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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,386 Reviews
Call Service Center (860) 745-1111

1,386 Reviews of Family Ford of Enfield - Service Center

Sort by
September 26, 2023

I received very professional service from the good people of Family Ford. The staff is helpful and welcoming. All good vibes on my side. More

by rfb2011
Recommend Dealer
Yes
Employees Worked With
Gary Craven
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Fitzgerald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 23, 2023

Mostly Everyone is helpful, polite and concerned. There are a couple though that have attitudes. Overall good experience. More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Larouche
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Sep 25, 2023 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

September 23, 2023

Great service! I plan to be back for any work I need done in the future More

by darlenew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience, Darlene! We sincerely value your business and look forward to your next visit.

September 23, 2023

I have always been treated well by Family Ford-and I’m always pleased with the service More

by Vic Puia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 21, 2023

Great Service . .. Very Happy .. Nice people ....will stop in again if I have any Problems More

by GUSTINS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

September 19, 2023

I went to family ford while traveling. I called and got a next day appointment. They were very nice did a 50,000 mile service while I waited. I was very pleased with everyone and would rec More

by fopedgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

fopedgar responded

This dealer was very responsive to a passer by providing excellent service timely to a stranger

Sep 20, 2023 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

September 17, 2023

Family Ford and Ken Brown were very responsive to all the work With prosessional courtesy More

by Fitzpatrickjennifer048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2023 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Oct 17, 2023 -

Fitzpatrickjennifer048 responded

Thank you again for excellent service. Fitzpatrickjennifer048@gmail.com

September 17, 2023

Courteous staff in service. .prompt diagnosis and call back..very satisfied..will recommend Family Ford More

by Gerard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Family Ford of Enfield responded

Thank you, Gerard, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 12, 2023

Great fast service and the employees are friendly and helpful and a comfortable waiting room More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Family Ford of Enfield responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

September 11, 2023

The service has been fantastic so far service managers have been very helpful everytime I have an appointment More

by PDODD47246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2023 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

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