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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,388 Reviews
Call Service Center (860) 745-1111

1,388 Reviews of Family Ford of Enfield - Service Center

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November 10, 2022

Good job fix it right the first time. thanks for your good work it’s a ford see you soon More

by Mec06043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2022 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 10, 2022

They are always better than you would expect. Usually people get scared away from dealerships, for family Ford treats you like family. They have consistently exceeded expectations and saved me fr More

by makoskim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2022 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 10, 2022

Very communicative. Actual price was less than quoted. Convenient hours and polite staff. Will go back. More

by RAINKITTEN98
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2022 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 09, 2022

They took me right in and diagnosed my truck which I really appreciated and with that diagnosis it saved me alot of money in the long run More

by MARKHUTCHINSON330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Family Ford of Enfield responded

Thank you for your business and this review, Mark. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Nov 10, 2022 -

MARKHUTCHINSON330 responded

Will definitely be returning for Sales, Service and Parts. Everyone was very pleasant to my needs

November 04, 2022

Service writer went out of his was to accommodate me. Very refreshing to the other norm nowadays. More

by JMKOSS43
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

November 04, 2022

Car was fixed in the time that they told me and done correctly thank you buddy More

by BECKYTOBIASZ
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

November 03, 2022

Service, parts and sales staff are great. Didn't add an MSRP adjustment to my new bronco... More

by JUSTINDHUGHES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2022 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 03, 2022

Very friendly and knowledgeable staff. Although supply chain issues delayed the necessary parts for my in warranty repair, the service department was able to make the repair and return the More

by ubergeek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 02, 2022

Great service! Good pick-up and delivery service for me.Kept me abreast of problems before working on them. More

by JASPER327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2022 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 02, 2022

Very pleased with the personality of the sakes people no pressure what so ever.thats what sold me the vehicle right to the end of the sale.will look forward to the next sale. More

by DINEENB59
Recommend Dealer
Yes
Employees Worked With
Rick Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary
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Nov 03, 2022 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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