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Family Ford of Enfield - Service Center
Enfield, CT
1,386 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,386 Reviews of Family Ford of Enfield - Service Center
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April 02, 2025
Great service alway . Agnes is great,I love my truck great service all good as always Agnes is great,I love my truck great service all good as always More
by lesschoqh
Verified CustomerEmployees Worked With
April 01, 2025
Ken was very accommodating when I called for service! Thanks for a great job! Beverly Thanks for a great job! Beverly More
by degeorgeb
March 29, 2025
Family Ford is my dealer of choice and Greg Ayers does a FANTASTIC JOB! TOP NOTCH SERVICE!!! FANTASTIC JOB! TOP NOTCH SERVICE!!! More
by JSR005
Employees Worked With
March 29, 2025
Very efficient and respectful. They found a nail in my tire. Was so very grateful. Thx you They found a nail in my tire. Was so very grateful. Thx you More
by laura.martorello
Employees Worked With
March 26, 2025
Always friendly. Explains everything that was done. Let’s me know what I need to do at next servicing. Very clean and neat. Explains everything that was done. Let’s me know what I need to do at next servicing. Very clean and neat. More
by nolanf19
Employees Worked With
March 25, 2025
I recently took my vehicle to the dealership for service, opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that m opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that my tire with a noticeable scuff in the rear was still in the same position—clear evidence that the rotation had not been performed. Additionally, I had recalls that needed to be addressed, but those were not taken care of during my visit. When I inquired about scheduling an appointment to have them fixed, I was simply told to call back on Monday instead of being assisted in booking the service while I was already there. This experience was frustrating and disappointing. When you bring your vehicle in for service, there’s an expectation that the work you’re paying for will actually be completed and that recalls—safety-related issues—will be handled with urgency. Having to follow up multiple times to ensure basic services are performed correctly is unacceptable. More
by Lawndad
March 19, 2025
Fast service. Exactly as ordered recommend service department. Have been using them for years. Great Exactly as ordered recommend service department. Have been using them for years. Great More
by grandantiquity
March 15, 2025
Prompt service, detailed information and kept me in the loop throughout the process and explained everything in detail and helped me consider different options in regards to handling the issue I was there loop throughout the process and explained everything in detail and helped me consider different options in regards to handling the issue I was there for. More
by L118anderson
March 15, 2025
My truck was in very quickly. The dealership was clean and the staff was wonderful. The dealership was clean and the staff was wonderful. More
by rkealey
Employees Worked With
March 15, 2025
Respond quickly to repair needs. Great service. Excellent communication. Very happy with all transactions. Highly recommend Great service. Excellent communication. Very happy with all transactions. Highly recommend More
by james_aparker
