Family Ford of Enfield - Service Center

Bought a used Escape for my son when he turned 16. Brought it to Family Ford Service department for them to do a safety inspection. The went through it too to bottom and identified several concerns th Brought it to Family Ford Service department for them to do a safety inspection. The went through it too to bottom and identified several concerns that I was able to get the seller to address. Very satisfied with this dealership and their staff who walked me through every concern they found. More

I had a good experience with the service department. Needed my first oil change and they did a great job. They checked for all recalls, changed oil and balanced and rotated my tires as requested. Needed my first oil change and they did a great job. They checked for all recalls, changed oil and balanced and rotated my tires as requested. Communication was great too. More

Service is always Quick, On time, and extremely Thorough. Only place i trust with my vehicles Only place i trust with my vehicles More

Service remains good but prices are getting high. I may have to look for another service option for my vehicles. I may have to look for another service option for my vehicles. More

Again excellent customer service on my company’s work truck. They got me in and out in a couple of days. Other people couldn’t figure it out. truck. They got me in and out in a couple of days. Other people couldn’t figure it out. More

They have treated us well and we have no complaints. We have found if they make mistakes they fix them. We have found if they make mistakes they fix them. More

Greg was very good at letting me know what was going on with the car and really helped me understand the issue, I would highly recommend Family Ford for your vehicle. He went above and beyond anyone I ha with the car and really helped me understand the issue, I would highly recommend Family Ford for your vehicle. He went above and beyond anyone I have ever used before Thank you Greg and the rest of the team at Family Ford service department Wanda More

Have had to pay for the same repair 3 times in about 6 months. First repair was very expensive and the part they were supposed to fix was not functioning. Brought the car back and was charged for parts an months. First repair was very expensive and the part they were supposed to fix was not functioning. Brought the car back and was charged for parts and service on the repair again. Then, the part broke a few months later. Part was covered under warranty but still had to pay labor charges for something they fixed twice before. More

Ken as always was very helpful even when I came in with my coupons and they should have been presented before service was done he had to redo all. Paper work and pleasantly did so thanks for the great serv my coupons and they should have been presented before service was done he had to redo all. Paper work and pleasantly did so thanks for the great service More

Everyone at Enfield Ford are just great to work with and very helpful in any questions I had at the time of my appointments! very helpful in any questions I had at the time of my appointments! More