Family Ford of Enfield - Service Center

Family Ford of Enfield has a very knowledgeable and friendly customer service. They go out of their way to make sure you have a good experience. The scheduling and arrival process is very efficient, an friendly customer service. They go out of their way to make sure you have a good experience. The scheduling and arrival process is very efficient, and always perform quality work. More

I have always been impressed with the staff’s willingness to assist with any requests that I have made regarding service to my vehicles. to assist with any requests that I have made regarding service to my vehicles. More

Scheduled an oil change for a Subaru that was purchased at Family Ford and asked service employee to scan for code because the check engine light kept coming on. Service employee very rudely said, “no we d at Family Ford and asked service employee to scan for code because the check engine light kept coming on. Service employee very rudely said, “no we don’t do that. You’ll have to take it to a Subaru dealer.” Guess I won’t be ever going back to Family Ford. There are too many options out there to be treated that way. And to lie to me and tell me that they couldn’t do it. Wow. More

They didn’t fill the washer fluid. The warning light came on and I had to fill it myself when I got home. I expected better customer service than this. The warning light came on and I had to fill it myself when I got home. I expected better customer service than this. More

I came in with a couple of coupons for free service, completely expecting to be charged for SOMETHING. To my surprise, they did not charge me ANYTHING. How great was that!!! Merry Christmas, Greg. No completely expecting to be charged for SOMETHING. To my surprise, they did not charge me ANYTHING. How great was that!!! Merry Christmas, Greg. Now, I can go on my holiday trip without any concerns about my car. Bless you. More

I brought the vehicle for a recall. They were very good and helpful. The recall was done in a timely matter. They were very good and helpful. The recall was done in a timely matter. More

Good service provide by skilled techs. Also device techs customer focused. Agnes’s is the best Also device techs customer focused. Agnes’s is the best More

Agnus was very rude to me upon check in and checkout. She kept trying to get involved with the rental car process and it was not necessary She kept trying to get involved with the rental car process and it was not necessary More

Professional, courteous, and went out of their way to make sure that I wasn’t without my vehicle longer than was required. make sure that I wasn’t without my vehicle longer than was required. More

Wonderful people, excellent service, good to work with, they know their "stuff" So glad we found them!! they know their "stuff" So glad we found them!! More