Family Ford of Enfield - Service Center

Always great service at this dealership. We bring both our vehicles here when we need service. We bring both our vehicles here when we need service. More

I asked to have my wiper lines looked at and was quoted $135 just to look which I declined. Not happy about that. The service people were nice enough. $135 just to look which I declined. Not happy about that. The service people were nice enough. More

I love to there they are very friendly am always get what I need done what I need done More

The service experience was beyond poor. Brought the car in for two (2) issues. First, an OTA update, as software issue in my car has prevented it from receiving OTA updates for a while. Th Brought the car in for two (2) issues. First, an OTA update, as software issue in my car has prevented it from receiving OTA updates for a while. The car has been to a dealer numerous times for to update it for failed OTA updates. The dealership accused me of lying, telling me dealership never installs updates that fail OTA. They went so far as to print out my vehicle service history and circle each service visit to show me the any update was coded recall. Then, after saying I lied they offered to reset the SYNC system if paid for their time. Second, was for cracking seat upholstery (the car is less than 2 years old). The upholstery is thin perforated vinyl. The online forums list numerous incidents of the upholstery cracking. The service manager accused me of cutting (there are probably 1/2 dozen cracks) the upholstery and refused to submit a warranty claim. On top of all this the service manager refused to speak with me. The experience was so bad I thought I was being punked. More

Great service. Courteous, on time. Explained everything in detail. Work performed was complete and flawless. Courteous, on time. Explained everything in detail. Work performed was complete and flawless. More

Awesome experience as always, they answer my questions and deliver on what is expected. Solid, consistent, fair.. and deliver on what is expected. Solid, consistent, fair.. More

The dealer ship was very clean and efficient ,also the service personal were very pleasant and helpful. service personal were very pleasant and helpful. More

George was wonderful helping us out on all aspects of our vehicle. He answered every phone call we made. vehicle. He answered every phone call we made. More

Clean facility. Nice place and people. Kept me informed of progress on my car. Thanks Nice place and people. Kept me informed of progress on my car. Thanks More

I was there for a service and needed brakes and brakes too and banded it out. Great staff and Mechanics. too and banded it out. Great staff and Mechanics. More