Back

Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,386 Reviews

1,386 Reviews of Family Ford of Enfield - Service Center

Sort by
July 22, 2023

Professional, great interpersonal skills, makes a point of knowing customers- great service and expertise. Thanks. More

by AIRTAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

July 21, 2023

Another great job! Friendly, professional, on time, what else can you ask for? Thank you very much! More

by jimc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2023 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 20, 2023

Always professional, courteous and knowledge of my vehicle's predicament and what it is going to be serviced for. On time, smiling Customer Service rep. More

by BlueLady '07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2023 -

Family Ford of Enfield responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

July 19, 2023

Greg is always there when I need him. I rely on his expertise, honesty, and patience. He shows integrity and I have always appreciated that quality. I have a lot of trust in his recomm More

by SUSWAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Family Ford of Enfield responded

Thanks for your review! We are very happy to hear that Greg provided you with such a positive experience. We will let him know how much you enjoy working with him. We sincerely value your business and look forward to your next visit!

July 15, 2023

Process is very organized and timely. Communication is good appointment was easy and the service was performed efficiently, More

by IACOIACO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2023 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

July 15, 2023

Honest, clean, friendly, value for money, trustworthy, convenient, very good dealer, 8n fact, best in the area. More

by MARY.G.SCHOONMAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Family Ford of Enfield responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

July 14, 2023

Great price for the oil change and tire rotation. Won’t go anywhere else. Had a recall and it got done in a timely manner as well. More

by JODACZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2023 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

July 13, 2023

I have always received excellent service at Enfield Ford. Booking an appointment is easy, service is performed efficiently, and the costs of parts and labor are reasonable. More

by CBOURBEAU239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 13, 2023

Always looking for ways to save the customer money. Prompt service and quick response even when I didn’t have an appointment More

by WELLSRLCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 11, 2023

Did not fix problem and did not provide appointment time for when vehicle could be worked on. More

by michael.grandelski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keli Morin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2023 -

Family Ford of Enfield responded

Michael, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

...
45
...