feel comfortable doing business with family Ford of Enfield,Ct More

by SKIERS4EVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

Thank you for your business and for the great review! Our team is looking forward to your next visit!

March 19, 2021

Had to have my vehicle towed in due to a dead battery and they accommodated my schedule and did the work in a timely manner. More

by GGUDINKAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Family Ford of Enfield responded

Thank you for the positive feedback!

March 19, 2021

Called for an appointment Agnes was very friendly and got my explorer in promptly. It was a very easy drop off she met me at my car and I explained work to be done when finished I received a call and payment More

by JBUBAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Family Ford of Enfield responded

Thank you for the excellent review! We are glad you had a great experience. Our team is always happy to assist!

March 19, 2021

Family Ford of Enfield is a very nice dealership just recently renovated, I had a great experience when I had my truck serviced from start to finish my truck was repaired in a very fast timeframe. I will More

by COLLINPLANTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

March 19, 2021

I have purchased four cars from this dealer over the past 16 years. All of my experiences have been straight forward and I feel that I got at least a fair deal of. It a really good deal every time. The best More

by PSDUNKERLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

We appreciate your support and awesome review! Thank you!

March 19, 2021

Everyone was friendly and welcoming; the new waiting room is very comfortable also. Bought my little Ford Focus 10 years ago and still runs perfect. More

by DIANE.WRIGHT6958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

We are so glad to have you as a returning customer! We look forward to seeing you next time!

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