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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,386 Reviews

1,386 Reviews of Family Ford of Enfield - Service Center

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March 18, 2021

Greg has been a huge help every time I bring my truck in. This time greg again went above and beyond to work with me. Taking the time to explain what needed to be fixed. More

by CARBS04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding review! We look forward to continuing to serve you in the future!

March 18, 2021

Always friendly, knowledge and helpful. I receive accurate information and update during the day when needed. David and Agnes are great assets to Family Ford More

by BBURNS3605
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

Thank you for the kind words! We are always happy to assist!

March 17, 2021

Recent service was completed as requested. I was met in service entry at time of my appointment. No waiting. Also fixed third row seat that had become unhooked from backing. More

by LABSTF19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding review! Our team is always happy to assist!

March 17, 2021

We have alway had a great experience with Family Ford Enfield. Sales and service are very knowledgeable, keeping our vehicle in top shape. The mechanics are neat clean when working on the vehicle which More

by MIKECAMILLERISR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moriarty, Brian Grismala
Mar 19, 2021 -

Family Ford of Enfield responded

We are pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

March 17, 2021

Very pleasant to work with. Very professional. Speedy process. I was in and out in a timely manner. Prices are fair. I recommend to all my friends and family. More

by Maryinmass40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review and recommendation! We look forward to seeing you next time!

March 17, 2021

I bought a used Ford Fusion with 25,000 miles. I drove it for 500 miles and found out it needed a new power steering rack. The quote was $2200 which is about 25% of the cost of the car. That’s just wron More

by JAF517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Suarez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

I’m sorry to hear about your experience with us. It is always our #1 goal to satisfy our customers, and your opinion mean a lot to us. If you would like to discuss further, please contact me directly at your earliest convenience so I can gather more information regarding your visit to our dealership. Thank you! Mike Moriarty General Manager 860-745-1111

March 17, 2021

Been my service place since I bought this 2001 ford sport trac.when you all where in Chicopee,Ma keep up good job. T B More

by MISSBZQUILTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

March 17, 2021

My Local community Ford Dealer.Service department is My Local community Ford Dealer. Service department is always there for me. Agnes Pustazi has been The Advisor To Go To for me since I moved to Conne More

by PJRASCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

Thank you for the kind words! We are always happy to assist!

March 17, 2021

Family Ford of Enfield has always been great to deal with. When I needed an urgent repair on the vehicle my daughter drives, they got me right in. Keli and Agnes were such a huge help in getting this re More

by Erica B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

Thank you for taking the time to share your experience and 5-star review! We are so happy to hear we delivered such a great experience!

March 17, 2021

Everything went well. The work was completed quickly. The waiting area is clean and well furnished. An overall positive experience. Greg Ayers is a fantastic service advisor! More

by THPenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

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