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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,449 Reviews
Call Service Center (860) 745-1111

1,449 Reviews of Family Ford of Enfield - Service Center

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February 10, 2023

Vehicle taken upon arrival. Service techs were expedited and professional. Service was completed in a timely fashion waiting are is very clean, spacious and comfortable. More

by RYLEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2023 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

February 08, 2023

Work was performed in time quoted and satisfactorily. Service rep was extremely courteous and friendly. Would not change a thing. More

by hpragl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2023 -

Family Ford of Enfield responded

It's great to hear that Gary and Agnes were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

February 07, 2023

Kind and courteous staff always takes care of what my car needs. Would recommend friends. More

by CHART2424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2023 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! Ken and our team sincerely value your business and look forward to your next visit.

February 04, 2023

They do the work I ask them to do and for the price that they quote. It is always done right the first time. More

by PSTAGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Green
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Feb 05, 2023 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

February 03, 2023

Happy with the service trustworthy I will have my car serviced there again. Customer service representative was friendly and knowledgeable More

by jnolan125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2023 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

February 01, 2023

The service went well and was completed in a timely fashion. I will use this Dealer in the future, they made the process easy. More

by IACOIACO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 29, 2023

Very GOOD ! , Family Ford is always willing to help with any problem in a very timely manner. More

by DAVE211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2023 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, Dave, and we hope to see you again!

January 28, 2023

Everything went very smooth. The truck was taken in as planned and completed in a timely manner. Pickup was well coordinated and paperwork was fine. They even took care of a r More

by adlancaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Green
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Jan 29, 2023 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 28, 2023

Always a great experience with family Ford of Enfield. They always do an amazing job! More

by makoskim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2023 -

Family Ford of Enfield responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

January 27, 2023

Great service area since the remodel. Greg was very good in noticing that I needed additional service to be performed. More

by mooretep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2023 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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