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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,388 Reviews
Call Service Center (860) 745-1111

1,388 Reviews of Family Ford of Enfield - Service Center

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December 22, 2022

Would not recommend service department to anyone. Not helpful at all, no follow up call after repair. Repair did not correct the problem. More

by Sam20
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keli Morin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2022 -

Family Ford of Enfield responded

Sam, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 22, 2022

Horrible experience, worst customer service I’ve ever dealt with. Had my vehicle for almost 5 months and I had to call constantly to follow up, they never took blame for anything, Kelly the service mana More

by Eva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keli Morin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gordon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2022 -

Family Ford of Enfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Eva, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 18, 2022

Family Ford from purchasing a new vehicle to getting some small repairs done. Couldn’t be happier More

by RONDOG1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 17, 2022

Great customer service! !Were very pleasant to work with. Very clean areas. Will be sure to go back again More

by nina14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2022 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 16, 2022

Very professional and helpful to take my vehicle in and fix it without an appointment. Also gave advice and help in getting a rental vehicle. More

by Rgsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2022 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 16, 2022

Great friendly people wonderful service would go back again anytime would refer friends and family thank you More

by BDSTULPIN625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2022 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

December 15, 2022

Every encounter very professional and helpful. Always willing to go the extra mile. Friendly and informative More

by WELLSRLCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 14, 2022

Great customer service. No one is better. The only dealer ship I will ever go to More

by Sammyayers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2022 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and look forward to serving you again!

December 13, 2022

Staff was courteous and my vehicle was taken shortly after my arrival. Happy with my experience. More

by MAUREEN_WALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2022 -

Family Ford of Enfield responded

Maureen, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 13, 2022

Work done in a short amount of time to keep my wait time to a minimum More

by Wyrenutwl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Dec 14, 2022 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

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